Sinch Information Reviews & Insights

Score7.7 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for Sinch are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable Platform: Many users have found Sinch to be a reliable platform for sending SMS to clients around the world. Several reviewers have mentioned that they trust Sinch's services and have experienced consistent delivery of messages.

Wide Range of Functionalities: Sinch offers a wide range of functionalities that make it easy for clients to connect with businesses through their mobile phones. Numerous users appreciate the multiple options provided by Sinch, including audio calls, video calls, and chat functionality, without the need for complex coding.

Easy Implementation and Integration: The SMS solution provided by Sinch is easy to implement and integrate into existing systems. Several customers have commented on how straightforward it is to incorporate Sinch into their backend interfaces, thanks to simple code integration. They also value the availability of Sinch's SDK in almost every language, which makes implementation smooth and hassle-free.

Sinch Reviews

2 Reviews

InformationComputer Software1Telecommunications1

Immediate communication via SMSs via durable APIs and console - Sinch

Rating: 7 out of 10

Incentivized

June 21, 2022

Use Cases and Deployment Scope

Since mobile messages are one of the widely accepted and rapidly responded means of communication, Sinch helps us to reach our thousands of employees with a single script. To maintain compliance in our organsation, we have regular training/sessions which are to be done before deadlines without fail. To make sure this happens, we send out SMS notifications to our employees on a periodic basis and it has proven very effective. The rate of missing on trainings have fallen hugely and now Sinch is helping us to maintain that compliance state throughout our organisation.

Pros

We have tied our training deadlines w.r.t. the employees and their completion status. In case the status is false, Since will keep on sending reminder SMSs on their mobile phones periodically and therefore, informs the employee to complete training well before the deadline.
Apart from this, we also send upcoming Holidays, Salary credits, and much more notifications to our employees which keep them informed at all times.

Cons

I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

Likelihood to Recommend

Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.

Verified User

Advisor in Information Technology (Computer Software company, 10,001+ employees)

Vetted Review

1 year of experience

mBlox Supporting Enterprise Level Wholesale SMS and MMS Solutions

Rating: 10 out of 10

Incentivized

June 26, 2017

Use Cases and Deployment Scope

We use mBlox to provide high availability, scalable SMS solutions to small, medium, and enterprise level businesses. The value mBlox brings is immense due to the high availability, and quality of their support. We use mBlox as a backend vendor to drive features and products in our application. mBlox solves the problem of reliability, and scalability for us. Their team is also flexible to work with.

Pros

mBlox has top tier support, with 24/7/365 availability.
mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.

Cons

Honestly, mBlox is spot on in terms of support, I can't think of anything they should improve on.

Likelihood to Recommend

mBlox is well suited for people trying to interconnect with top tier aggregators for SMS and MMS services. mBlox offers shortcode services at this time, not longcode services. mBlox would be less suited for individuals trying to test the waters with a low barrier to entry and commitment.

Verified User

Engineer in Engineering (Telecommunications company, 51-200 employees)

Vetted Review

3 years of experience

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Immediate communication via SMSs via durable APIs and console - Sinch

Rating: 7 out of 10

Incentivized

June 21, 2022

Use Cases and Deployment Scope

Pros

We have tied our training deadlines w.r.t. the employees and their completion status. In case the status is false, Since will keep on sending reminder SMSs on their mobile phones periodically and therefore, informs the employee to complete training well before the deadline.
Apart from this, we also send upcoming Holidays, Salary credits, and much more notifications to our employees which keep them informed at all times.

Cons

I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.

Likelihood to Recommend

Verified User

Advisor in Information Technology (Computer Software company, 10,001+ employees)

Vetted Review

1 year of experience