Shift4Shop Reviews and Ratings

Rating: 1.3 out of 10

Score

1.3 out of 10

Community insights

TrustRadius Insights for Shift4Shop are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordability: Many users have found the eCommerce platform to be relatively cheap, especially since it has been updated after being purchased by Shift4. They appreciate the cost-effectiveness of the platform.

Strong shopping cart capabilities: Several reviewers appreciate the platform's strong shopping cart capabilities, including its ability to handle various types of promotions and discounting. Users find it easy to set up promotions and implement campaigns, making their online selling experience seamless.

Easy product setup: Multiple users are satisfied with the ease of setting up products on the platform. They mention that options for categories and classes make the process even simpler, allowing anyone - regardless of programming skills - to effortlessly add and manage their products. This user-friendly feature streamlines their business operations on 3dcart.

Reviews

10 Reviews

Not worth considering in your search for a webstore

Rating: 1 out of 10

Incentivized

April 1, 2024

Use Cases and Deployment Scope

Web store

We have been using Shift4Shop for close to 15 years , back when it was called 3D cart over. In my experience, back then it was good service , and Values was there , SEO was fantastic . In my opinion, once Shift4Shop took over, it became a steady decline in quality and SEO is now the very worst.

Pros

In my opinion, charge you too much for what it is worth
In my opinion, tech support is always blaming client and end up fixing it own issues
In my experience, make you believe client is important

Cons

Stability
Better updates
No multilingual

Likelihood to Recommend

To be honest me as a 15 as a client, I think it is hard to find anything good about Shift4Shop. I think they look like a lower-cost alternative, but having a non-functional site doesn’t help your own business grow. In my experience, 3Dcart was a fairly good experience before it was taken over by Shift4Shop.

I cant honestly thing of anything positive .

Verified User

Administrator in Corporate (1-10 employees)

Vetted Review

15 years of experience

Long time user of Shift4Shop - look elsewhere

Rating: 1 out of 10

Incentivized

April 7, 2023

Use Cases and Deployment Scope

Shift4Shop bought 3dCart and "things" started to develop. In my experience many issues - servers down, updates caused issues, constantly having to contact support only to have tickets just sit somewhere for endless amounts of time. Used this platform for 8 years! Gave them time to figure out how to run it after the buyout. Finally, in my experience too many constant issues - integrations were breaking and API's were not working. Always the same response given - submit a ticket! Many former employees were leaving and the platform was not stable. Then, they announced a price increase of 40% and we decided to leave. We should have left years ago as we have had ZERO issues with the new platform we are using. Also another odd thing you can't view their forums until you have an account - they don't want you to see all the current customers complaining about issues all the time. In my opinion, if you enjoy keeping an eye on your website daily for anything that might be broke - by all means get Shift4Shop, if you just want to run an online business and not have to constantly monitor your website, then go somewhere else. Best decision we ever made!

Pros

Good forums to get in touch with others having same issues

Cons

In my opinion, support is plain out terrible! Constant replies to submit a ticket when most tickets would never be answered - EVER.
Continual repeat issues with API's that were integrated like shipping platforms not connecting and bringing orders into the shipping platform. Copying and pasting order details gets old real quick!
Updates cause issues - not sure they even test the updates before making them live.

Likelihood to Recommend

At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent!

Verified User

Executive (1-10 employees)

Vetted Review

8 years of experience

Shift4Shop Review

Rating: 1 out of 10

Incentivized

March 17, 2023

Use Cases and Deployment Scope

15 years with 3dcart. Then I was 'automatically' bumped to the higher plans because our sales went over a certain amount for the year. This year I requested to be bumped down as our sales are down by 50%. I was told those other price points are ONLY for new customers and they cannot bump anyone down. Ever since [then] the service and website have been literally [bad]. Every time they do an update to their systems, it causes something to break and stop working or work differently on our website. We are constantly trying to fix the site every month with them. Totally ridiculous. Hopefully we can move our site to another company soon.

Pros

good if you are USA based ONLY I am not.

