Smartsupp

Score9.3 out of 10

35 Reviews and Ratings

What is Smartsupp?

Smartsupp is a live chat software that was designed to help businesses improve conversion rates, grow sales and deliver great customer care. The platform offers both automated communication and chatbot AI order status checks which helps businesses streamline visitor requests through automation. Additionally, the software provides a personalized online shopping experience that helps businesses identify their customers' needs and turn webshop visitors into loyal customers.

Smartsupp provides an intuitive conversational AI experience helping businesses to attend to the most relevant visitor and customer inquiries. By combining live chat, chatbots, and video recordings, it drives online sales through conversation. The real-time visitor list enriched with e-commerce data allows businesses to see who is browsing their website or webshop, which products they are interested in so they can proactively start conversations with potential customers. Smartsupp is GDPR compliant with human customer service provided in seven different languages while securely storing data in the European Union according to strict EU data protection laws. Overall, this tool could be a valuable asset for any business looking for ways to enhance its online shoppers’ experience while increasing conversions rates at the same time.

Categories & Use Cases

Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 7.6
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 7.9
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 7.5

Yves Pauwels View profile

Project Manager in Corporate at SaaSForce (51-200 employees employees)

Use Cases and Deployment Scope

Chatbox on our website for all commercial and technical questions. We have no view on the current questions or remarks visiting customers might have, this is addressed by thie chatbox. With the chat box we would like to have insights in the users that visit our site, what questions they might have and or we can help solving those questions on the fly improving customer satisfaction and generating extra business

Pros

Fast integration
Easy user interface
Not complicated
Excellent compatibility

Cons

customer support doesn't answer chat requests or messages
implementation of the trial option works but not clear wether extra features work in trial

Return on Investment

Still on trial
direct result, promesing

Usability

Other Software Used

Trustpilot, Intuit Mailchimp, Cloudflare

Verified User

Representative in Sales (1-10 employees employees)

Use Cases and Deployment Scope

I have a ecommerce company and I am using Smartsupp for comunicating with the clients which are using my site.

Pros

Communication with clients
Answering questions of clients
Autoresponding

Cons

Better configured chatbot from the beggining.

Return on Investment

It has a very positive impact. I need less workers to do the same job.
A lot of communication can be automated - especially answers for simple questions.

Usability

Alternatives Considered

Tidio

Other Software Used

PrestaShop

Verified User

C-Level Executive in Product Management (1-10 employees employees)

Use Cases and Deployment Scope

Our company operates an e-commerce for travelers.We use a chat function to listen to what travelers want to ask now. We would like to continue to use this service because we have received a greater response from users than we expected.It is attractive not only for user interviews, but also for being able to give a push to users who may or may not convert.

Pros

UI/UX
Easy to set
Dashboard

Cons

No, I haven't yet

Return on Investment

Customer Satisfaction
Conversion Rate
Time on site

Usability

Verified User

Director in Customer Service (1-10 employees employees)

Use Cases and Deployment Scope

Greeting and initiating chat with customers is crucial so that we can answer questions about services we offer. Passport and Visa services require a lot of trust and can be very confusing. Passport and visa requirements are tedious and can be overwhelming. Having a Chat availability ensures customers that we are there for them and ready to assist with any questions they may have.

Pros

Ability for multi-platform login between Android, Apple IOS, and Windows
Much less buggy than our previous Chat provider
Ability to see Live and Offline visitors

Cons

Ability to customize our dashboard look and style
Desktop app so we can run it off a program on our computers (Mac and Windows)
Even if Chat is "Resolved" we prefer the history stays. So we can look into past conversation

Return on Investment

Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment
Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay
People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer

Usability

Other Software Used

WordPress, WhatsApp Business, WooCommerce

Verified User

Director in Customer Service (1-10 employees employees)

Use Cases and Deployment Scope

Very quickly establish a relationship with the customer, from the beginning the customer is able to find answers to the most common questions. The system of automatic answers works very well. This is the fastest form of contact with the customer, who, while waiting for an answer, is also able to further explore the offer on the site.

Pros

Automatic replies
Collecting data about the customer's actions on the site
Quickly engage the customer in conversation

Return on Investment

Eager use of chat, faster contact
Automation of answers to the most common questions
A large percentage of people return to the chat room with additional questions

Usability

Other Software Used

PrestaShop

Zendesk Chat

Fin by Intercom

tawk.to

Smartsupp

What is Smartsupp?

Categories & Use Cases

Key Features

Top Performing Features

Chat reporting

Chat history and transcripts

Chat and web analytics

Areas for Improvement

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Return on Investment

Usability

Other Software Used

Related Products