This product assessment is based on a synthesis of 17 recent reviews covering various aspects of Paycom, including its features, usability, and impact on business objectives. Paycom is primarily used for payroll processing and HR management, aiming to consolidate these functions into a single, unified platform. A significant portion of users (11 of 17) utilize Paycom for payroll, encompassing time and attendance, PTO, and tax handling. Paycom's strengths lie in its customer service, reporting capabilities, and the efficiencies gained through its single-database design. Reviewers frequently mention time savings and error reduction as key benefits, with 8 of 17 citing these improvements. Paycom's single database solution is a notable advantage, with 41% of reviewers (7 of 17) highlighting its role in simplifying processes and reducing errors compared to multi-system integrations. Automation features also contribute to workflow improvements, with 5 reviewers specifically mentioning reduced processing times for payroll. Onboarding processes are also improved, according to 4 reviewers. However, Paycom has areas for improvement. A few reviewers (3 of 17) expressed concerns about the reporting and customization options, finding standard reports difficult to navigate and requiring significant manual adjustments. Integration capabilities, particularly with retirement providers and other software, were also mentioned as areas needing enhancement by 3 reviewers. While customer service is generally praised, a small number of reviewers (2 of 17) reported inconsistent service quality and limited hours.

Pros

Unified platform simplifies HR and payroll processes, reducing the need for multiple systems and manual data entry, as highlighted by 41% of reviewers citing the single database advantages.
Automation features streamline workflows, with 5 reviewers noting reduced payroll processing times and 4 reviewers emphasizing time savings through automated tasks and notifications.
Strong customer service, with reviewers appreciating dedicated specialists and personalized support.
Robust reporting capabilities provide customizable datasets for in-depth analysis.
Reduces errors and saves time, with 8 out of 17 reviewers citing these as key benefits.

Cons

Reporting and customization limitations, with 3 of 17 reviewers finding standard reports difficult to navigate and requiring significant manual customization.
Integration challenges, particularly with retirement providers and other software, as noted by 3 reviewers.
Inconsistent customer service quality and limited hours, according to a small subset of reviewers (2 of 17).
Some standard reports require significant manual customization.
Integration capabilities with external platforms need improvement.

What positive or negative impact (i.e. Return on Investment or ROI) has Paycom had on your overall business objectives?

From 17 reviews

Summary

This report analyzes 17 recent reviews to understand Paycom's impact on business objectives. A significant portion of reviewers, 8 out of 17, cite reductions in errors and time savings as a key benefit. These efficiencies are closely linked to the automation capabilities of the platform, mentioned by 5 reviewers, which streamline processes like benefits enrollment and payroll. Improvements in onboarding, noted by 4 reviewers, also contribute to the perceived positive impact on business objectives. Overall, the reviews suggest that Paycom's automation features drive time savings and reduce errors, leading to improvements in onboarding processes.

Top Quotes

Reduced Errors & Time Savings

“Reduced errors as we can make EE changes through PAFs with workflow approvals.”

Automation of Tasks

“Can help simplify and automate processes such as benefits enrollment and payroll, leading to reduced time spent on manual tasks.”

Onboarding Improvements

“New Hires are much quicker. Onbaording a new employee used to take almost 2 weeks from start to finish. Most candidates on average now take about 5 days to complete.”

Besides Paycom, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 17 reviews

Summary

This analysis synthesizes 17 recent reviews to identify software products frequently used alongside Paycom. Reviewers mentioned several other software products, with Microsoft SharePoint, ActivTrak and Smartsheet each being mentioned by 2 reviewers.

Top Quotes

Microsoft SharePoint

“Microsoft SharePoint”

ActivTrak

“ActivTrak”

Smartsheet

“Smartsheet”

Aiming to streamline efficiency, Paycom is designed to leverage full solution automation to save time and avoid roadblocks. How has Paycom’s automated features affected your organization and workflows?

