TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Shift4Shop

    Score1.2 out of 10
    N/AShift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees. The former 3dcart was acquired by Shift4 Payments in November, 2020.

    $39

    per month

    Wix

    Score8.9 out of 10
    N/AWix is a website builder used to grown an online presence. The platform allows users to build their website from scratch, choose from designer-made templates, or use an AI website builder to add sections, images, and text.

    $17

    per month

    Pricing
    Shift4ShopWix
    Editions & Modules
    Platform Fee
    $39
    per month
    Free
    $0
    Light
    $17
    per month
    Core
    $29
    per month
    Business
    $39
    per month
    Business Elite
    $159
    per month
    Offerings
    Pricing Offerings
    Shift4ShopWix
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsShift4Shop offers a free enterprise-grade plan for US customers who use their payment processing.—
    More Pricing Information
    Community Pulse
    Shift4ShopWix
    Considered Both Products
    Shift4
    Chose Shift4Shop
    I would put 3dcart (now Shift4Shop) on the same level of AspDotNetStorefront. Its primitive, old hat, but still works. Lightspeed and Pinnacle cart are a little better, as they are a little more polished but also not as fine-tuned as an Enterprise System. Squarespace and WooComm…
    Incentivized
    Wix
    No answer on this topic
    Key User Insights
    Would buy again
    0%
    Would buy again
    0 Answers
    87%
    Would buy again
    27 Answers
    Delivers good value for the price
    0%
    Delivers good value for the price
    0 Answers
    93%
    Delivers good value for the price
    28 Answers
    Happy with the feature set
    17%
    Happy with the feature set
    1 Answers
    84%
    Happy with the feature set
    26 Answers
    Lived up to sales and marketing promises
    0%
    Lived up to sales and marketing promises
    0 Answers
    89%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    0%
    Implementation went as expected
    0 Answers
    93%
    Implementation went as expected
    28 Answers
    Features
    Shift4ShopWix
    Online Storefront
    Comparison of Online Storefront features of Shift4Shop and Wix
    Feature
    Shift4Shop
    1.0
    9 Ratings
    155% below category average
    Wix
    -
    Ratings
    Product catalog & listings1.09 Ratings00 Ratings
    Product management1.09 Ratings00 Ratings
    Bulk product upload1.07 Ratings00 Ratings
    Branding1.08 Ratings00 Ratings
    Mobile storefront1.09 Ratings00 Ratings
    Product variations1.09 Ratings00 Ratings
    Website integration1.09 Ratings00 Ratings
    Visual customization1.09 Ratings00 Ratings
    CMS1.08 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Shift4Shop and Wix
    Feature
    Shift4Shop
    2.0
    9 Ratings
    117% below category average
    Wix
    -
    Ratings
    Abandoned cart recovery2.07 Ratings00 Ratings
    Checkout user experience2.09 Ratings00 Ratings
    Online Payment System
    Comparison of Online Payment System features of Shift4Shop and Wix
    Feature
    Shift4Shop
    2.0
    9 Ratings
    122% below category average
    Wix
    -
    Ratings
    eCommerce security2.09 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Shift4Shop and Wix
    Feature
    Shift4Shop
    1.7
    9 Ratings
    128% below category average
    Wix
    -
    Ratings
    Promotions & discounts1.09 Ratings00 Ratings
    Personalized recommendations2.98 Ratings00 Ratings
    SEO1.09 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Shift4Shop and Wix
    Feature
    Shift4Shop
    2.9
    9 Ratings
    94% below category average
    Wix
    -
    Ratings
    Multi-site management1.04 Ratings00 Ratings
    Order processing6.88 Ratings00 Ratings
    Inventory management1.07 Ratings00 Ratings
    Shipping4.98 Ratings00 Ratings
    Custom functionality1.08 Ratings00 Ratings
    Best Alternatives
    Shift4ShopWix
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    WebWave
    Score9.5 out of 10
    Medium-sized Companies
    Shopify Plus
    Score9 out of 10
    10Web
    Score5.1 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Shift4ShopWix
    Likelihood to Recommend
    1.0
    (10 ratings)
    9.4
    (98 ratings)
    Likelihood to Renew
    1.0
    (1 ratings)
    7.0
    (4 ratings)
    Usability
    4.0
    (1 ratings)
    8.0
    (7 ratings)
    Availability
    2.0
    (1 ratings)
    10.0
    (2 ratings)
    Performance
    5.0
    (1 ratings)
    10.0
    (2 ratings)
    Support Rating
    4.0
    (1 ratings)
    6.0
    (1 ratings)
    Implementation Rating
    2.0
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    2.0
    (1 ratings)
    8.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Shift4ShopWix
    Likelihood to Recommend
    Shift4
    At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent
    Read full review
    Wix
    I would recommend Wix if you're more website-savvy; it is more customizable than Squarespace. However, Squarespace's modules look more polished than Wix's, which you drag and drop onto the site. With Wix, you need to do a lot more work, and it allows for more customizations, but I am a lot quicker on Squarespace.
    Incentivized
    Read full review
    Pros
    Shift4
    • In my opinion, charge you too much for what it is worth
    • In my opinion, tech support is always blaming client and end up fixing it own issues
    • In my experience, make you believe client is important
    Read full review
    Wix
    • Easy to create and duplicate website, and web pages for similar products, services and campaigns, so you do not have to start from scratch
    • Find features such as video, image and button, and templates to customise your website's feel and look. For example, recently, I was able to add a countdown timer for the sale of tickets to our online conference.
