LiveVox CCaaS vs. RedRoute

LiveVox CCaaS

2 Reviews and Ratings

RedRoute

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LiveVox CCaaS	Score5.3 out of 10	N/A	LiveVox is a contact center platform that boasts supporting more than 14 billion interactions a year, that integrates omnichannel communications, CRM, and WFO capabilities to deliver an agent and customer experience while reducing compliance risk. The technology enables engagement strategies on communication channels of choice to drive performance in contact centers. Its risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With…	N/A
RedRoute	N/A	Small Businesses (1-50 employees)	RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states…	$0.15 per automated call

Pricing

LiveVox CCaaS

RedRoute

No answers on this topic

Transportation Provider: $0.15
per automated call
Transportation Broker: $1
per automated call
eCommerce & Retail: $1.50
per automated call

Pricing Offerings
LiveVox CCaaS	RedRoute
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment

Best Alternatives
	LiveVox CCaaS	RedRoute
Small Businesses	Nextiva Contact Center Score9.7 out of 10	No answers on this topic
Medium-sized Companies	Genesys Multicloud CX (discontinued) Score8 out of 10	Cortana (discontinued) Score7.5 out of 10
Enterprises	Bright Pattern Contact Center Score9.1 out of 10	Cortana (discontinued) Score7.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Testimonials
	LiveVox CCaaS	RedRoute
Likelihood to Recommend	LiveVox LiveVox CCaaS is definetly the better option when comparing to other platforms that handle the same task. One of the main reasons that I love using the platform compared to products like Encore is that the audio isn't constantly buffering, unlike Encore if you have a failed internet connection the call does not stop or require you to reload the audio. Modesto Ruiz Quality Experience Management Read full review	RedRoute No answers on this topic
Pros	LiveVox It provides all-in-one platform for calls, emails, SMS and chat interactions with customers. It has in built compliance controls for regulatory frameworks such as TCPA and CFPB. It has consent management tool as well. It gives agents access to notes from previous customer interactions. If a CX is calling about an unresolved issue, the agents are aware why CX is calling and can get into resolving the issue without again asking customer about the issue they are facing. Incentivized Verified User Read full review	RedRoute No answers on this topic
Cons	LiveVox Some reporting features can be simplified (being able to determine if the member or agent releases the call). Enable video recording during the calls. Modesto Ruiz Quality Experience Management Read full review	RedRoute No answers on this topic
Usability	LiveVox It does a very good job with agent tracking, workforce management, productivity tracking and availability tracking. Since it has inbuild compliance tools and controls, it eliminates any regulatory risks associated with calling, consent, etc. It has a decent in built reporting that helps plan the workforce. Incentivized Verified User Read full review	RedRoute No answers on this topic
Alternatives Considered	LiveVox Incentivized Verified User Read full review	RedRoute No answers on this topic
Return on Investment	LiveVox This has made our time evaluating calls more efficient. Being able to open multiple tabs and calls allow you to easily multitask when you have to review multiple calls at the same time. Modesto Ruiz Quality Experience Management Read full review	RedRoute No answers on this topic
ScreenShots		RedRoute Screenshots