Smartsupp is a live chat software that was designed to help businesses improve conversion rates, grow sales and deliver great customer care. The platform offers both automated communication and chatbot AI order status checks which helps businesses streamline visitor requests through automation. Additionally, the software provides a personalized online shopping experience that helps businesses identify their customers' needs and turn webshop visitors into loyal customers.
Smartsupp provides an intuitive conversational AI experience helping businesses to attend to the most relevant visitor and customer inquiries. By combining live chat, chatbots, and video recordings, it drives online sales through conversation. The real-time visitor list enriched with e-commerce data allows businesses to see who is browsing their website or webshop, which products they are interested in so they can proactively start conversations with potential customers. Smartsupp is GDPR compliant with human customer service provided in seven different languages while securely storing data in the European Union according to strict EU data protection laws. Overall, this tool could be a valuable asset for any business looking for ways to enhance its online shoppers’ experience while increasing conversions rates at the same time.
