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PeopleDoc / UKG HR Service Delivery (discontinued)

Score5.5 out of 10

17 Reviews and Ratings

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What is PeopleDoc / UKG HR Service Delivery (discontinued)?

PeopleDoc, later UKG HR Service Delivery, was an HR Service Delivery platform used to improve HR agility and ease compliance management. The product is to be discontinued, and will no longer be available for sale.

Categories & Use Cases

Reviews

What users are saying about PeopleDoc / UKG HR Service Delivery (discontinued).
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Unified HR Platform That Needs Some UX Love

Incentivized
Rand HabeggerView profile
Director, Marketing Communications in Marketing at Frontline Education (1001-5000 employees employees)

Pros

  • PTO requests on mobile app.
  • PTO approval on mobile app.
  • Easy-to-use org chart.

Cons

  • Unintuitive UI that shows notifications without ability to take action.
  • Poor usability for goal-setting.
  • Confusing user experience for PTO requests in desktop version.

Most Important Features

  • PTO requests and tracking.
  • Employee performance reviews.
  • Org Chart.
  • Goal setting.

Return on Investment

  • Consistent methodology across the company for employee review cycles.
  • Visibility into org chart has been crucial during fast growth of the company.

Alternatives Considered

JazzHR

Great product- would recommend!

Incentivized
Hollie Rodgers
Sr. Human Resources Coordinator in Human Resources at GEODIS (10,001+ employees employees)

Pros

  • Business Intelligence Reporting with the data found in the UKG HR Service Delivery system.
  • It is very customizable to fit our company needs.
  • Many opportunities for a workflow to make employee data management more seamless.

Cons

  • Not able to submit someone to Process Hires more than once, so if they get deleted the whole process has to start from the beginning.
  • The mobile app is not as efficient or user-friendly as the desktop version.
  • Many times I have been kicked out of the application for no reason and have to log in again and with the MFA, it uses up valuable time.
  • If you go to the Onboarding Gateway once, when you leave it and then try to get back in, it forces you to log back in or else close that window and click the link again.

Most Important Features

  • Business Intelligence.
  • Employee Relations.
  • My Employees.

Return on Investment

  • Very high ROI as our business has been growing exponentially in the past couple of years.
  • Assists with Recruiting, Developing, and Retaining quality teammates.
  • Allows for teammates and leaders to effectively manage and track their professional goals.

UKG Pro is the way to go!

Incentivized
Katie BrownView profile
Human Resources Manager in Human Resources at HBK CPA & Consultants (501-1000 employees employees)

Pros

  • Reporting through BI
  • Payroll
  • EDI File Feeds
  • License/Certification Management
  • Onboarding and Recruiting
  • Automation
  • Open Enrollment
  • 1099 Process and Print Services
  • W2 Process and Print Services
  • Learning Resources
  • Compliance updates

Cons

  • Inability to make changes to deduction plans or business rules after payroll history.
  • More trained ECM/EFM experts.
  • Pre-Built templates in Recruiting Gateway.

Most Important Features

  • BI
  • Print Services
  • EDI

Return on Investment

  • BI
  • Print Services
  • Payroll

Alternatives Considered

iCIMS Talent Cloud, Oracle PeopleSoft HCM, HEFICED Kronos Cloud, Paylocity and Aspera SmartTrack

Other Software Used

Oracle PeopleSoft HCM, HEFICED Kronos Cloud, Aspera SmartTrack

Good for Larger Employers, but Research!

Incentivized
Verified User
Director in Human Resources (1001-5000 employees employees)

Use Cases and Deployment Scope

Prior to the merger with Kronos, UltiPro (now UKG) delivered unrivaled service and superior products but I have noticed now the products are less intuitive and the service is average, at best and what was once a differentiator is now putting them on par with their competitors. We struggled with HR Service Delivery and implementing it to add value to our population, to the point we put it all on hold for over a year. We began resuming the creation of processes using this service more recently but despite having an in-house HCMS manager, the product is more cumbersome than it should be and we required significant assistance from UKG.

Pros

  • Integration
  • Customization

Cons

  • Implementation
  • Ease of use

Most Important Features

  • Manager Self Service
  • Employee Self Service
  • Internal Ownership/Management of Solution

Return on Investment

  • Elimination of certain forms/paperwork

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