RingEX Manufacturing Reviews & Insights

We use RingEx for all communications: calls, texts, meetings, and chat. We have roughly 250 users who are spread across the country. This product combines all of those features into one app, regardless of where users work from.

RingEX is well suited for a widely distributed workforce, where users can leverage the apps and internet-connected desk phones.

At it's core RingEX is our corporate phone system, but also our online meeting, webinar, chat, and collaboration solution.

As a basic phone system for small business RingEX offers a nice product that is feature rich. The service is very reliable. For larger or more complex needs the service becomes expensive and support is lackluster.

We use Ring Central as our main phone provider. It allows us to have 5-6 phones in the shop without having to get additional landlines through the phone or cable provider. Especially since the phones are located at different points in the store and not just the office. We have the flexibility to add additional lines and locate them in various areas.

The ease of updating our phones to more modern editions was great and the technical support to do that was fantastic!

We use the voip phone, we signed up a few years ago for the service a sales rep called us and said we would get a discount if we sign a 1 year contract, they they emailed us a 3 year and 3 year auto renew contract baud and switch. In our experience, RingEX refuses to stand behind this and do anything about it, all we want to do is downgrade some users but do no avail

I don’t recommend RingEX for any company due to them, in my opinion, not being honest, the actual service works ok. Although, I think it is really complicated to use and to take advantage of the full features they offer

Our company uses RingEX as its primary telephony solution. We have a team of about 15-20 users who staff an inbound call queue, as well as executive and administrative staff. RingEX allows us to call, text, and conference with many of our customers and other vendors and clients effectively and relatively painlessly.

If you need a phone system, and do not have the infrastructure, or budget for your own in-house solution, RingEX is very well suited for you. You can start small, and build as you and your business grow. Even if you have a LARGE business, their team will help you get it setup and off the ground quickly and efficiently with a minimum of fuss.

I have been a customer since 2013 and I raise donations to save animals who have been abused. I got RingEX in 2013 so I can talk to the 600 nonprofits I support. Unfortunately, due to COVID-19, I had to close my doors and we no longer need RingEX service. I have spent over 4 hours on hold with 5 different reps and they refuse to help me. They keep transferring us around to different people and will leave you on hold and even just hang up on me. We have helped save thousands of animals since 2013 and I cannot believe this is how they treat customers like me. We have asked them to send me the signed agreements and they cannot produce any other agreements they have lied and said I have signed. RingEX said we signed an extra 2 years magically the day we called to cancel. Isn't that convenient? Take a look at another review such as Yelp and you will see they are trying this same exact tactic with other customers. I have spoken to RingEX customer service reps like Jesus and Ralph and neither will handle my cancellation and both have kept us on hold for hours. Anytime you ask for someone’s contact information they say they do not have it. Can you believe this is how they treat customers of 8 years? Since RingEX refuses to cancel our service we are now forced to take further action. 1. We have contacted our attorney to take on our case now. 2. We have canceled the card on file with them and contacted our Chase Business Service Rep and let them know RingEX is trying to scam us. 3. We let our 2 million fans, followers, and likes know that RingEX is trying to scam our business. These supporters are extremely passionate about our work and will not be happy with how we are being treated. 4. We are leaving negative reviews on any service so as many people as possible knows to avoid RingEX.

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Our organization uses RingEX as the primary VoIP phone system. Additionally, we use RingEX's app, Glip, for calling, voicemail, chats, meetings, text messages, and faxes. Switching to RingEX's cloud-based, hosted solution allowed us to scrap our legacy phone system that was prone to errors and outdated in its functionality. Having a cloud-based phone system was also important in supporting our displaced workforce as many employees need to work remotely because of the Covid-19 pandemic.

RingEX was fairly simple to implement. It has a good management interface through the service portal. The analytics available in the service portal are good and continually getting better. The mobile app is easy to use and makes it simple to switch a call from a computer to it and vice versa. The downside to RingEX is its lack of integration with on-prem Exchange and the bundling of RingEX Video, which is an immature virtual meeting tool.

RingEX is used as our primary method of communication for Phone, Video Conferencing, Screen Sharing, and messaging. We rolled it out across all of our divisions and all our locations in North America. RingEX allowed us to eliminate our single point of failure on-prem PBX and gives our employees access to all their communications on their computer or mobile - from work or from home.

RingEX proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingEX for our users because they already knew how to interact with RingEX from ANY location!

We use RingEX for pharmaceutical marketing/promotion. We have a team of sales reps who use it to call remote areas across Canada and needed something that would allow them to make these calls from home with some tracking tools for monitoring their activities. Prior to using RingEX, we would simply have the reps use cell phones, but having RingEX integrated into our CRM makes that process much easier and more efficient. RingEX is low-cost, easy to deploy, and offers a good suite of tools for our sales reps to communicate in a variety of ways with the teleconferencing, webinars, and faxing.

RingEX is great if making a large volume of calls or all of its services are useful to a business, such as in our case. For users just wanting a softphone (no webinar, telecon, etc.) there are cheaper options available. However, many competitors charge for call time by the minute, which can easily shoot costs way higher than RingEX if making a lot of calls (our users make around 40 calls/day).

Our company uses RingEX for all calling and faxing functions. RingEX allows our mobile users to have office extensions as well as be able to telecommute with ease. Our company also does quite a bit of faxing and the ability to fax from a mobile phone or desktop is a nice benefit. Screen sharing and meeting capabilities also allow our mobile users as well as in office users to better serve our customers.

RingEX is a great solution for all business sizes, but it definitely seems to require extra planning and an active IT team to help facilitate it. It is pretty much plug and play but when an issue arises it can be difficult to track between RingEX, ISP and internal network problems. A big benefit is the mobility so no longer are you tied to a PBx and scrambling to get phones back online when the PBx goes down.