Paycom Reviews and Ratings

Rating: 7.6 out of 10

Score

7.6 out of 10

Community insights

TrustRadius Insights for Paycom are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Exceptional Customer Service: Many users have praised the exceptional customer service provided by the staff including their helpfulness, responsiveness, and ability to create tailored solutions for successful outcomes. The personalized support from dedicated points of contact for setup and issue resolution was also commended.

Efficient Payroll Processing: Users appreciate the system's facilitation of easy payroll processing, employee paycheck approvals, and seamless integration of expenses, and time off requests. They also found the system effective in tracking attendance points, creating personnel action forms, generating useful reports, assisting with onboarding processes, and managing the E-verify process.

User-Friendly Interface: The user-friendly interface of the system has been positively received by reviewers for its ease of use and efficient navigation. It was valued for onboarding new hires and managing schedules with ease. Paycom also proved useful in generating multipurpose HR or financial reports efficiently based on user feedback-driven functionalities within the platform.

Reviews

578 Reviews

Best Product Ever

Rating: 10 out of 10

Incentivized

April 16, 2026

Use Cases and Deployment Scope

This is test review, don't consider usage

Pros

example #1

Cons

test difference #1

Likelihood to Recommend

test experience

KashyapR Patel

Senior Private Accountant in Customer Service at HGInsights (51-200 employees)

Vetted Review

View profile

Good

Rating: 10 out of 10

Incentivized

April 15, 2026

Use Cases and Deployment Scope

test

Pros

test

Cons

test

Likelihood to Recommend

test

KashyapR Patel

Senior Private Accountant in Customer Service at HGInsights (51-200 employees)

Vetted Review

1 year of experience

View profile

Great Program

Rating: 10 out of 10

Incentivized

June 21, 2025

Use Cases and Deployment Scope

Paycom is out payroll provider. We use it for all aspects of payroll for the company. We use the time clock for employees clocking in and out for hourly employees. We use it for weekly payroll and for reports.

Pros

Time keeping
Reporting
Processing payroll

Cons

Processing payroll could be easier

Likelihood to Recommend

Paycom is easy to use and I would recommend it to anyone a 10

Verified User

Manager in Finance and Accounting (51-200 employees)

Vetted Review

7 years of experience

Paycom Delivers Simplified Payroll and Seamless HR

Rating: 9 out of 10

Incentivized

June 18, 2025

Use Cases and Deployment Scope

We are using the system for Payroll, applicant tracking, expense reimbursement, scheduling and eventually benefits and performance reviews. The has put all the products into one system so we are not using multiple systems to navigate. It makes the process smoother and manageable.

Pros

Payroll/ time keeping
reporting
expense management

Cons

Applicant Tracking
some reporting

Likelihood to Recommend

We love the system. Payroll has been more manageable and puts the ownership on the employee. We've had great response from our employees on the ability to navigate the system.

the applicant tracking system - is not super easy to navigate, there are things that could be simplier to use.

Verified User

Professional in Human Resources (201-500 employees)

Vetted Review

1 year of experience

Paycom Satisfied Customer Review

Rating: 10 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

We use Paycom in our organization for our payroll, background checks, drug screens, mileage and expense reimbursements. It is very easy user friendly and the support staff are amazing. I have never called them that they were not able to assist me with anything I needed. Always helpful and will to help with a smiling face.

Pros

Reports creation/setup and saving for repeated use
Customer service is amazing
automation of payroll start up for each pay period

Cons

Would like to see them offer invoicing services since we are a PEO
corporate visa credit card automation for transactions into Paycom

Likelihood to Recommend

We are a PEO and offer payroll and benefits to smaller organizations. If they offered invoicing it would save us time and money. It would not require a person to manually calculate and create invoices to send out to clients.

Verified User

Executive in Human Resources (201-500 employees)

Vetted Review

3 years of experience

Limited Use - But Love Paycom

Rating: 10 out of 10

Incentivized

June 7, 2025

Use Cases and Deployment Scope

As a church, we use Paycom as a payroll management company. Our church payroll is small, so I simply enter in whether employees are paid via salary or by the number of hours worked in the payroll period. The basic information is already set up, so it's a simple process.

