What is Sprinklr Service?
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights.
- Enables customers to interact with a brand on their preferred channel for consistent brand experience.
- Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.
- Provides insights to supervisors to drive operational excellence
- Helps leaders uncover opportunities for growth through real- time contact center insights scalable across the enterprise.
Categories & Use Cases
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | German, English, French, Japanese, Korean, Portuguese, Spanish |
FAQs
What are Sprinklr Service's top competitors?
Zendesk Suite, Verint Channel Automation, and Clarabridge (discontinued) are common alternatives for Sprinklr Service.