Smartsupp Reviews & Insights

Score9.3 out of 10

35 Reviews and Ratings

Community insights

TrustRadius Insights for Smartsupp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time messaging: Users highly value Smartsupp's real-time messaging feature, with many reviewers stating that it allows them to quickly and effectively communicate with their customers. Several users mentioned that the feature has helped them increase customer satisfaction by providing timely responses.

User-friendly interface: Many users find Smartsupp's user interface to be very intuitive and easy-to-use, both on desktop and mobile devices. Reviewers have praised the software for its simplicity in setting up chatbots, text shortcuts, and other features.

Video recording: The video recording feature of Smartsupp is highly regarded by users, as it enables them to analyze user behavior and improve their website accordingly. Several reviewers mentioned that this tool has been particularly helpful in identifying areas of improvement for their website design or navigation.

Reviews

7 Reviews

Good software !

Rating: 8 out of 10

Incentivized

October 24, 2024

Use Cases and Deployment Scope

We use it as a chat function to give direct support to people visiting our website. Not only that, but it also gives us an insight to where people browse on our website and shows us where our customers are from.

Pros

Live chat function
Ability to see where traffic from our website is from
Ability to see browsing history on youtr website

Cons

I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form

Likelihood to Recommend

To give specific support and answer questions to your visitors

Verified User

Employee in Marketing (1-10 employees)

Vetted Review

1 year of experience

Smartsupp - one of the best live chats.

Rating: 9 out of 10

October 10, 2024

Use Cases and Deployment Scope

I have a ecommerce company and I am using Smartsupp for comunicating with the clients which are using my site.

Pros

Communication with clients
Answering questions of clients
Autoresponding

Cons

Better configured chatbot from the beggining.

Likelihood to Recommend

Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work.

Verified User

Representative in Sales (1-10 employees)

Vetted Review

1 year of experience

UI/UX is awesome!!

Rating: 10 out of 10

Incentivized

October 10, 2024

Use Cases and Deployment Scope

Our company operates an e-commerce for travelers.We use a chat function to listen to what travelers want to ask now. We would like to continue to use this service because we have received a greater response from users than we expected.It is attractive not only for user interviews, but also for being able to give a push to users who may or may not convert.

Pros

UI/UX
Easy to set
Dashboard

Cons

No, I haven't yet

Likelihood to Recommend

Services that require immediacy will be a good match.Also, since it is easy to use with smartphones, it will work well for young people who are used to chat-based communication.The ability to get an immediate response may replace phone-based customer support.I thought it would work well with customer support because it keeps a good history, etc.

Verified User

C-Level Executive in Product Management (1-10 employees)

Vetted Review

1 year of experience

After trying several I settled on Smartsupp

Rating: 9 out of 10

Incentivized

October 4, 2024

Use Cases and Deployment Scope

We use it as an automated chat agent to guide new visitors through the website. Whilst our navigation is fairly easy to find what a person is looking for its always great to have a way where people can find answers to the easiest questions and contact information.

Pros

Ease of use
Quick setup
Friendly customer service

Cons

Better connection to the app
Support of translations

Likelihood to Recommend

It is suited great for small companies that are willing to try a chatbot on the free plan

Verified User

Board Member in Information Technology (1-10 employees)

Vetted Review

1 year of experience

SaaSforce first try on smartsupp

Rating: 7 out of 10

Incentivized

September 24, 2024

Use Cases and Deployment Scope

Chatbox on our website for all commercial and technical questions. We have no view on the current questions or remarks visiting customers might have, this is addressed by thie chatbox. With the chat box we would like to have insights in the users that visit our site, what questions they might have and or we can help solving those questions on the fly improving customer satisfaction and generating extra business

Pros

Fast integration
Easy user interface
Not complicated
Excellent compatibility

Cons

customer support doesn't answer chat requests or messages
implementation of the trial option works but not clear wether extra features work in trial

Likelihood to Recommend

Good for chat and tracking people on your site, when customers have a commercial question we can respond quickly. A customer on our store has questions about sizing or shipping policies. Smartsupp’s live chat provides an instant solution, keeping the potential customer engaged and more likely to complete the purchase.

Yves Pauwels

Project Manager in Corporate at SaaSForce (51-200 employees)

Vetted Review

View profile

Happy Smartsupp User!

Rating: 9 out of 10

September 21, 2024

Use Cases and Deployment Scope

Greeting and initiating chat with customers is crucial so that we can answer questions about services we offer. Passport and Visa services require a lot of trust and can be very confusing. Passport and visa requirements are tedious and can be overwhelming. Having a Chat availability ensures customers that we are there for them and ready to assist with any questions they may have.

Pros

Ability for multi-platform login between Android, Apple IOS, and Windows
Much less buggy than our previous Chat provider
Ability to see Live and Offline visitors

Cons

Ability to customize our dashboard look and style
Desktop app so we can run it off a program on our computers (Mac and Windows)
Even if Chat is "Resolved" we prefer the history stays. So we can look into past conversation

Likelihood to Recommend

It's well suited for E-Commerce, B2B companies.

Verified User

Director in Customer Service (1-10 employees)

Vetted Review

Smartsupp review

Rating: 9 out of 10

September 21, 2024

Use Cases and Deployment Scope

Very quickly establish a relationship with the customer, from the beginning the customer is able to find answers to the most common questions. The system of automatic answers works very well. This is the fastest form of contact with the customer, who, while waiting for an answer, is also able to further explore the offer on the site.

Pros

Automatic replies
Collecting data about the customer's actions on the site
Quickly engage the customer in conversation

Likelihood to Recommend

The function I use most often is to track a user's interest in the products on the site, so I can automatically offer him relevant solutions, as well as provide promotional offers for a specific product or sets that match what he is looking for. The history of collecting his visits is very important in terms of guiding the appropriate narrative of the conversation.

Verified User

Director in Customer Service (1-10 employees)

Vetted Review

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