Pros

Answering questions over the phone! They are excellent!
Always sticking with me until my problem is solved.
Always being available. If our representative is unavailable, someone from her team has always been available to help.

Cons

I often wish they were open for calls, during extended hours. This is a part time job, and I often work at night, but certainly understand I'm not in the majority.

Likelihood to Recommend

I truly can not think of anything I've ever been disappointed with. Only working at this job part-time, I often am down to the deadline wire to make our Wire Transfer. Fairly often, our bank says they'll send the wire within 10 minutes, but I get a very polite and gracious email, reminding me they haven't received the wire. I always apologize, but our rep - ... is simply The Best!

Verified User

Administrative Assistant (1-10 employees)

Vetted Review

3 years of experience

Happy with Paycom

Rating: 9 out of 10

Incentivized

June 3, 2025

Use Cases and Deployment Scope

We are nearing completion if implementing Paycom as our HR/Payroll provider. We hope to streamline much of the manual work we were doing previously. We are seeing good results so far. This is a big change for our organization, but we are continuing to see our staff buying into the new processes.

Pros

Real time changes to employee information.
Support as we learn the system
BETI is a wonderful tool.
Show Me How tool is an amazing way to help employees.

Cons

Initial training of staff and management. Slow down and clarify things.
Reporting - It is very robust but can be tough to work through to find what is needed.
More clarity when the implementation is beginning. It is important to be sure all of the necessary information is collected quickly and all forms are processed in a timely manner.

Likelihood to Recommend

Paycom is very user friendly and the app has proven to be very popular with our staff. The real time processing of information is proving to be invaluable to us. The support staff have worked very hard to get us up and running, but we have lost 3 key members during the implementation and that has slowed us down a bit.

Verified User

Executive in Finance and Accounting (201-500 employees)

Vetted Review

1 year of experience

Paycom Review.

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Payroll, HR, PTO, Expenses, and Benefits.

Pros

Customer Service.
Ease of Use.
Ability to adapt to the market and make changes/updates.

Cons

Being able to separate some functions by individual company rather than based on the parent company.

Likelihood to Recommend

Calls into Paycom are handled very professionally and promptly. My two contacts within Paycom are fantastic to work with and always ready to assist with anything that is needed.

Missy Warden

Payroll and GL Accountant in Finance and Accounting at G&A managers (51-200 employees)

Vetted Review

2 years of experience

Paycom Review

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Weekly/Biweekly payroll

Annual reviews

Employee Compliance & HR training

Year end tax forms

Pros

Calculates hours
PTO requests
Missed punch requests

Cons

Better app platform
Auto adjustment for pto
Time off reminders

Likelihood to Recommend

Paycom is easy to use with little training. The system functionality works well with our weekly and biweekly staff.

the annual review benchmarking is a great tool to track performance.

Verified User

Director (11-50 employees)

Vetted Review

5 years of experience

Paycom is a huge timesaver

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We moved to Paycom from Ultipro (now UKG). The Ultipro system was not very intuitive and user friendly and there was a lot of manual changes that needed to be made in many areas of the program because the different modules didn't "talk to each other" We moved to Paycom to both save money and also found the program much more user friendly and time saving as information flows through all the different modules and makes data entry much easier as it is very "self driven" meaning it encourages the employee to enter most of their own information.

Pros

The system is very effecient for the most part. From application to hire, the process is very seamless.
Service is great. I like having a dedicated specialist that knows our business needs and how we use the system.
They are constantly making enhancements to improve the technology and are receptive to feedback

Cons

There are a few clunky processes still. (like the inability to edit email addresses in Applicant Tracking)
They are behind on enabling texts and push notifications
I would like to see more capability for the Employee Engagement platform. MyCom looks promising but is still new and needs some work.

Likelihood to Recommend

I think especially for [...]'s, it is as close to the ideal platform as you can get. We are a unique employer as we have staff with multiple jobs, at multiple branches and departments and have struggled with a platform that makes managing that easy. Paycom allows us to drill down specific job access by employee and has really made a lot of our processes easier.

Angie Maas

HR/Payroll Manager in Human Resources at Greater Joliet Area YMCA (501-1000 employees)

Vetted Review

4 years of experience

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