Cost savings is a primary benefit noted by reviewers. Four of 13 reviewers specifically mentioned that RingEX provided cost savings compared to traditional phone systems or local utility companies. This perceived cost-effectiveness contributes positively to their overall business objectives and return on investment.

Increased productivity was mentioned by 3 of 13 reviewers. They attribute this boost to features like mobile app access and reporting capabilities, which enable employees to work from various locations and streamline management tasks. This flexibility and efficiency contribute to a positive ROI by optimizing resource utilization.

Improved communication was cited by 2 of 13 reviewers as a positive impact on business objectives. They noted that RingEX streamlined both internal and external interactions and enhanced communication between different company locations. This enhancement contributes to a more cohesive and efficient operational environment.

Two of 13 reviewers reported a decline in the quality of customer support. This perceived deterioration has led to unresolved issues affecting some users. This may negatively affect the overall ROI.

Microsoft 365 is the most frequently mentioned software alongside RingEX, appearing in 4 of 13 reviews. These mentions suggest that RingEX is often used in conjunction with Microsoft's suite of office and productivity applications. Reviewers specifically cited "Microsoft 365 Business Premium."

Microsoft Teams was mentioned in 2 of 13 reviews. This indicates some users integrate RingEX with Microsoft's collaboration and communication platform, although the sample size limits broader conclusions about the prevalence of this pairing.

RingEX serves as the core phone system for many organizations, enabling communication with external stakeholders such as tenants, vendors, and owners. Reviewers appreciate its comprehensive communication capabilities, including calling, texting, online meetings, webinars, and chat, which centralizes their communication tools.

RingEX facilitates remote work by providing a single platform for communication, regardless of the user's location. Reviewers value the ability to maintain a job phone number without using personal numbers, and appreciate the mobile app for keeping remote employees connected.

RingEX's call features and analytics provide valuable insights into call handling and team performance. Reviewers find the call recording feature useful for transcribing calls, and appreciate the detailed call analytics for measuring response rates and times.

A majority of reviewers (11 of 13) cite improvements in automation and efficiency as a key benefit of RingEX. This is achieved through features like call routing, voicemail transcription, and integrations with other platforms such as Hubspot, which collectively reduce manual processes and save time. Reviewers also appreciate the reporting dashboard for simplifying the tracking of key metrics.

Improved communication and collaboration is noted by 6 of 13 reviewers. RingEX facilitates internal and external communication through features like mobile access, unified communication tools (faxing, texting, calling, video conferencing, internal chatting), and CRM integration. These tools collectively enable more effective collaboration, especially among remote teams.

Three of the 13 reviewers expressed dissatisfaction with RingEX's customer support. These reviewers cite issues such as unhelpful support agents and unresolved support tickets, with one reviewer describing the support system as a "black hole". The onboarding process was also described as poor.

Two reviewers noted that RingEX has integration limitations. One reviewer stated that RingEX "doesn't integrate with other platforms as well as other alternatives." Another specifically mentioned a desire for better integration with MS Teams.

Two reviewers indicated that RingEX has functionality limitations. One reviewer noted that while basic phone system functions work well, business-focused features like IVR are locked behind expensive contact center solutions. Another reviewer expressed a desire for more options for call queues.

Customer service is a frequently praised aspect of RingEX, with 4 of 13 reviewers specifically mentioning positive experiences. Reviewers appreciate the helpfulness and professionalism of the support they receive, suggesting that RingEX prioritizes effective communication and assistance.

The video meeting functionality in RingEX is viewed favorably, with 3 of 13 reviewers highlighting its benefits. Reviewers find the screen sharing capabilities and planning tools particularly useful, indicating that these features enhance collaboration and productivity.

RingEX's user-friendliness is another area of strength, according to 3 of 13 reviewers. The platform's dashboards are considered easy to use, suggesting a straightforward and intuitive design that contributes to a positive user experience.