TrustRadius: an HG Insights company

Sales Dialers Pro

Score10 out of 10

3 Reviews and Ratings

What is Sales Dialers Pro?

Sales Dialers Pro is a sales dialer software solution offered by Sales Dialers.

Categories & Use Cases

Top Performing Features

  • Outbound dialing

    Allows reps to quickly and automatically make outbound sales calls based on call lists.

    Category average: 8

  • Contact preview

    Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

    Category average: 7.7

  • Dialer-CRM integration

    Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

    Category average: 7.3

Areas for Improvement

  • Automatic call logging

    Dialer automatically logs all calls (successful/attempted).

    Category average: 7.5

  • Dialer contact import

    Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.

    Category average: 7.4

  • Campaign & list management

    Users can create and modify contact lists/calling campaigns.

    Category average: 7.2

Mojo and Intercloud9 are Far Superior to Sales Dialers

Pros

  • Multi-line dialing (4 lines max)
  • Nothing else

Cons

  • Policies (cancelations have to be done with 24 hours even if you don't use the software)
  • Integrations don't work well and are clunky
  • Ability to customize is lacking
  • Overall call quality and system quality is poor
  • Reporting and getting information out of the system is almost impossible
  • Managers cannot access reps' info, they have to log in as the rep

Return on Investment

  • Negative impact, as I did not use their software after the paid trial and they still charged me for the next month and refused to refund it.
  • They were rude
  • Customer service was terrible

Alternatives Considered

Mojo Dialer and InterCloud