From 17 reviews

Summary

This report analyzes 17 recent reviews to assess how Paycom's automation features impact organizations and workflows. Reviewers highlight that Paycom's automation capabilities contribute to workflow improvements, primarily by saving time and streamlining processes. Specifically, 5 reviewers mention reduced processing times, particularly in payroll. Another 4 reviewers note that the automation features save time by automating redundant tasks and notifications. Finally, 3 reviewers cite improvements to overall workflow as a result of using Paycom.

Top Quotes

Reduced processing time

“For payroll purposes, the ability to pull all time, approved time-off requests, holidays, and expenses has significantly reduced the time needed to process payroll.”

Automation saves time

“We have setup notifications on a lot of processes saving a lot of time.”

Workflow improvements

“Paycom has allowed us to use it from our onboarding team members to our tenured team members.”

With its single database, Paycom aims to reduce errors and inefficiencies associated with multi-system integration for payroll and HR management software. How has Paycom’s single software solution differed from your previous HR and payroll management processes?

From 17 reviews

Summary

This report analyzes 17 recent reviews to assess how Paycom's single database solution has impacted HR and payroll management processes, compared to prior systems with multiple integrations. A key benefit cited by reviewers is the simplification and error reduction stemming from a unified database. Approximately 41% of reviewers (7 of 17) specifically mentioned the advantages of having a single database, which streamlines information flow and reduces the need for multiple data entries. This integration appears to enhance workflow efficiency, with 18% of reviewers (3 of 17) noting improvements in this area. Additionally, 24% of reviewers (4 of 17) reported a reduction in errors and issues, attributing this to Paycom's analytics and the shift of data entry responsibilities to employees.

Top Quotes

Single database benefits

“This allows for easy transition between the different functions.”

Reduced errors and issues

“We are able to use the analytics to search for possible problems before payroll is processed. The few errors we have had are not a result of payroll or HR missing something, it is the result of an employee not entering information quickly enough.”

Improved workflow

“We used to use ADP and it had multiple apps we had to download to do training and recruiting. Now we can do this all using Paycom.”

Describe how you use Paycom in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 17 reviews

Summary

This report synthesizes 17 recent reviews to understand how organizations use Paycom and the business problems it addresses. A majority of reviewers (11 of 17) mention using Paycom for payroll processing, encompassing time and attendance tracking, PTO management, and tax document handling. Seven reviewers indicate that Paycom serves as their Human Resources Information System (HRIS), centralizing functions like onboarding, benefits administration, and census reporting. Reviewers appreciate Paycom's ability to consolidate HR and payroll functions into a single platform, eliminating the need for separate systems and manual tracking.

Related topics

Payroll processing HRIS functions

Top Quotes

Payroll processing

“Payroll, HR, PTO, Expenses, and Benefits.”

HRIS functions

“We mostly use Paycom for payroll, time, and attendance.”

Please provide some detailed examples of areas where Paycom has room for improvement.

From 17 reviews

Summary

This report analyzes 17 recent reviews to identify areas where Paycom users see room for improvement. A few reviewers expressed concerns regarding reporting and customization (3 of 17 reviews). These users found the standard reports require significant manual customization and can be difficult to navigate. Some users also mentioned integration capabilities (3 of 17 reviews), specifically with retirement providers and other software. A minority of reviewers cited issues with customer service (2 of 17 reviews), noting inconsistent service quality and limited hours.

Top Quotes

Reporting and Customization

“Pervasive layout of the standard reports often needs tedious customization.”

Integration and Features

“Integration with retirement providers.”

Customer Service and Support

“Customer service can be hit or miss.”

Please provide some detailed examples of things that Paycom does particularly well.

From 17 reviews

Summary

This report synthesizes 17 recent product reviews to identify areas where Paycom is perceived to perform well. Reviewers most frequently highlight the company's customer service and reporting capabilities, with each being mentioned by 3 reviewers. These positive experiences are complemented by Paycom's payroll and time-keeping features, also noted by 3 reviewers. Customer service is lauded for its personalized approach, with users appreciating dedicated specialists. The reporting tool is recognized for its robust and customizable datasets. Ease of use is also appreciated, with 2 reviewers specifically pointing out the user-friendly interface.

