PanTerra Networks Reviews & Insights

Score6.4 out of 10

98 Reviews and Ratings

Community insights

TrustRadius Insights for PanTerra Networks are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless Integration: Reviewers have praised the system for its seamless integration and intuitive client setup, making tasks easy to perform. The ease of integrating the system into existing workflows has been highlighted as a key benefit by users.

Reliable Service: Users value the system's reliability, infrequent outages, and accessible support from both sales and customer service teams. This consistent reliability has contributed to a positive user experience and increased overall satisfaction.

Effective Communication Features: The phone system is noted for enhancing communication through features like ring, internal communications, and voicemail to email. These features have proven valuable in facilitating efficient and effective communication within teams.

Reviews

90 Reviews

Streams by PanTerra Networks Lifeline

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We use PanTerra Networks for our day-to-day communication with our clients. We have not integrated PanTerra Networks Streams in to a CRM but I’m sure it would be easy to do so. We take and make calls using PanTerra Networks Streams, text messages, internal chats, and meetings, we use storage space to share official documents, and every user has their own storage. Works perfectly on cellphone, computer app and on web as well.

Pros

Groups
Reporting
Individual user management

Cons

Working on Theme/UI could give the users a better feel. To me it’s okay, but frequent users are looking for more appealing UI
The mute button glitch came back in the new update for iOS

Likelihood to Recommend

Well tbh, people around me, ask me that why don’t I use Ring Central, 8x8 or Open Phone. To them my answer is that PanTerra Networks is affordable, Reliable and Robust like us. It’s more customizable than any of the mentioned providers. And I have never had complaints mostly from my team

Zeeshan Ahmed

CEO at Robust LLC (1-10 employees)

Vetted Review

Reseller

2 years of experience

View profile

5-Year PanTerra Networks Streams Review

Rating: 9 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We use the PanTerra Networks Streams platform as an outbound/inbound PBX for third-party debt collections. We have an inbound IVR set up that directs callers to different areas of the business. Each of these groups has different call routing rules set up; for example, some staff receive inbounds in round-robin fashion. We also use the internal messaging system extensively since many staff members have worked remote since 2020.

Pros

Call Routing - routing is airtight and there are many options to choose from, including the ability to "waterfall" inbounds
Price - we signed on in 2020 and got a good deal for an internal messaging platform, IVR, phone system with extensions, hunt groups, and unlimited inbound/outbound calling.
Reporting - KPIs are really important to our company, and we have never had to ask PanTerra Networks for custom reporting. All the data exists in the Report Manager that we could want for robust analysis.
Security - the platform boasts HIPAA/PCI/etc compliance, which is necessary in our industry. They also have excellent role-based access controls; we are able to give access to certain admin functions only to administrators

Cons

Video Meetings - PanTerra Networks Streams has a "Connect" section of the platform that was difficult to use so we went with another option (Zoom/Teams). We have not attempted to use it since 2020, however.
Phone Number Management - as a collection company, we have many phone numbers and rotate them regularly. Streamlined systems for provisioning phone numbers, applying them to specific routes, etc, exist, and PanTerra Networks Streams is not one of them. They also do not offer number management outsourcing like other companies in the space.
Recording Management - we record all of our calls, and there are some management features (automatic download, FTP, metadata exfiltration) that does not exist and would be useful for handling recordings at scale.

Likelihood to Recommend

One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Great teaming app

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We are a pediatric speech clinic and we use PanTerra Networks for our phone service, team chats and text messages with families.

Pros

Team Chats
Text messages
Missed call display

Cons

Would like to see a feature that automatically texts a missed call.
Would like the ability to tag a person in a main line thread so you don't have to forward through email.
Would like the ability to link a google page to leave a review.

Likelihood to Recommend

We absolutely love the texting feature and the fact it comes with an app. This way each of our therapists can contact families with a direct line without using their personal cell phone.

Laura Yoder

Office Manager in Professional Services at Pediatric Interactions (1-10 employees)

Vetted Review

3 years of experience

Need a reliable and easy to use phone system with great data points PanTerra Networks is right for you.

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We used PanTerra Networks as our main phone system for handling customer inquiries and internal communication. Overall, we saw nearly no downtime and had great call quality. Our only "problem" was we needed our phone system to integrate with a specific software application to link all of our customer service systems together. We had a great experience with PanTerra Networks.

