Name: Sinch
Rating: 8 (8 reviews)
Author: Sinch (formerly CLX Communications)

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Dropshipping

Integrated Workplace Management (IWMS)

Policy Management

Risk Management

Smart Spaces

Enterprise

Accounting

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Benefits Administration

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Application Infrastructure

Authentication

Bot Mitigation

Cloud Storage

Database DevOps

Desktop Management

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Troubleshooting

Output Management

Platform-as-a-Service (PaaS)

Smart Contracts

Software Distribution

Vector Databases

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Competitive Intelligence

Content Management

Demand-Side

Email Marketing

Event Management

Market Intelligence

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Product Configuration

Sales Acceleration

Sales Engagement

Sales

Cloud Access Security Brokers

Security

Civil Engineering

Digital Forensics

Insurance Claims Management

Insurance Policy Administration Systems

Public Transportation

Retail Management

Scholarship Management

Tax Practice Management

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### Messaging Solutions
Users consistently express satisfaction with Sinch's messaging solutions, citing its global SMS coverage, diverse messaging channels, and reliable video chatting capabilities. The platform's ability to automate various business processes, such as bank statement delivery and customer support, through WhatsApp API is particularly lauded. While some users mention occasional issues with service integration and account management, overall, Sinch's messaging solutions are viewed favorably for their effectiveness and ease of implementation.

### Video Communication
Users generally praise Sinch's video communication capabilities, highlighting its quality and effectiveness in facilitating remote interactions. However, some users have expressed frustration with the lack of support for certain features, such as the inability to expand the local view to full screen on newer Android devices. Despite these challenges, many users appreciate the reliability and overall performance of Sinch's video communication technology in their business operations.

### Business Communication
While some users praise Sinch for its strong business communication functionalities, others express concerns about pricing transparency and reliability issues. The platform's ability to facilitate personalized communications and attract more customers is acknowledged positively. However, instances of unexpected price hikes without proper notification have led to trust issues among some users. Despite these challenges, Sinch continues to be commended for its SMS aggregator role and proactive support in meeting clients' needs. The overall sentiment regarding Sinch's business communication capabilities appears to be a mix of appreciation for its strengths and reservations about certain aspects of its service.

### Customer Engagement
Users have varying opinions on Sinch's customer engagement capabilities, with some praising its ability to reach new customers and others criticizing its customer support and payment issues. While some users appreciate the personalized approach and dedicated resources provided by Sinch to understand their business needs, others express frustration with the lack of transparency in payment processing and the quality of customer support. This mixed feedback highlights the importance of consistent and reliable customer engagement practices to ensure a positive user experience across all touchpoints.

### Provider and Partner Networks
Opinions vary on Sinch's provider and partner networks performance. While some users appreciate the extensive coverage and global reach provided by Sinch, others find that the pricing is not competitive compared to other providers. The ability to connect with a wide range of mobile operators worldwide is seen as a strength by some, but for others, the lack of real-time data access and challenges with the online platform for carrier submissions are notable drawbacks. In essence, user sentiment regarding Sinch's provider and partner networks capabilities is mixed, with both positive and negative aspects highlighted in the reviews.

### Support and Customer Service
User sentiment regarding Sinch's support and customer service is generally positive, with many praising the responsiveness and effectiveness of the support team and account managers. Customers appreciate the quick resolution of issues and the proactive approach taken by the team in addressing their needs. While there are occasional mentions of support team shortcomings in addressing issues precisely, the overall consensus leans towards a strong and supportive customer service experience. Customers value the reliability, responsiveness, and proactive nature of Sinch's support and customer service, establishing a solid foundation for a strong business partnership.

### API Integration
Users have varying opinions on Sinch's API integration capabilities. While some praise the ease of integration and well-documented APIs, others express frustration over pricing transparency issues and lack of support for specific technical challenges. The positive feedback highlights the effectiveness of Sinch's APIs in enabling automated solutions and enhancing customer experiences. On the other hand, negative reviews emphasize difficulties in resolving technical issues and the perceived lack of responsiveness from the support team. This mixed sentiment indicates that while Sinch's API integration offers valuable features, there are areas that require improvement to meet the diverse needs of users effectively.

### Platform Management and Development
Users consistently praise Sinch's platform management and development capabilities, highlighting its reliability, good support, and well-documented APIs for easy integration. However, some users have expressed concerns about the lack of support for certain features, such as the inability to expand the Android local view to full screen on newer devices running Android 10 and higher. Despite these challenges, Sinch's platform management and development teams are commended for their technical expertise and the overall ease of integrating their solutions. Users appreciate the user-friendly admin panel but note limitations in user access delegation options, which may require sharing sensitive login credentials. Ultimately, while Sinch's platform management and development receive positive feedback for their core functionalities, there are areas for improvement to enhance user experience and address specific technical issues.

