TeamViewer

Successfully using TeamViewer for many years. Creating stable and fast international Links to Windows server systems at our customer side to support their system function, system setup and comprehensive data analysis. We also use the tool when we invite potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform to show them the potential benefit.

• Very positive is the fact for complete secure remote support for our customers. All the time not only because Corona restrictions.
• Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
• Getting better support from third parties by sharing a concrete software problem live.
• TeamViewer did become an important part of our business life.
• Using TeamViewer for supporting our customers on a 24-hour base have given us many additional DIAMES projects to compete against competitors.
• TeamViewer is not cheap but it's the cost worth.

AnyDesk

Azure Digital Twins

I use TeamViewer to support my team of therapists, who work in various locations, including clinics and patients' homes. It enabled me to promptly establish a connection with the systems to resolve their current issues. I also assist them with documentation and training remotely. All of these help us solve issues without incurring travel expenses and save time.

• It has saved us a ton of time.
• The cost of operations has decreased.
• The issue gets fixed in very little time.

AnyDesk

HubSpot CRM, Webex Webinars, Webex Calling, Cisco Secure Firewall, Acronis Cyber Protect Cloud, Wrike

As we are involved in a lot of travel arrangements, we needed a software that can handle remote connectivity and collaboration while on the move. TeamViewer was a perfect choice for us as it allowed us to connect and collaborate in hybrid and remote conditions. The screen sharing and file sharing are some of the most admired features that I personally liked as it facilitates finalisation of travel plans.

• We are still assessing the impact on ROI

We have used TeamViewer to connect with the team while we were working remotely as we are a hybrid work-culture based company and we take TeamViewer connection to get files and easy transfer of codes. As we deal in IT, we require remote access to client laptop system to get our files and coles running, for this we use TeamViewer.

• Increase productivity with client as due to ease of access to client system
• Virus scanning while files share is not provided which is a concern as we frequently deploy new applications in client system.
• Connection between two teams is easier

For our business especially as a company operating in many locations, TeamViewer plays a central role. This makes it possible for our centralized Information technology to effectively manage the systems, distribute updates and has the capacity to support endpoints whether in the local time or any other time zone globally.

• Specifically IT support became more efficient on the global level, and overall patching during nighttime across zones was made possible.
• The platform successfully maintained IT standards while at the same time protecting itself from future operational issues that could be caused by wrong configurations or lack of changes.