Top Quotes

Customer Service

“Service is great. I like having a dedicated specialist that knows our business needs and how we use the system.”

Reporting

“Advanced Report Writer tool has customizable and robust dataset to work with.”

Payroll/Time Keeping

“Time Cards”

Reviews

578 Reviews

Best Product Ever

Rating: 10 out of 10

Incentivized

April 16, 2026

Use Cases and Deployment Scope

This is test review, don't consider usage

Pros

example #1

Cons

test difference #1

Likelihood to Recommend

test experience

KashyapR Patel

Senior Private Accountant in Customer Service at HGInsights (51-200 employees)

Vetted Review

View profile

Good

Rating: 10 out of 10

Incentivized

April 15, 2026

Use Cases and Deployment Scope

test

Pros

test

Cons

test

Likelihood to Recommend

test

KashyapR Patel

Senior Private Accountant in Customer Service at HGInsights (51-200 employees)

Vetted Review

1 year of experience

View profile

Great Program

Rating: 10 out of 10

Incentivized

June 21, 2025

Use Cases and Deployment Scope

Paycom is out payroll provider. We use it for all aspects of payroll for the company. We use the time clock for employees clocking in and out for hourly employees. We use it for weekly payroll and for reports.

Pros

Time keeping
Reporting
Processing payroll

Cons

Processing payroll could be easier

Likelihood to Recommend

Paycom is easy to use and I would recommend it to anyone a 10

Verified User

Manager in Finance and Accounting (51-200 employees)

Vetted Review

7 years of experience

Paycom Delivers Simplified Payroll and Seamless HR

Rating: 9 out of 10

Incentivized

June 18, 2025

Use Cases and Deployment Scope

We are using the system for Payroll, applicant tracking, expense reimbursement, scheduling and eventually benefits and performance reviews. The has put all the products into one system so we are not using multiple systems to navigate. It makes the process smoother and manageable.

Pros

Payroll/ time keeping
reporting
expense management

Cons

Applicant Tracking
some reporting

Likelihood to Recommend

We love the system. Payroll has been more manageable and puts the ownership on the employee. We've had great response from our employees on the ability to navigate the system.
the applicant tracking system - is not super easy to navigate, there are things that could be simplier to use.

Verified User

Professional in Human Resources (201-500 employees)

Vetted Review

1 year of experience

Paycom Satisfied Customer Review

Rating: 10 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

We use Paycom in our organization for our payroll, background checks, drug screens, mileage and expense reimbursements. It is very easy user friendly and the support staff are amazing. I have never called them that they were not able to assist me with anything I needed. Always helpful and will to help with a smiling face.

Pros

Reports creation/setup and saving for repeated use
Customer service is amazing
automation of payroll start up for each pay period

Cons

Would like to see them offer invoicing services since we are a PEO
corporate visa credit card automation for transactions into Paycom

Likelihood to Recommend

We are a PEO and offer payroll and benefits to smaller organizations. If they offered invoicing it would save us time and money. It would not require a person to manually calculate and create invoices to send out to clients.

Verified User

Executive in Human Resources (201-500 employees)

Vetted Review

3 years of experience

Limited Use - But Love Paycom

Rating: 10 out of 10

Incentivized

June 7, 2025

Use Cases and Deployment Scope

As a church, we use Paycom as a payroll management company. Our church payroll is small, so I simply enter in whether employees are paid via salary or by the number of hours worked in the payroll period. The basic information is already set up, so it's a simple process.

Pros

Answering questions over the phone! They are excellent!
Always sticking with me until my problem is solved.
Always being available. If our representative is unavailable, someone from her team has always been available to help.

Cons

I often wish they were open for calls, during extended hours. This is a part time job, and I often work at night, but certainly understand I'm not in the majority.

