PanTerra Networks

Score6.3 out of 10

98 Reviews and Ratings

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

Categories & Use Cases

Media

Screenshot of some of the advanced collaboration features. Streams is an end-to-end cloud communications, collaborations, and file sharing suite.

Screenshot of the AppDesigner. PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.

Screenshot of analytics and reporting dashboards. These offer access to analytic performance data that is customizable and available for the life of an open account.

Screenshot of some device safeguards. PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.

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Screenshot of some of the advanced collaboration features. Streams is an end-to-end cloud communications, collaborations, and file sharing suite.

High quality audio
High quality audio connection is consistently available, with few or no interruptions.
Category average: 8.7
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.6
User authentication
Administrators can require users to authenticate their identities before joining a meeting.
Category average: 8.9

Mobile app for Android
Android app
Category average: 8.5
Team messaging
Team members can send each other messages.
Category average: 8.6
Business SMS/External Messaging
Unlimited SMS and/or MMS with clients
Category average: 8.3

Connie Jones

Office Coordinator at Central United Methodist Church (1-10 employees employees)

Use Cases and Deployment Scope

We are a church/non profit and we've had the PanTerra Networks System for 3 years. I've been here for 2 years and the system and features have been pretty easy to use. I like the voicemail to email feature. They offer us an affordable service and I think that is the biggest benefit because the monthly cost is very affordable.

Pros

Call Transfers
Voice Recording Quality and Delivery
Easy to Use Automation System/Auto Attendant

Cons

I don't like having to login to download invoices

Return on Investment

Affordable Pricing
Consistent Pricing

Usability

Verified User

Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use 85 phone lines from PanTerra Networks in 8 offices. We started using it a year ago. First of all, in my experience, their onboarding process is extremely slow, and the assigned tech for us was awful. I felt that he ignored our emails and phone calls. Even if he answered, he knows less. The charge starts on the contract day, and the porting takes a couple of weeks to a month. I feel like we have to pay the first month's fee for nothing. The sales guy will give some credit as if we get free months, but since they take so long to transport everything and provision the numbers and extensions, the free months do not mean anything. They give us Yealink phones, but the software integrations are bad, and we can not use the full functions of Yealink phones. Overall, I personally feel that, this company is awful, and we will change the provider as soon as the 3-year contract is over.

Cons

We are not able to use some of Yealink phone functions. change them
We are suppose to be able to answer a phone that is ringing in other desk even if mine is not ringing with Yealink phones, but I was told no.

Return on Investment

Phone voice quality goes bad often(our network is fine)
They provide us equipment(Phones) but they, in my experience, do not want to do troubleshooting. they just give us a link for Yealink support team

Usability

Alternatives Considered

RingCentral Contact Center

Verified User

Administrator in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

PanTerra Networks plays a central role in our organization’s unified communications strategy. We utilize its all-in-one cloud-based platform (voice, file sharing and faxing service) to streamline internal and external collaboration across our teams and clients. PanTerra’s unified approach and exemplary technical support team has significantly improved productivity, and enhanced responsiveness to clients and partners.

Pros

Techincal Support

Cons

needs to make interface simpler
ease of use

Return on Investment

realiability
affordability

Usability

Other Software Used

WebPT

Verified User

Director in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

We use PanTerra Networks for our phone service over the internet. We haven't had any phone issues since implementation.

Pros

answer our questions promptly
accurate billing
provided new phones
uninterrupted service

Cons

i am still learning the features of the phone; I need a short cheat sheet.

Return on Investment

More reliable than prior services
easy-to-access customer service
fast and friendly service provider

Usability

Other Software Used

Medical Office Online

Chris Near

Technology Analyst in Information Technology at Mirrormate (11-50 employees employees)

Use Cases and Deployment Scope

We used PanTerra Networks as our main phone system for handling customer inquiries and internal communication. Overall, we saw nearly no downtime and had great call quality. Our only "problem" was we needed our phone system to integrate with a specific software application to link all of our customer service systems together. We had a great experience with PanTerra Networks.

Pros

Call / System reliability.
Quick resolutions from support.
Plenty of data points for analytics
Ease of updating system (holiday hours, audio messages for auto-attendant, etc.)

Cons

Integration with Gorgias software
Accounting had asked me to mention the way the bills are shown in the invoices can be confusing as to how it is broken out and what each charge is for. She mentioned wishing it was a little more detailed.
Virtual test environment would be nice. When testing if there is an outage or testing updates, it would be cool to either be able to hear what a customer would hear and make sure things are working in the system without interrupting customer service. This is small, but a feature that would be cool to utilize.

Return on Investment

Positive: Data analysis for anticipating volume, and planning for the future.
Positive: Reliable. We didn't have to wonder if our customers were going to be able to get ahold of us. It was always up and running.
Positive: Flexibility. Owners and managers love to pivot at the last second. Streams made it easy to switch phones for new employees, adjust hours for sales and holidays, adjust auto-attendant messages and more. Being able to adjust things quickly was a huge factor for keeping me sane throughout the week.

Alternatives Considered

Net2Phone

Other Software Used

Gorgias, Shopify Plus, Microsoft 365, NetSuite ERP

PanTerra Networks

What is PanTerra Networks?

Categories & Use Cases

Media