NeoCase vs. PeopleDoc / UKG HR Service Delivery (discontinued)

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.

Incentivized

Very well suited for very large organizations. (Mine has close to 20,000 employees) but many of the functions would not be as necessary for smaller organizations with smaller budgets and far fewer employees to manage.

Incentivized

• Neocase allows for case tracking and metrics reporting.
• Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
• Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.

Incentivized

• PTO requests on mobile app.
• PTO approval on mobile app.
• Easy-to-use org chart.

Incentivized

• There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
• Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers

Incentivized

• Not able to submit someone to Process Hires more than once, so if they get deleted the whole process has to start from the beginning.
• The mobile app is not as efficient or user-friendly as the desktop version.
• Many times I have been kicked out of the application for no reason and have to log in again and with the MFA, it uses up valuable time.
• If you go to the Onboarding Gateway once, when you leave it and then try to get back in, it forces you to log back in or else close that window and click the link again.

Incentivized

JazzHR was much easier to use from a hiring manager standpoint, but we dropped it when we standardized all of our HR processes (including recruiting and hiring) in UltiPro (now UKG HR Service Delivery).

Incentivized

• Transition to Shared Service environment for 32 entities
• Streamlined request management
• User satisfaction

Incentivized

• BI
• Print Services
• Payroll

Incentivized