Likelihood to Recommend

I truly can not think of anything I've ever been disappointed with. Only working at this job part-time, I often am down to the deadline wire to make our Wire Transfer. Fairly often, our bank says they'll send the wire within 10 minutes, but I get a very polite and gracious email, reminding me they haven't received the wire. I always apologize, but our rep - ... is simply The Best!

Verified User

Administrative Assistant (1-10 employees)

Vetted Review

3 years of experience

Happy with Paycom

Rating: 9 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

We are nearing completion if implementing Paycom as our HR/Payroll provider. We hope to streamline much of the manual work we were doing previously. We are seeing good results so far. This is a big change for our organization, but we are continuing to see our staff buying into the new processes.

Pros

Real time changes to employee information.
Support as we learn the system
BETI is a wonderful tool.
Show Me How tool is an amazing way to help employees.

Cons

Initial training of staff and management. Slow down and clarify things.
Reporting - It is very robust but can be tough to work through to find what is needed.
More clarity when the implementation is beginning. It is important to be sure all of the necessary information is collected quickly and all forms are processed in a timely manner.

Likelihood to Recommend

Paycom is very user friendly and the app has proven to be very popular with our staff. The real time processing of information is proving to be invaluable to us. The support staff have worked very hard to get us up and running, but we have lost 3 key members during the implementation and that has slowed us down a bit.

Verified User

Executive in Finance and Accounting (201-500 employees)

Vetted Review

1 year of experience

Paycom Review.

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Payroll, HR, PTO, Expenses, and Benefits.

Pros

Customer Service.
Ease of Use.
Ability to adapt to the market and make changes/updates.

Cons

Being able to separate some functions by individual company rather than based on the parent company.

Likelihood to Recommend

Calls into Paycom are handled very professionally and promptly. My two contacts within Paycom are fantastic to work with and always ready to assist with anything that is needed.

Missy Warden

Payroll and GL Accountant in Finance and Accounting at G&A managers (51-200 employees)

Vetted Review

2 years of experience

Paycom Review

Rating: 9 out of 10

April 30, 2025

Use Cases and Deployment Scope

Weekly/Biweekly payroll
Annual reviews
Employee Compliance & HR training
Year end tax forms

Pros

Calculates hours
PTO requests
Missed punch requests

Cons

Better app platform
Auto adjustment for pto
Time off reminders

Likelihood to Recommend

Paycom is easy to use with little training. The system functionality works well with our weekly and biweekly staff.
the annual review benchmarking is a great tool to track performance.

Verified User

Director (11-50 employees)

Vetted Review

5 years of experience

Paycom is a huge timesaver

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We moved to Paycom from Ultipro (now UKG). The Ultipro system was not very intuitive and user friendly and there was a lot of manual changes that needed to be made in many areas of the program because the different modules didn't "talk to each other" We moved to Paycom to both save money and also found the program much more user friendly and time saving as information flows through all the different modules and makes data entry much easier as it is very "self driven" meaning it encourages the employee to enter most of their own information.

Pros

The system is very effecient for the most part. From application to hire, the process is very seamless.
Service is great. I like having a dedicated specialist that knows our business needs and how we use the system.
They are constantly making enhancements to improve the technology and are receptive to feedback

Cons

There are a few clunky processes still. (like the inability to edit email addresses in Applicant Tracking)
They are behind on enabling texts and push notifications
I would like to see more capability for the Employee Engagement platform. MyCom looks promising but is still new and needs some work.

Likelihood to Recommend

I think especially for [...]'s, it is as close to the ideal platform as you can get. We are a unique employer as we have staff with multiple jobs, at multiple branches and departments and have struggled with a platform that makes managing that easy. Paycom allows us to drill down specific job access by employee and has really made a lot of our processes easier.

Angie Maas

HR/Payroll Manager in Human Resources at Greater Joliet Area YMCA (501-1000 employees)

Vetted Review

4 years of experience

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