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ServiceNow HR Service Delivery

Score9 out of 10

19 Reviews and Ratings

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What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.

Categories & Use Cases

Who Buys & Uses ServiceNow HR Service Delivery

ServiceNow HR Service Delivery Reviews

What users are saying about ServiceNow HR Service Delivery.
View all ServiceNow HR Service Delivery reviews

Great tool to work with IT problem solving

Gustavo AlvesView profile
Técnico de Prevenção a Fraude in Customer Service at FIS (1001-5000 employees employees)

Use Cases and Deployment Scope

ServiceNow HR is used in the organization to solve a big problem, allow us to solve IT problems much more quickly and easily. Opening tickets for troubleshooting just got a lot easier. Of course, this is just one of the most important points. Outside it helps to replace unstructured work patterns in business processes with smarter workflows.

Pros

  • Better support for your customers at a low cost
  • On-demand IT service management;
  • Low configuration requirement for fast execution.
  • Ease of customization;

Cons

  • Loading time can sometimes be a little slow
  • The tool stops working if we do not use it for a long time inside the login, it ends up falling due to inactivity.
  • I believe search filtering can be better

Most Important Features

  • Customer support
  • IT Service Request Management
  • Real-time analytics and reporting

Return on Investment

  • Practicality of solving critical problems quickly and quickly
  • The cost is low and the service is excellent, so the ROI ends up feeling great.
  • It is practical to be able to create reports

ServiceNow HR is a great and practical tool

Incentivized
GUSTAVO DE SOUZA ALVES
Fraud Prevention in Customer Service at Fis (5001-10,000 employees employees)

Use Cases and Deployment Scope

ServiceNow HR was integrated with the aim of streamlining IT problem-solving processes with more practicality. We manage to create a call very quickly when any machine or equipment has a problem. So, the team gets into action quickly.

Pros

  • Open IT tickets in a practical way.
  • Customer service with fast support.
  • Low cost.

Cons

  • The tool is sometimes slow.
  • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
  • Add more languages ​​to the tool.

Most Important Features

  • Fast customer service.
  • Practical real-time analysis and reporting.

Return on Investment

  • Low cost and excellent quality.
  • Practicality in solving important problems that need quick resolution.

Saves your time

Incentivized
Verified User
Consultant in Human Resources (11-50 employees employees)

Use Cases and Deployment Scope

I was using ServiceNow HR Service Delivery as [a] best-practices approach for automating and standardizing HR processes within a legal firm. Through this tool, we were able to provide engaging HR services to employees. It was good because the tool eliminated many of the manual tasks performed by HR representatives, helping us to focus on more important tasks.

Pros

  • Give up the routine transactional tasks
  • Develop employee engagement programs
  • Save time every day

Cons

  • Learning curve
  • Add more languages
  • Improve auto cleanup and defragmentation (overall performance)

Most Important Features

  • Access point for employees to access HR services
  • Eliminates inefficient manual HR workflows and processes
  • Hours saved daily by automating onboarding activities

Return on Investment

  • It frees your time and makes you more productive every day
  • It enables you to rapidly find and eliminate all the unnecessary things
  • It permits you to analyze more robust collections of info