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Smartsupp Manufacturing Reviews & Insights

Score9.3 out of 10

35 Reviews and Ratings

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Community insights

TrustRadius Insights for Smartsupp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time messaging: Users highly value Smartsupp's real-time messaging feature, with many reviewers stating that it allows them to quickly and effectively communicate with their customers. Several users mentioned that the feature has helped them increase customer satisfaction by providing timely responses.

User-friendly interface: Many users find Smartsupp's user interface to be very intuitive and easy-to-use, both on desktop and mobile devices. Reviewers have praised the software for its simplicity in setting up chatbots, text shortcuts, and other features.

Video recording: The video recording feature of Smartsupp is highly regarded by users, as it enables them to analyze user behavior and improve their website accordingly. Several reviewers mentioned that this tool has been particularly helpful in identifying areas of improvement for their website design or navigation.

Smartsupp Reviews

1 Review
ManufacturingConsumer Electronics1

Smartsupp - one of the best live chats.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I have a ecommerce company and I am using Smartsupp for comunicating with the clients which are using my site.

Pros

  • Communication with clients
  • Answering questions of clients
  • Autoresponding

Cons

  • Better configured chatbot from the beggining.

Likelihood to Recommend

Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work.
VU
Verified User
Representative in Sales (Consumer Electronics company, 1-10 employees)
Vetted Review
Smartsupp
1 year of experience