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Phenom Talent Experience Management (TXM) Platform

Score6.9 out of 10

15 Reviews and Ratings

What is Phenom Talent Experience Management (TXM) Platform?

The Phenom Talent Experience Management (TXM) Platform is a solution designed to streamline the talent acquisition process, enhance candidate experience, and empower recruiters and hiring managers to make data-driven decisions. According to the vendor, this platform caters to a diverse range of professions and industries, and is suitable for companies of all sizes, ranging from small businesses to large enterprises. Human resources professionals can align employee development with company goals, while talent acquisition teams can discover and engage with best-fit candidates. Talent managers can develop and retain employees, talent marketers can refine recruiting funnels, and hiring managers can make data-driven hiring decisions.

Key Features

AI Scheduling: According to the vendor, this feature automates the process of scheduling and rescheduling interviews with potential hires, while providing real-time notifications and reminders to ensure everyone is prepared and on time.

Talent CRM: The vendor claims that this feature allows users to build, engage, and track talent pipelines using the CRM, leveraging AI-powered fit scoring and personalized email campaigns to nurture candidates.

Campaigns: The platform offers the ability to set up automated drip email campaigns to keep candidates informed about job opportunities, and track their effectiveness with comprehensive analytics, as stated by the vendor.

SMS & 1:1 Messaging: According to the vendor, this feature enables users to communicate with candidates through 1:1 text exchanges and automated SMS campaigns, aiming to drive engagement and provide a seamless experience.

High-Volume Hiring: The vendor states that this feature streamlines the hiring process for high-volume roles with AI-led process automation, automated screening, and interview scheduling.

Career Site: The vendor claims that this feature allows users to create a compelling career site with personalized job recommendations, easy content management, and search engine optimization.

Talent Marketplace: According to the vendor, this feature connects employees with learning opportunities, gig work, and internal mobility options, while providing managers with visibility into team skills and interests.

Chatbot: The vendor states that this feature automates sourcing, screening, and scheduling processes with a conversational chatbot that collects data for analysis and provides personalized responses.

Talent Analytics: According to the vendor, this feature provides real-time insights into talent acquisition metrics and allows users to track the performance of recruitment marketing campaigns to optimize strategies.

One-Way Interviews: The vendor claims that this feature allows candidates to record and submit one-way video interviews, aiming to accelerate the screening process and improve candidate experience.

Categories & Use Cases

Top Performing Features

  • Talent Rediscovery

    Ability of product to resurface qualified candidates that applied to prior openings

    Category average: 7.5

  • ATS Integrations

    Quality of integrations with your existing ATS and recruitment systems

    Category average: 8.2

  • Existing Skills Mapping/Lanscaping

    How effectively and easily does the product identify and map existing skills pools within the organization’s talent and candidate pools

    Category average: 8.1

Areas for Improvement

  • At-Risk Talent Scoring

    Identify and score talent at risk of turnover

    Category average: 7

  • Diversity Reporting

    Quality of built-in and customizable reporting on talent and candidate diversity

    Category average: 8.2

  • Internal Mobility Recommendations

    Ability for the product to identify existing talent for new positions/advancements

    Category average: 7.3

Phenom TXM - do the benefits outweigh the cost?

Use Cases and Deployment Scope

We use Phenom TXM as a front-end interaction Careers page for our applicant tracking system (ATS). Candidates can view open vacancies and apply through grouped categories (e.g., Buying, IT) or via the search bar, as well as register for notifications for roles that fit their desired criteria. It also provides information about our overall organization, individual brands, and different sites.

Pros

  • Role grouping into categories.
  • Web page design & flow.
  • Easy to use.
  • SmartRecruiters integration.

Cons

  • Management of pages and links is centrally controlled by Phenom rather than allowing easy updates by our organization.
  • Slow response times by representatives.
  • Cost for edits.

Return on Investment

  • Unsure of the overall ROI.

Usability

Great tool for large enterprises

Use Cases and Deployment Scope

Our client was looking for a CRM alternative that could bring innovation and make a difference in comparison to their competitors. They were looking for strong functionalities around talent pools and particularly the option to work across multiple languages as the support different regions. Lastly, they were looking for an integrated solution that would allow them to potentially minimise tools used and integrate some sourcing activities.

Pros

  • Easy creation and use of talent pools
  • Integrate sourcing tools
  • Personalised messages to candidates

Cons

  • Reports turnaround times could be improved
  • Can't change candidates statuses in bulk
  • Slow customer service turnaround at times

Return on Investment

  • Increased candidate engagement
  • Broad customisation is leading to more sophisticated campaigns which should increase ROI
  • Reports could benefit from some TLC, data integrity has been a concern

Alternatives Considered

Avature CRM and SmartRecruiters

Other Software Used

TripActions, Cornerstone OnDemand, TIBCO Spotfire