TrustRadius: an HG Insights company

What is RedRoute?

RedRoute's Flip is an innovative automated customer service voice assistant that assists customers when they call in with simple and repeatable requests. The system provides a fast resolution to these queries, allowing live agents to focus on more complex issues. The chatbot-like experience means that customers can easily navigate through the platform and have their questions answered quickly.

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Screenshot of Handle "order status" (or WISMO) calls quickly, accurately & satisfactorily.
Screenshot of General settings include intent handling (returns, order status, damages, cancelations, etc), operator names, call recording disclaimers, language options, and more.
Screenshot of Configure unique settings for each of the phone numbers you'd like handled by RedRoute's voice automation.
Screenshot of Get started quickly and easily with a guided 30 minute setup! Test the RedRoute system on any percentage of calls, and scale or decrease automation at any time.

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Screenshot of Handle "order status" (or WISMO) calls quickly, accurately & satisfactorily.