NeoCase vs. PeopleDoc / UKG HR Service Delivery (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NeoCase
Score 8.0 out of 10
N/A
NeoCase, headquartered in France, offers HR case management, employee self-service system, and employee knowledgebase to enterprises.
$100
per month
PeopleDoc / UKG HR Service Delivery (discontinued)
Score 5.5 out of 10
N/A
PeopleDoc, later UKG HR Service Delivery, was an HR Service Delivery platform used to improve HR agility and ease compliance management. The product is to be discontinued, and will no longer be available for sale.N/A
Pricing
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Editions & Modules
Neocase
$100.00
per month
No answers on this topic
Offerings
Pricing Offerings
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
User Ratings
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Likelihood to Recommend
8.0
(0 ratings)
6.9
(0 ratings)
User Testimonials
NeoCasePeopleDoc / UKG HR Service Delivery (discontinued)
Likelihood to Recommend
Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.
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Very well suited for very large organizations. (Mine has close to 20,000 employees) but many of the functions would not be as necessary for smaller organizations with smaller budgets and far fewer employees to manage.
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Pros
  • Neocase allows for case tracking and metrics reporting.
  • Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
  • Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.
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  • PTO requests on mobile app.
  • PTO approval on mobile app.
  • Easy-to-use org chart.
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Cons
  • There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
  • Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers
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  • Not able to submit someone to Process Hires more than once, so if they get deleted the whole process has to start from the beginning.
  • The mobile app is not as efficient or user-friendly as the desktop version.
  • Many times I have been kicked out of the application for no reason and have to log in again and with the MFA, it uses up valuable time.
  • If you go to the Onboarding Gateway once, when you leave it and then try to get back in, it forces you to log back in or else close that window and click the link again.
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Alternatives Considered
No answers on this topic
JazzHR was much easier to use from a hiring manager standpoint, but we dropped it when we standardized all of our HR processes (including recruiting and hiring) in UltiPro (now UKG HR Service Delivery).
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Return on Investment
  • Transition to Shared Service environment for 32 entities
  • Streamlined request management
  • User satisfaction
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  • BI
  • Print Services
  • Payroll
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ScreenShots