#1 most frequent
United States of America
13.9%206 installations of 1,480
What is Respond.io?
Respond.io is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. Respond.io is designed to meet this challenge, simply.
Categories & Use Cases
Media
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Screenshot of Unified Contact Management. This is the location to manage all customer profiles on a single page and track their details across all connected messaging channels. Merge, filter, or edit contacts from one centralized location.
Who Buys & Uses Respond.io
#2 most frequent
Mexico
6.7%99 installations of 1,480
#3 most frequent
United Arab Emirates
6.1%91 installations of 1,480
Respond.io the WhatsApp business API integration that you were looking for
Pros
- Easy integration with WhatsApp business api, you just need a verified number
- The CRM for WhatsApp is easy to use very friendly and let you make follow-ups to your users
- They finally implemented the broadcast option where you can schedule broadcast messages to a specific list of users.
Cons
- You have to be patient with Respond.io since many features are still in development I wish they can make features faster
- In order to use WhatsApp business api you need a number that is provided by Twilio they also have implemented other number providers but it will be nice that they add more WhatsApp business number providers (since we have a US number instead of a Mexican number)
Most Important Features
- Hassle free WhatsApp Business API integration
- Broadcast in WhatsApp already working
- CRM look a like to follow-up important users
- Respond.io Customer Service are very active and they really try to help you
Return on Investment
- Most options we saw before Respond.io needed a minimum number of messages, contracts, or costly integrations from the side of the vendor while Respond.io is actually helping you to integrate the product with no extra cost.
- Our users choose the communication channel they want so before we were losing leads and money because we were not able to attend this channel.
- It requires a $0 investment to implement or maintain from the side of the developer area so we use our technical resources to develop our main core product not a WhatsApp chat integration feature.
Alternatives Considered
Zendesk Sunshine Conversations (formerly Smooch)
Other Software Used
SMS.to