    • Creating website Anchors - making it easy for you to take a visitor to a particular part of a page so that they do not need to scroll through the entire webpage making it more user-friendly.
    • The SEO part of Wix makes it easy for you to set up meta data, create fully functional social media shares that are on brand and looks professional in the Google search engine..
    Incentivized
    Read full review
    Cons
    Shift4
    • Page structure is all over the place. It can be difficult to find where to go to make page edits.
    • Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
    • Reporting isn't very strong, necessitating outside analytics
    • File system is also pretty wonky and feels very primitive
    • Customer service and technical help leaves MUCH to be desired.
    • Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
    • In general, what you see in the WYSIWYG is not what you get.
    • Order System is not very intuitive for the modern era
    Incentivized
    Read full review
    Wix
    • In my opinion, with the removal of the ADI web-building tool in favor of editor, user-friendliness has suffered tremendously.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes that a big portion of a website has to be redesigned, as items are now linked to each other in a different way than before.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes Wix only usable for professional website builders and no longer for the general public.
    Read full review
    Likelihood to Renew
    Shift4
    Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
    Read full review
    Wix
    We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
    Incentivized
    Read full review
    Usability
    Shift4
    If you are looking for ultra basic interface ...
    Read full review
    Wix
    Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
    Incentivized
    Read full review
    Reliability and Availability
    Shift4
    regular updates braking our site
    Read full review
    Wix
    I never had an outage issue per say. I would say it was very reliable of a website building platform and as a marketing source there was never any issues connecting it to the server. I don’t recall there being any editing tools or hosting issues. Nothing went down when using it.
    Incentivized
    Read full review
    Performance
    Shift4
    No answers on this topic
    Wix
    Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
    Incentivized
    Read full review
    Support Rating
    Shift4
    You always manage to fins someone, but, in my experience, resolving issues are not an easy task. Why do we pay for a service , and then spend time trouble shooting constantly with them ?? In my experience, they eliminate features , send you an email what you can use instead, with instructions most people cant do without an IT guy . It feel more like an open source than a true integrated service.
    Read full review
    Wix
    As stated before I didn’t use the support as I did not have the feature and did not often enough need the help. I was able to figure it out mostly on my own by exploring the site. I’ve found exploring and playing on it told me how to do most things.
    Incentivized
    Read full review
    Implementation Rating
    Shift4
    Initially it was difficult to manage the UI to the client, and then hard to change anything , unless you used the boring and too generic templates . Their template selection is very limited , that are basically all the same with different background images and colours . If you are unfortunate to have been a long-time client, you will have to completely rebuild your store, because old templates are not supported anymore
    Read full review
    Wix
    Like I said I was a beginner so it was fun to navigate and teach myself how to implement the features when building and maintaining my site. It was a fairly easy place to host my domain, and creat something simple.
    Incentivized
    Read full review
    Alternatives Considered
    Shift4
    We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
    Read full review
    Wix
    Wix is a great starting platform for anyone looking to create a website. It definitely holds its own against any other all in one website creation platform. The one thing I would say is if your main focus is solely on eCommerce you may be better off using something like Squarespace which is specifically designed for that market.
    Incentivized
    Read full review
    Scalability
    Shift4
    No answers on this topic
    Wix
    I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
    Incentivized
    Read full review
    Return on Investment
    Shift4
    • We have seen an increase in sales of 440% since starting with 3D cart.
    • We find that the 3D features of promotions, coupon codes, rewards points all make customers want to come to us or come back to us.
    • They made mobile conversion pretty easy, and our mobile traffic went from 33% to 54%.
    Incentivized
    Read full review
    Wix
    • Wix has helped the companies I've worked with to promote their products and events. Without Wix, it would be extremely difficult to create landing pages for email campaigns or advertisements so, Wix has enabled us to save a lot of marketing and design labor.
    • As a marketer for a non-profit (and previously for a startup), Wix has helped the companies I've served to build marketing campaigns despite having little to no marketing budget. Because many of its features are free or affordable, small businesses and non-profits receive a huge ROI since there isn't much investment required.
    Incentivized
    Read full review
    ScreenShots

    Shift4Shop Screenshots

    Product screenshotProduct screenshot