Pros

Call / System reliability.
Quick resolutions from support.
Plenty of data points for analytics
Ease of updating system (holiday hours, audio messages for auto-attendant, etc.)

Cons

Integration with Gorgias software
Accounting had asked me to mention the way the bills are shown in the invoices can be confusing as to how it is broken out and what each charge is for. She mentioned wishing it was a little more detailed.
Virtual test environment would be nice. When testing if there is an outage or testing updates, it would be cool to either be able to hear what a customer would hear and make sure things are working in the system without interrupting customer service. This is small, but a feature that would be cool to utilize.

Likelihood to Recommend

If someone wants a VOIP system that is reliable and easy to use, PanTerra Networks is the answer. Anytime we had issues, support promptly got back to us and either resolved the issue for us or pointed us in the right direction if it was something we preferred to resolve ourselves. Both desk and softphone options worked great for us depending on our needs. The stats were easy to isolate and export for analysis and the admin was easy to navigate to make updates as needed. Anyone who signs up for PanTerra Networks should rest easy knowing their phone system is going to be reliable and easy to use.

Chris Near

Technology Analyst in Information Technology at Mirrormate (11-50 employees)

Vetted Review

3 years of experience

Good product that could be better

Rating: 5 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We use the Streams phone systems. The primary use is web and app, to either answer phone calls through the streams app/phone’s built in ringing (ie it rings without having to open the app). The other use is to change the phone from regular ringing to weekend plans.

Pros

Streams app rings through well on the phone without opening the app
You can access many settings from the app
The customer service has been very helpful

Cons

In my opinion, it takes a lot of cumbersome steps in order to transfer calls (ie leave early for the day)
It would be very nice if you could not show streams calls/missed/ignored calls on the call history screen of a phone. It makes it hard to see “real” calls missed.
Customer service is helpful, but I think if the website was more user friendly you wouldn’t have to call for easy things (adding a phone user etc)
I think the process to save simple settings or changes is very convoluted

Likelihood to Recommend

We have not used the personal/online fax any if at all so I could not speak to that. We only use it to forward calls, or to answer calls from the app. I think that if the website was more user friendly I would be more apt to recommend the product.

In my experience, it takes several steps to forward calls when it could be its own button or saved setting.

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

4 years of experience

You will get to know their CS team VERY well

Rating: 3 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

We use PanTerra Networks for all our office phone needs. Given that after the pandemic most of the employees are remote so we lighted the amount of lines we have in the office to just 6 per office. We still use them for our soft phone and voice mail system. We did use then also to open our doors but I believe thats not the case now.

Pros

Voice mail transfers
Calling
Voice mails
Customer Service

Cons

I think your entire dashboard is extremely hard to understand and use, which is why I heavily rely on your CS. Its hard for anyone to do anything themselves.
The voicemails are not transcribed and thats not disability friendly AT ALL!!

Likelihood to Recommend

Ya'll have great CS, as mentioned. Anytime I need to do anything you guys take care of it for me. However, there lies the issue. I find PanTerra Networks not to be an autonomous platform. One simply cannot just login and do what they need to, because it's SO complicated. You have to call your CS team anytime I want to make a small change. Luckily I create "how to's" for myself, but your customers shouldn't have to do this. The dashboard should be user friendly.

Verified User

Administrator in Human Resources (11-50 employees)

Vetted Review

4 years of experience

Pleased with service reliability

Rating: 9 out of 10

Incentivized

April 22, 2025

Use Cases and Deployment Scope

We only use the basic telephone functions for customer service and sales. For the most part the service works well. We rarely have connection issues. Once in a while we have latency problems where the sound will drop and we have to repeat things. Our only real issue is with the software. Removing old and unneeded voicemail is difficult. Setting special messages is also difficult. You have to post a message, but it replaces the standard message. I wish it could be set up to set a special message for a specific date and time and then have it expire and return to the standard daily message. Makes for another thing to remember having to switch it back all of the time.

Pros

Decent reliable service for a good price
Not a lot of harassing sales messages
Converted over our existing phones
Alerts for system issues and maintenance

Cons

Software needs additions
Some things in the software are simple, but others are overly complex
Tech jargon gets nowhere with me. Just makes it more difficult for us simple minded folk to work through the software.

