Shift4Shop Manufacturing Reviews & Insights

Score1.2 out of 10

17 Reviews and Ratings

Community insights

TrustRadius Insights for Shift4Shop are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordability: Many users have found the eCommerce platform to be relatively cheap, especially since it has been updated after being purchased by Shift4. They appreciate the cost-effectiveness of the platform.

Strong shopping cart capabilities: Several reviewers appreciate the platform's strong shopping cart capabilities, including its ability to handle various types of promotions and discounting. Users find it easy to set up promotions and implement campaigns, making their online selling experience seamless.

Easy product setup: Multiple users are satisfied with the ease of setting up products on the platform. They mention that options for categories and classes make the process even simpler, allowing anyone - regardless of programming skills - to effortlessly add and manage their products. This user-friendly feature streamlines their business operations on 3dcart.

Shift4Shop Reviews

3 Reviews

ManufacturingFood & Beverages2Printing1

Long time user of Shift4Shop - look elsewhere

Rating: 1 out of 10

Incentivized

April 7, 2023

Use Cases and Deployment Scope

Shift4Shop bought 3dCart and "things" started to develop. In my experience many issues - servers down, updates caused issues, constantly having to contact support only to have tickets just sit somewhere for endless amounts of time. Used this platform for 8 years! Gave them time to figure out how to run it after the buyout. Finally, in my experience too many constant issues - integrations were breaking and API's were not working. Always the same response given - submit a ticket! Many former employees were leaving and the platform was not stable. Then, they announced a price increase of 40% and we decided to leave. We should have left years ago as we have had ZERO issues with the new platform we are using. Also another odd thing you can't view their forums until you have an account - they don't want you to see all the current customers complaining about issues all the time. In my opinion, if you enjoy keeping an eye on your website daily for anything that might be broke - by all means get Shift4Shop, if you just want to run an online business and not have to constantly monitor your website, then go somewhere else. Best decision we ever made!

Pros

Good forums to get in touch with others having same issues

Cons

In my opinion, support is plain out terrible! Constant replies to submit a ticket when most tickets would never be answered - EVER.
Continual repeat issues with API's that were integrated like shipping platforms not connecting and bringing orders into the shipping platform. Copying and pasting order details gets old real quick!
Updates cause issues - not sure they even test the updates before making them live.

Likelihood to Recommend

At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent!

Verified User

Executive (Food & Beverages company, 1-10 employees)

Vetted Review

8 years of experience

Non existent support, and frequent issues. Do not use if you are a UK seller

Rating: 1 out of 10

Incentivized

September 29, 2021

Use Cases and Deployment Scope

We currently use Shift4Shop for 3 webstores. One of these sites is also home to our lead generation landing pages for PPC. Our stores are 3 major drinking water product brands in the commercial sector in the UK.

Pros

Easy to set up
Themes are responsive
Easy to integrate with back-end systems (Linnworks etc)

Cons

Support is based in the US, so if you're a UK user you need to wait for the US to get online
The stores/backend are configured for a US audience
The stores don't deal with VAT very well

Likelihood to Recommend

I wouldn't recommend Shift4Shop for any UK vendors. The support is US-based so if you have an issue with your store during normal UK business hours you are unlikely to get help until late in the afternoon UK time. The sites often have issues. This can be as catastrophic as complete downtime (happened recently when they moved servers - downtime was over 12 hours, with no redundancy), or products not appearing because of a problem with their API (this happens frequently). Also, they seem to have a problem with VAT. For example, we have a product priced at £11.00 (inc VAT). However, when they calculate the VAT they have an issue with more than 4 decimal places so customers purchasing 4 items for example might get a final invoice for £44.04. I experienced poor customer service and we've had to customize the back end to deal with this. Overall the support (or lack of) is the biggest issue. This is an actual response I received when our 3 stores had been down for over 12 hours, resulting in lost revenue of many thousands of pounds: "Thank you for contacting shift4shop support team. I will be more than happy to assist you further in regards to your concerns today. Our server admins are in progress over a server migration and this is the reason the site is down. This migration is from 10pm to 10am est. Our server admins will work to get this accomplished sooner. Thanks and take care!"

Verified User

Manager in Marketing (Food & Beverages company, 5001-10,000 employees)

Vetted Review

5 years of experience

3dcart Vs The Competition

Rating: 3 out of 10

Incentivized

February 15, 2020

Use Cases and Deployment Scope

When looking for a new eCommerce solution, I found many candidates, and one of them was 3dcart. I used it for a few weeks to see if it was what our company needed. Unfortunately, it was simply not as robust as some of the other options available. I also tried Shopify, WordPress, Magento, and BigCommerce. 3dcart was going to be our primary website host, but it did not offer everything we needed.

Pros

3dcart is a more basic website tool that can get customers started quickly.
It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.

Cons

3dcart doesn't provide enough customization options. Making it very limited for customers.
The layout and file structure takes some getting used to. This should be improved upon.

Likelihood to Recommend

I would most likely not recommend 3dcart as an eCommerce platform. Instead, I would suggest Shopify because it is very easy to use and has some beautiful themes or I would suggest BigCommerce because it provides the same things as Shopify at oftentimes a lower price. 3dcart needs to update their file structure and themes for customers.

Verified User

Employee in Marketing (Printing company, 51-200 employees)

Vetted Review

1 year of experience

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Non existent support, and frequent issues. Do not use if you are a UK seller

Rating: 1 out of 10

Incentivized

September 29, 2021

Use Cases and Deployment Scope

Pros

Easy to set up
Themes are responsive
Easy to integrate with back-end systems (Linnworks etc)

Cons

Support is based in the US, so if you're a UK user you need to wait for the US to get online
The stores/backend are configured for a US audience
The stores don't deal with VAT very well

Likelihood to Recommend

Verified User

Manager in Marketing (Food & Beverages company, 5001-10,000 employees)

Vetted Review

5 years of experience