Spekit Information Reviews & Insights

Score8.7 out of 10

19 Reviews and Ratings

Community insights

TrustRadius Insights for Spekit are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Search Functionality: Users have praised the search functionality of Spekit, with many stating that it is excellent in its ability to search across different verticals and find all relevant documents. This centralized hub of information makes it easy for users to locate the content they need.

Helpful Tool Explanations: Reviewers have found Spekit particularly helpful for new users, as it explains what tools mean and provides clear instructions. The in-app speks, similar to tool tips, are especially useful in providing more detailed instructions when necessary.

Flexible Customization Options: Many users have praised the flexibility of Spekit, mentioning that it allows them to customize the product for specific situations. The organized layout and easy accessibility of speks help them keep their Spekit slides organized efficiently.

Reviews

3 Reviews

Information

Stellar Tool for Customer Facing Teams to Find Content

Rating: 9 out of 10

Incentivized

December 31, 2024

Use Cases and Deployment Scope

We implemented Spekit in a Sales Organization use-case. We needed Speks/ Spekit accessible in Salesforce to guide sales representatives through the stage gates and key fields in our new Sales Process. Our team has also included key Marketing materials within Spekit to have reps find what they need when they need it. This has now expanded to our Marketing and Renewal Management group due to the success of the implementation.

Pros

Customer Feedback- I have a voice!
Stellar Implementation Support
Great Customer Communication
Accessibility of CSM/ Account Team

Cons

Click Through Analytics
SharePoint Integration (very new)
Dashboards -although improvement consistently

Likelihood to Recommend

I would recommend Spekit for use cases for any customer facing group or even internal support team. This tool is useful if have several disparate systems and need a reference Chrome Extension that can follow you wherever you are in your workflow. If you are trying to solve the problem "content lives in too many places", this is the tool for your organization.

Verified User

Manager in Sales (Computer Software company, 1001-5000 employees)

Vetted Review

2 years of experience

Best option out there for "just-in-time learning!"

Rating: 9 out of 10

Incentivized

December 13, 2024

Use Cases and Deployment Scope

Spekit is the just-in-time learning platform for our Sales & Customer Success team. When our customer-facing team members need information in the blink of an eye, they turn to Spekit. Spekit not only has a instance for our organization, our teams also utilize both their browser extension and embedded links - particularly in Salesforce - for quick reminders, hints, and tooltips in order to save precious time when preparing for and on calls with customers.

Pros

Embedded links on multiple webpages but especially Salesforce
Browser extension that doesn't take up too much real estate
Creating Speks has gotten even easier with improved formatting options and AI assistance
Our Spekit CSM is exellent to work with

Cons

Could use a Confluence importer tool to make migrating pages easier

Likelihood to Recommend

Spekit is extremely well-suited for customer-facing teams who truly have a business need for "just-in-time learning." While we all benefit from the concept of just-in-time learning, organizational representatives who must perform to a high standard in front of external-facing stakeholders particularly benefit from having quick access to processes, definitions, answers, contacts, and more in a tool that is easy to navigate.

Spekit may not, however, be well suited for cash-strapped organizations that already have a content management tool like Confluence or Sharepoint and can't afford to meet their customer-facing teams in the middle. While Confluence and Sharepoint serve very important needs, they don't do a particularly good job of making content easy to find in a pinch. Spekit does.

Brandon Stokes

Customer Operations Enablement Manager in Customer Service at Telesign (Computer Software, 501-1000 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Spekit - another search tool but it works

Rating: 2 out of 10

Incentivized

May 5, 2022

Use Cases and Deployment Scope

We have so many "documents" in G Drive, Confluence, the website, and other places. It's ridiculous and truly hard for any new person to join the organization. Where should we go to find XYZ stuff? Who knows! And search really doesn't do any of this justice.

Spekit is just a good search tool across many systems. It solves a problem that shouldn't be a problem, but clearly it is. This takes rapidly growing orgs who do not structure their internal systems in a sufficient way - to search across it all! Lovely.

Pros

Search! They will look across all the different verticals to help you find all of those documents.
One place for all docs, it's really good at finding all the content and explaining what tools mean for new people.

Cons

Honestly, there are a lot of tools that do the same thing - there are lots of search tools for orgs that use too many tools to host content.
I truly despise all the little helpers when I download the extension. Its the worst, stop cluttering my chrome.

Likelihood to Recommend

Good situation: when you have way too many tools hosting content, Spekit is great at bringing everything together so I don't need to remember where things are hosted. I just need to know ish how to search.

Bad: I feel like it still doesn't help people discover content nearly as much. The nice thing about a confluence or other systems like that is that there are resources right in front of you, VS having to know what to search for. Also, I hate the extension, stop cluttering up Gmail.

Alex Amerling

Strategic Account Executive in Corporate at Handshake (Internet, 501-1000 employees)

Vetted Review

1 year of experience

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