Best option out there for "just-in-time learning!"
Use Cases and Deployment Scope
Spekit is the just-in-time learning platform for our Sales & Customer Success team. When our customer-facing team members need information in the blink of an eye, they turn to Spekit. Spekit not only has a instance for our organization, our teams also utilize both their browser extension and embedded links - particularly in Salesforce - for quick reminders, hints, and tooltips in order to save precious time when preparing for and on calls with customers.
Pros
- Embedded links on multiple webpages but especially Salesforce
- Browser extension that doesn't take up too much real estate
- Creating Speks has gotten even easier with improved formatting options and AI assistance
- Our Spekit CSM is exellent to work with
Cons
- Could use a Confluence importer tool to make migrating pages easier
Return on Investment
- Since we (CS Enablement) implemented and built out Spekit, we have had a drastic drop in numbers of questions and requests from our stakeholders. We need to run numbers, but the decrease has been substantial.
- Our CS team (around 50) has recorded over 10,000 Spek views over the first two quarters of 2024. This has been incredibly-well used by our post-sales teams.
Usability
Alternatives Considered
Coda, Atlassian Confluence and Microsoft SharePoint
Other Software Used
monday.com, Atlassian Confluence, Microsoft SharePoint, Coda, WorkRamp, Seismic Learning











