Shift4Shop

Web store

We have been using Shift4Shop for close to 15 years , back when it was called 3D cart over. In my experience, back then it was good service , and Values was there , SEO was fantastic . In my opinion, once Shift4Shop took over, it became a steady decline in quality and SEO is now the very worst.

• Website seldom have bugs that prevent any client to purchase
• In my opinion, website dosent have very good modern feature
• no provision to use export information by product is selling to other countries
• multi language is run from google translator , making it , in my opinion, unsuitable for any professional work

WooCommerce

Freshdesk

• For the subscription license of the base product, the cost isn't bad.
• The development time is heavy, which outweighs the cost of the license
• Small, everyday changes and updates are a lengthy affair, which means more labor hours.
• Additional software is needed (labor + licensing) to compete with modern site platforms (CRM, Accounting, Shipping, Taxes, marketing, Abandoned cart, etc.)

BigCommerce, WooCommerce, AspDotNetStorefront, Lightspeed eCom, Pinnacle Cart eCommerce and Squarespace

BigCommerce, Lightspeed eCom, Squarespace, Wix, Ascend, by Wix, eClincher, WordPress, WooCommerce, Pinnacle Cart eCommerce

Shift4Shop bought 3dCart and "things" started to develop. In my experience many issues - servers down, updates caused issues, constantly having to contact support only to have tickets just sit somewhere for endless amounts of time. Used this platform for 8 years! Gave them time to figure out how to run it after the buyout. Finally, in my experience too many constant issues - integrations were breaking and API's were not working. Always the same response given - submit a ticket! Many former employees were leaving and the platform was not stable. Then, they announced a price increase of 40% and we decided to leave. We should have left years ago as we have had ZERO issues with the new platform we are using. Also another odd thing you can't view their forums until you have an account - they don't want you to see all the current customers complaining about issues all the time. In my opinion, if you enjoy keeping an eye on your website daily for anything that might be broke - by all means get Shift4Shop, if you just want to run an online business and not have to constantly monitor your website, then go somewhere else. Best decision we ever made!

• They didn't seem to understand when a business has their website down that it impacts a business negatively especially when 100% of their business comes from online sales.
• Sales support were hired just to answer the phone - in my opinion, their product knowledge was weak and speaking to them you'd get frustrated since they seemed clueless to how the platform worked.

Shopify

15 years with 3dcart. Then I was 'automatically' bumped to the higher plans because our sales went over a certain amount for the year. This year I requested to be bumped down as our sales are down by 50%. I was told those other price points are ONLY for new customers and they cannot bump anyone down. Ever since [then] the service and website have been literally [bad]. Every time they do an update to their systems, it causes something to break and stop working or work differently on our website. We are constantly trying to fix the site every month with them. Totally ridiculous. Hopefully we can move our site to another company soon.

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

• Cost us thousands of dollars in sales
• no return back on tech issues
• poor customer care on important technical issues