Cons

everything

Likelihood to Recommend

Verified User

Vice-President (1-10 employees)

Vetted Review

15 years of experience

Shift4Shop poor technical support and customer care! $$$$ Loss in online revenue!

Rating: 1 out of 10

Incentivized

April 25, 2022

Use Cases and Deployment Scope

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

Pros

Cons

Tech support
Customer care
Billing

Likelihood to Recommend

Verified User

Administrator in Marketing (1-10 employees)

Vetted Review

2 years of experience

Non existent support, and frequent issues. Do not use if you are a UK seller

Rating: 1 out of 10

Incentivized

September 29, 2021

Use Cases and Deployment Scope

We currently use Shift4Shop for 3 webstores. One of these sites is also home to our lead generation landing pages for PPC. Our stores are 3 major drinking water product brands in the commercial sector in the UK.

Pros

Easy to set up
Themes are responsive
Easy to integrate with back-end systems (Linnworks etc)

Cons

Support is based in the US, so if you're a UK user you need to wait for the US to get online
The stores/backend are configured for a US audience
The stores don't deal with VAT very well

Likelihood to Recommend

I wouldn't recommend Shift4Shop for any UK vendors. The support is US-based so if you have an issue with your store during normal UK business hours you are unlikely to get help until late in the afternoon UK time. The sites often have issues. This can be as catastrophic as complete downtime (happened recently when they moved servers - downtime was over 12 hours, with no redundancy), or products not appearing because of a problem with their API (this happens frequently). Also, they seem to have a problem with VAT. For example, we have a product priced at £11.00 (inc VAT). However, when they calculate the VAT they have an issue with more than 4 decimal places so customers purchasing 4 items for example might get a final invoice for £44.04. I experienced poor customer service and we've had to customize the back end to deal with this. Overall the support (or lack of) is the biggest issue. This is an actual response I received when our 3 stores had been down for over 12 hours, resulting in lost revenue of many thousands of pounds: "Thank you for contacting shift4shop support team. I will be more than happy to assist you further in regards to your concerns today. Our server admins are in progress over a server migration and this is the reason the site is down. This migration is from 10pm to 10am est. Our server admins will work to get this accomplished sooner. Thanks and take care!"

Verified User

Manager in Marketing (5001-10,000 employees)

Vetted Review

5 years of experience

Old Hat System May Be Getting Facelift

Rating: 2 out of 10

Incentivized

May 19, 2021

Use Cases and Deployment Scope

One of the clients we signed on about 3 or 4 years ago came on board with this as their ecommerce website. We suggested a move to a different platform we were more familiar with, but they were very married to 3DCart, so we learned how to use that platform. The learning curve was a bit high, as 3DCart's infrastructure is a bit old-hat (think ASP.net platforms of the early 2000s). But, in the end we got pretty comfortable with making changes. That being said, the site structure and the places in which to make those changes were very complicated. Also, adding any functionality to the base platforms requires additional plug-ins (which aren't as plentiful as something like Wordpress); and many of those cost money in both licenses and integration development.

Pros

eCommerce platform for relatively cheap
Since being purchased by Shift4, some updates have been added

Cons

Page structure is all over the place. It can be difficult to find where to go to make page edits.
Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
Reporting isn't very strong, necessitating outside analytics
File system is also pretty wonky and feels very primitive
Customer service and technical help leaves MUCH to be desired.
Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
In general, what you see in the WYSIWYG is not what you get.
Order System is not very intuitive for the modern era

Likelihood to Recommend

3dcart/Shift4 Shop may be useful if you're used to that platform. I don't really see too many advantages of it compared to other platforms, but it may be less expensive than some of the more popular ecommerce platforms. It certainly is cheaper than an enterprise system, but you don't get nearly the capabilities or polish. I would put it on par with ASP.net and other similar programs of that era, with maybe a little more polish and robustness.