### Global Coverage and Infrastructure
User sentiment regarding Sinch's global coverage and infrastructure capabilities appears to be mixed. While some users praise the wide range of geographies covered by Sinch and the dedicated resources provided for understanding business needs, others express concerns about the disjointed nature of services and the challenges in accessing additional features. Issues such as limited support in certain regions and difficulties in resolving technical issues have also been highlighted by reviewers. Despite some positive aspects, there seems to be room for improvement in enhancing the overall user experience related to global coverage and infrastructure.

Users who have worked with Sinch as an SMS Aggregator have made the following recommendations:

- Use Sinch for large organizations that want full control of their mobile messaging.
- Consider using GCM or AWS for native support, or Firebase for messaging app integration.
- Collaborate with Sinch to enhance your messaging capabilities.

In addition, some users have suggested that it would be helpful to have the ability to create additional users in the admin panel of Sinch, since sharing login credentials may not be ideal for certain users.

Reliable Platform: Many users have found Sinch to be a reliable platform for sending SMS to clients around the world. Several reviewers have mentioned that they trust Sinch's services and have experienced consistent delivery of messages.

Wide Range of Functionalities: Sinch offers a wide range of functionalities that make it easy for clients to connect with businesses through their mobile phones. Numerous users appreciate the multiple options provided by Sinch, including audio calls, video calls, and chat functionality, without the need for complex coding.

Easy Implementation and Integration: The SMS solution provided by Sinch is easy to implement and integrate into existing systems. Several customers have commented on how straightforward it is to incorporate Sinch into their backend interfaces, thanks to simple code integration. They also value the availability of Sinch's SDK in almost every language, which makes implementation smooth and hassle-free.

Cons:
Poor customer support: Several users have had a negative experience with Sinch's support team, describing them as ignorant and unhelpful.
Issues with payment system: Some users have encountered problems with Sinch's payment system, stating that they were debited but did not receive the corresponding credits. They also mentioned that the payment was not recorded in the billing history.
Pricing concerns: Many users expressed dissatisfaction with Sinch's pricing, mentioning that they were not able to obtain pricing data through Sinch's API. Additionally, some users reported that Sinch raised their prices without notifying them, resulting in significant losses for their business. The offer of a refund for only a small percentage of their losses was considered inadequate by these users.

Users have found that using Sinch helps improve communication with clients, regardless of distance. The software enhances connectivity and bridges any gaps in coverage or delivery issues. However, some users have discovered better alternatives with other providers. Sinch is widely utilized for SMS/MMS sending infrastructure and mobile wallet technology. It reliably sends MT globally, making it particularly useful for A2P registrations in India and Vietnam. Users rely on Sinch's connections with mobile operators around the world to fill expertise gaps in A2P SMS. Additionally, the product ensures good quality routes for message delivery anywhere on the globe. Sinch is also used to manage large-scale SMS campaigns and integrate them into various messaging channels based on user preferences, making it a versatile solution. One of its standout features is its ability to offer great discounts at scale, allowing users to stay competitive in pricing. The product provides global SMS coverage and enables the broadening of available messaging channels. When occasional issues arise with SMS responses from short codes, users appreciate Sinch's helpful support in resolving these problems. The software is also used for various other purposes such as initiating SMS communications with field teams, channel partners, and end-user customers. Moreover, it aids in automating bank statement delivery, customer support, and banking platforms over WhatsApp API, resulting in cost reduction and ease of access for successful business solutions. Sinch's direct connections and relationships are also utilized for additional product offerings. For example, it supports video chatting in a marketplace without the need to build custom web RTC software. Users value the balance between using reputable companies like Sinch and supporting smaller ones, especially for core functionalities like video chatting. Furthermore, Sinch offers a platform for users to share text, audio, video, and multimedia content—a crucial feature for creating social engagement among users. The product's full API call log has proven useful for tracking and addressing issues promptly.
Despite these positive aspects highlighted by users, there have been occasional negative experiences with billing and support, resulting in wasted time and effort for some customers. On the other hand, Sinch has effectively addressed shortcomings by improving compliance in organizations through sending SMS notifications for regular training sessions. Additionally, it provides excellent service and support with high performance for servicing short codes. Overall, Sinch, formerly known as mBlox, is widely relied upon to provide reliable, scalable, and flexible SMS solutions for businesses. It offers high availability and enhances message delivery for marketing purposes by procuring short and long code numbers.

Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging services

Voice API Platform

SMS API Platform

Zentrunk - SIP Trunking

Local Numbers

Toll Free Numbers

Short Code

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

Twilio SendGrid Email API

Twilio Flex (Contact Center)

Twilio Conversations

Twilio Authy

Programmable Wireless

WhatsApp Business API

Elastic SIP Trunking

Sinch

Communications Platform as a Service (CPaaS)

Sinch App - The Ultimate Temporary Workforce Solution

Yodazone demo #IoT hackthon #Tessel #sinch #pubnub 

Presenter: Anubhooti Pareek

Yodazone demo #IoT mobile hackthon Tessel+sinch+pubnub

PJ's Sinch Sock System Demo

Likelihood to Recommend

Sinch (formerly CLX Communications)

Sinch 2022-02-01 11:19:42

Azure CDN

Microsoft Entra ID

Azure Bing Search

Azure Artifacts

Microsoft Entra ID Governance

Sinch 2022-06-16 09:57:05

Zoom Workplace

Sinch 2021-06-14 20:49:24

CLX Messaging Services (formerly mBlox) 2018-07-31 14:27:06

CallFire

OpenMarket, now part of Infobip

Mblox 2017-06-23 15:25:53

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Improved ui

Easier navigation

Customer service

Response time

Short and long

Top tier

Tier support

24 7

Implementation team

Home

My entire experience with sinch has been nothing but a disaster. I signed up and started filling out my profile information and there were some errors I was getting. On top of that my billing was all wrong. It took nearly an entire month, 3 phone calls, and numerous emails in order to finally get a response from my account manager. All this wasted time and effort also cost me and my company money with the project we were working on. Then once things finally did start moving, I was told I needed to wait an additional 6 weeks in order to see if I would even be able to use this service. No guarantees, no guidance, no assistance on how to ensure the vetting process could work in my favor. So in the end after 4 months of waiting, I would then have to wait another 6 weeks, and I HOPE things worked in my favor. I don't recommend using this company if you value support and customer service.

customer service
efficiency
consumer confidence
response time

total negative. lost time. lost money. high stress. no reward

Since mobile messages are one of the widely accepted and rapidly responded means of communication, Sinch helps us to reach our thousands of employees with a single script. To maintain compliance in our organsation, we have regular training/sessions which are to be done before deadlines without fail. To make sure this happens, we send out SMS notifications to our employees on a periodic basis and it has proven very effective. The rate of missing on trainings have fallen hugely and now Sinch is helping us to maintain that compliance state throughout our organisation.

We have tied our training deadlines w.r.t. the employees and their completion status. In case the status is false, Since will keep on sending reminder SMSs on their mobile phones periodically and therefore, informs the employee to complete training well before the deadline.
Apart from this, we also send upcoming Holidays, Salary credits, and much more notifications to our employees which keep them informed at all times.

I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

SMS service
Durable APIs which support tons of languages

Azure AD Security Governance, Azure Artifacts, Azure CDN, Azure Bing Search

We use Sinch to service our short codes that we use with our clients. They offer great service &amp; support, plus the performance has always remained really high. They offer additional services that we don't use, so my experience is only with their short code management solution, but they do that really well. I've been working with them since they were mBlox and they haven't lost their touch.

We used mBlox (CLX) to procure short and long code numbers for our customers in the Americas (including vanity codes). We also used mBlox to get carrier certifications to activate routes and enhance message delivery. Those long and short codes were used for marketing purposes to deliver SMS messages to recipient's cell phones as well as to get replies back.

Short and long code procurement and management.
Certification of long and short codes.
Route management.

Improved UI for easier navigation to the owned short codes and status of their certification.
List of carrier requirements for certification (i.e. keywords).
Language and character do's and don't's for specific routes.

Ease of use - straightforward purchasing process and setup.
Satisfied customers - reliable routes and service for text messaging.
Integration with our marketing platform made the use of codes easy.

We use mBlox to provide high availability, scalable SMS solutions to small, medium, and enterprise level businesses. The value mBlox brings is immense due to the high availability, and quality of their support. We use mBlox as a backend vendor to drive features and products in our application. mBlox solves the problem of reliability, and scalability for us. Their team is also flexible to work with.

mBlox has top tier support, with 24/7/365 availability.
mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.

Honestly, mBlox is spot on in terms of support, I can't think of anything they should improve on.

mBlox's cost structure has had a positive effect on our ROI.
mBlox is able to provide affordable top tier service.

Sinch

Overview

What is Sinch?