TrustRadius: an HG Insights company

Smartsupp Professional, Scientific, and Technical Services Reviews & Insights

Score9.3 out of 10

35 Reviews and Ratings

Community insights

TrustRadius Insights for Smartsupp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time messaging: Users highly value Smartsupp's real-time messaging feature, with many reviewers stating that it allows them to quickly and effectively communicate with their customers. Several users mentioned that the feature has helped them increase customer satisfaction by providing timely responses.

User-friendly interface: Many users find Smartsupp's user interface to be very intuitive and easy-to-use, both on desktop and mobile devices. Reviewers have praised the software for its simplicity in setting up chatbots, text shortcuts, and other features.

Video recording: The video recording feature of Smartsupp is highly regarded by users, as it enables them to analyze user behavior and improve their website accordingly. Several reviewers mentioned that this tool has been particularly helpful in identifying areas of improvement for their website design or navigation.

Smartsupp Reviews

1 Review
Professional, Scientific, and Technical ServicesLegal Services1

Good software !

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use it as a chat function to give direct support to people visiting our website. Not only that, but it also gives us an insight to where people browse on our website and shows us where our customers are from.

Pros

  • Live chat function
  • Ability to see where traffic from our website is from
  • Ability to see browsing history on youtr website

Cons

  • I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form

Likelihood to Recommend

To give specific support and answer questions to your visitors
Vetted Review
Smartsupp
1 year of experience