Respond.io the WhatsApp business API integration that you were looking for
Pros
- Easy integration with WhatsApp business api, you just need a verified number
- The CRM for WhatsApp is easy to use very friendly and let you make follow-ups to your users
- They finally implemented the broadcast option where you can schedule broadcast messages to a specific list of users.
Cons
- You have to be patient with Respond.io since many features are still in development I wish they can make features faster
- In order to use WhatsApp business api you need a number that is provided by Twilio they also have implemented other number providers but it will be nice that they add more WhatsApp business number providers (since we have a US number instead of a Mexican number)
Most Important Features
- Hassle free WhatsApp Business API integration
- Broadcast in WhatsApp already working
- CRM look a like to follow-up important users
- Respond.io Customer Service are very active and they really try to help you
Return on Investment
- Most options we saw before Respond.io needed a minimum number of messages, contracts, or costly integrations from the side of the vendor while Respond.io is actually helping you to integrate the product with no extra cost.
- Our users choose the communication channel they want so before we were losing leads and money because we were not able to attend this channel.
- It requires a $0 investment to implement or maintain from the side of the developer area so we use our technical resources to develop our main core product not a WhatsApp chat integration feature.
Alternatives Considered
Zendesk Sunshine Conversations (formerly Smooch)
Other Software Used
SMS.to