Likelihood to Recommend

We've used several services over the last 10 years. Ooma had reliability issues. Can't have that in a customer service and sales business. Their software was terrible and wouldn't handle many basic functions. TPX had overly complex software that some of the support people couldn't navigate. Terrible customer service in some areas. We cancelled their service through our rep and the guy didn't turn in the cancellation for months. We had to get our card company involved and then there were threats of lawsuits and a bunch of other garbage. Was so glad to be away from them. PanTerra software solved some of the issues we experienced with the others, but still has issues. Their price is mostly good and we manage along well. As mentioned previously there are areas that can be improved.

Verified User

Administrator in Customer Service (1-10 employees)

Vetted Review

5 years of experience

Solid Experience with PanTerra platform and team

Rating: 7 out of 10

Incentivized

April 19, 2025

Use Cases and Deployment Scope

We use PanTerra Networks for all of our pharmacy and fulfillment center phones. Using hunt groups to route calls to a large group of people is especially helpful. There is adequate reporting and the ease of use has been helpful with adoption from our pharmacy and warehouse team members. Overall good experience and low maintenance.

Pros

Ease of use
Reporting of interactions
Simple user interface

Cons

Technology to update IVRs
auto-attendant features enhancements
logging into the admin portion from user interface

Likelihood to Recommend

Best suited for a simple solution that is easy to install. On-premise is best for some teams such as our pharmacy team. Would be much less useful for large call center teams. The ability to do simple tasks, disposition interactions, and draw more information on the reporting of the calls is lacking.

Ryan Norton

Sr. Director; Care Center in Customer Service at LifeMD (201-500 employees)

Vetted Review

2 years of experience

PanTerra Networks Streams

Rating: 10 out of 10

Incentivized

April 18, 2025

Use Cases and Deployment Scope

We are using PanTerra Streams as our primary voice service. We migrated to Streams from our previous service in order to provide a robust call management system for all of our users as well as to implement call center capabilities for our small call center and our remote locations.

Pros

Call quality
Call routing
Reporting and metrics
Call center management

Cons

User and group administration

Likelihood to Recommend

The Streams product is full featured and fully capable to handle small and large call volumes.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Great product and amazing customer service

Rating: 9 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

We use it for business phone, text, and faxes. It supports the hybrid nature of our work where many folks do not touch an office regularly. Love we are able to receive faxes through Streams for the orgs stuck in the 90's that insist on faxing things, and ability to text and receive calls and voicemails through the app are awesome.

Pros

Providing one simple admin space to manage all phone numbers within the org
great customer service. easy phone call support access and quick responses to email questions
flexibility to have numbers paid for on month-to-month basis which allows us cost efficiency as our workforce #s fluctuate.

Cons

The online platform for admins is a bit clunky and could be more user friendly.
notification settings from the app don't provide for pop-ups in the notifications bar of phones, so get the audio notification, but no pop-up to explain what that is.
an auto-text response option would be great to be able to set as an "away-message" for when the employee's DND is set.

Likelihood to Recommend

Really well suited for hybrid and remote workplaces and the digital working world!

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

5 years of experience

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5-Year PanTerra Networks Streams Review

Rating: 9 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

Pros

Call Routing - routing is airtight and there are many options to choose from, including the ability to "waterfall" inbounds
Price - we signed on in 2020 and got a good deal for an internal messaging platform, IVR, phone system with extensions, hunt groups, and unlimited inbound/outbound calling.
Reporting - KPIs are really important to our company, and we have never had to ask PanTerra Networks for custom reporting. All the data exists in the Report Manager that we could want for robust analysis.
Security - the platform boasts HIPAA/PCI/etc compliance, which is necessary in our industry. They also have excellent role-based access controls; we are able to give access to certain admin functions only to administrators

Cons

Video Meetings - PanTerra Networks Streams has a "Connect" section of the platform that was difficult to use so we went with another option (Zoom/Teams). We have not attempted to use it since 2020, however.
Phone Number Management - as a collection company, we have many phone numbers and rotate them regularly. Streamlined systems for provisioning phone numbers, applying them to specific routes, etc, exist, and PanTerra Networks Streams is not one of them. They also do not offer number management outsourcing like other companies in the space.
Recording Management - we record all of our calls, and there are some management features (automatic download, FTP, metadata exfiltration) that does not exist and would be useful for handling recordings at scale.

Likelihood to Recommend

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

5 years of experience