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PagerDuty

Score8.7 out of 10

254 Reviews and Ratings

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What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

Categories & Use Cases

Media

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])
Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.
Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

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Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])

Reviews

What users are saying about PagerDuty.
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PagerDuty Automation

Incentivized
Verified User
Team Lead in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

Incident Manager. We are monitoring our Edge connector node logs that are sent to Elastic. If there are any alerts based on our rules that triggers the PagerDuty incident. Then PagerDuty will create the Jira Ticket and send an alert in Slack with detailed instructions and the Jira ticket link with Elastic Cloud log with filters.

Pros

  • Alerting
  • Runbook Automation
  • Slack bot to simplify collaboration

Cons

  • Reporting
  • Pricing
  • Postmortem Workflow

Most Important Features

  • Incident Management
  • Runbook Execution
  • Alerting

Return on Investment

  • Reliability - Positive
  • Incident management - Positive
  • Pricing - Negative

Alternatives Considered

Splunk On-Call

Other Software Used

GitLab, Amazon Elastic Kubernetes Service (EKS), Checkmk

PagerDuty

Incentivized
Verified User
Team Lead in Information Technology (5001-10,000 employees employees)

Use Cases and Deployment Scope

PagerDuty allows my organization to manage alerts and notifications to develops and support squads in a flexible and dynamic fashion. Each team needs their own alerting structure with different priorities and response times. PagerDuty allows us to achieve this with its flexible solution for alerts. Our organization support a number of different software solutions with different alerting tools and monitoring needs. PagerDuty allows us to manage notifications from all of them with a single tool

Pros

  • Integrate with different alerting Tools
  • Allow flexible reporting tools
  • Dynamic scheduling

Cons

  • Simplicity of configuration
  • Ease of use

Most Important Features

  • how dynamic it is
  • flexibility
  • reliability

Return on Investment

  • improved alerting
  • tracking of alerts

Essential Great and Solid.

Incentivized
Verified User
Engineer in Engineering (51-200 employees employees)

Use Cases and Deployment Scope

PagerDuty is used to keep us notified about any incident that can occur in the infrastructure. We have different teams across the world in different timezones and PagerDuty helps to arrange the OnCall rotations easily. With different types of notifications (calls, SMSs, emails, push notifications) we never miss what's happening with our cloud resources.

Pros

  • Different types of notifications
  • Integration with monitoring tools
  • Ease to set up oncall rotations.
  • Intuitive user interface.

Cons

  • Actually none. It is a great product.
  • We haven't found anything so far that it needs to improve.
  • There is nothing that we are missing.
  • PagerDuty has all we need in terms of what it is designed for.

Most Important Features

  • Nagios and Icinga integration
  • CloudWatch integration
  • Slack integration

Return on Investment

  • It has a positive impact as using PagerDuty we get notified as soon as possible and we can jump in and troubleshoot quickly any incident. This helps us to reduce downtimes and comply with our SLAs.

Other Software Used

Grafana Loki, Nagios Core, Icinga

Good Oncall partner- PagerDuty

Incentivized
Shivanand Labbi
Senior software engineer in Information Technology at Manhattan (501-1000 employees employees)

Use Cases and Deployment Scope

We are using PagerDuty as our primary application in monitoring task which we integrated with nagios whenever any alerts triggered we get an pager call message and email via PagerDuty application, We totally dependent on this application for alerting for all our critical applications.

This product is best suited for the alerts monitoring purpose based on oncall schedule.

Pros

  • Send an email/call/message whenever it gets an alerts to respective recipients without fail
  • It has proper oncall schedule and management is very easy.
  • PagerDuty allows us to multiple third party apps like nagios and Jeera very well.
  • Auto-recovery of alert feature is a good add-on.

Cons

  • PagerDuty is expensive as compared to its competitors in the market and Its integration lacks some features like easy set up
  • It has a way to improve its configurations so that a user with zero technical knowledge can understand it
  • Auto-recovery of alert feature sometime fails and it needs some improvements.

Most Important Features

  • Auto recovery of alerts
  • Oncall scheduling
  • Service direcoty -It helps lot during RCAs

Return on Investment

  • It has given positive impact by alerting us on time for all the alerts we get during monitoring without fail.
  • Auto recovery feature takes some more time then expected.
  • It has very well escalation matrix for alerting system which helps a lot.

Other Software Used

Nagios XI, Jira Software, Jenkins, Docker, Salesforce CMS

PagerDuty

Incentivized
Korena Popp
Nurse Practitioner at Bicycle Health (51-200 employees employees)

Use Cases and Deployment Scope

At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their concerns. We may need to call the patient to discuss symptoms and/or side effects of medications. We are also called to send in prescriptions for patients when the primary provider is out of the office.

Pros

  • Notify me. I get a text, call and email.
  • Communication. It's clear what I am being called for.
  • I like how I can let the staff know when I have acknowledged the call and when I have resolved the problem.

Cons

  • When I open PagerDuty the page does look a little cluttered or busy.
  • It would be nice to go to the page with clear and straightforward instructions on what I must address.
  • Ability to change the color background.
  • Add a timer and alarms for tasks that need completed.

Most Important Features

  • Notifying the provider in different ways.
  • The app that is available on the phone that can use internet to be paged.
  • The way we can communicate and make notes on the progress of the call.

Return on Investment

  • If patients can talk to an on-call provider, it may save them from having to go to the ER.
  • Patients can get prescriptions after hours. The medication we prescribed saves lives.
  • Patients are more likely to stay enrolled in our program if they access care after hours.

Alternatives Considered

RingCentral Contact Center

Other Software Used

Oracle API Platform Cloud, athenaTelehealth, Looker

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