Scott Walker

Director of Digital Marketing in Marketing at 407 Marketing (1-10 employees)

Vetted Review

3 years of experience

View profile

The smart e-commerce engine for your business

Rating: 9 out of 10

Incentivized

March 10, 2020

Use Cases and Deployment Scope

We use 3D cart as the primary e-commerce engine for our business growing tool sales business. It is used across the organization by everyone. It solves the problem of informing customers of the products we sell and efficiently handles the checkout process. It also offers many features like fraudwatch and marketing and upsell functions.

Pros

Membership rewards (a points awarding system) is really easy to set up and manage
Gift certificate issuance and redemption is simple to use and manage
Site design and redesign is straightforward and they are very helpful with design packages to customize.
They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.

Cons

Communication of new features, they tell us but don't explain the features.
They seem to be too anxious to close out a ticket before we get a chance to review their feedback. It feels like "3D comes first" not "customer comes first".
They keep changing out our point of contact.

Likelihood to Recommend

They seem to be <i>very</i> well suited to startup websites.

We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&D at times.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

10 years of experience

3dcart Vs The Competition

Rating: 3 out of 10

Incentivized

February 15, 2020

Use Cases and Deployment Scope

When looking for a new eCommerce solution, I found many candidates, and one of them was 3dcart. I used it for a few weeks to see if it was what our company needed. Unfortunately, it was simply not as robust as some of the other options available. I also tried Shopify, WordPress, Magento, and BigCommerce. 3dcart was going to be our primary website host, but it did not offer everything we needed.

Pros

3dcart is a more basic website tool that can get customers started quickly.
It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.

Cons

3dcart doesn't provide enough customization options. Making it very limited for customers.
The layout and file structure takes some getting used to. This should be improved upon.

Likelihood to Recommend

I would most likely not recommend 3dcart as an eCommerce platform. Instead, I would suggest Shopify because it is very easy to use and has some beautiful themes or I would suggest BigCommerce because it provides the same things as Shopify at oftentimes a lower price. 3dcart needs to update their file structure and themes for customers.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

1 year of experience

3dcart makes eCommerce easy

Rating: 8 out of 10

Incentivized

August 14, 2018

Use Cases and Deployment Scope

3dcart is one of two eCommerce programs I recommend/use for clients looking to implement an online store. It is easy to set up and use and a good value for the dollar for those that are not experienced with running an online store.

Pros

SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
Media uploads - Media uploads are quick and simple and the uploader always works.

Cons

3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.

Likelihood to Recommend

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.

Tracy Beers

Owner at Snowsports Marketing Group (1-10 employees)

Vetted Review

10 years of experience

View profile

Easy Shopping Cart to Use

Rating: 8 out of 10

Incentivized

December 17, 2015

Use Cases and Deployment Scope

We used 3DCart as our website and shopping cart. It served as a marketing tool as well.

Pros

Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
Integration with our email provider to be able to segment buyers based on timing of purchase.
Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
Products set up was easy and there are options for categories and classes to make setting up the store easy.
Easy to use for someone with no programming skills.

Cons

Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.

Likelihood to Recommend

3dcart is well suited to getting a site up and running quickly with shopping cart capabilities. The merchant account set up was easy and there are inventory and shipping capabilities, as well. It is a very powerful tool for a small business without full time IT support on staff. While I did not have many products, it seemed like a merchant with a large inventory would have to spend a great deal of time on setting up the store.

Mark Madans

Owner in Sales at HOCOA North Atlanta (1-10 employees)

Vetted Review

4 years of experience

View profile

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Reviews and Ratings

Old Hat System May Be Getting Facelift

Rating: 2 out of 10

Incentivized

May 19, 2021

Use Cases and Deployment Scope

Pros

eCommerce platform for relatively cheap
Since being purchased by Shift4, some updates have been added

Cons

Page structure is all over the place. It can be difficult to find where to go to make page edits.
Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
Reporting isn't very strong, necessitating outside analytics
File system is also pretty wonky and feels very primitive
Customer service and technical help leaves MUCH to be desired.
Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
In general, what you see in the WYSIWYG is not what you get.
Order System is not very intuitive for the modern era

Likelihood to Recommend

Scott Walker

Director of Digital Marketing in Marketing at 407 Marketing (1-10 employees)

Vetted Review

3 years of experience

View profile