OpsGenie vs. PagerDuty

OpsGenie

50 Reviews and Ratings

PagerDuty

254 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
OpsGenie	Score7.8 out of 10	N/A	OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.	$0 up to 5 users
PagerDuty	Score8.6 out of 10	N/A	PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.	$25 per month per user

Pricing

OpsGenie

PagerDuty

Free: $0.00
up to 5 users
Essentials: $9.00
per user/per month
Standard: $19.00
per user/per month
Enterprise: $29.00
per user/per month

Professional: $25
per month per user
Business: $49
per month per user
Enterprise: Contact Sales

Pricing Offerings
OpsGenie	PagerDuty
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

—

Discount available for annual pricing.

Community Pulse
Key User Insights
	OpsGenie	PagerDuty
Considered Both Products	Atlassian Alex Richards Chief Information Officer & Co-Founder in Information Technology at EvaluAgent® (Internet, 11-50 employees) Chose OpsGenie We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an … Incentivized Helpful? Verified User Chose OpsGenie Much more pricing friendly than PagerDuty but I haven't done the comparison in years so not sure how pricing/features stack up nowadays. Been very happy with OpsGenie. Incentivized Helpful? Matthew White Cloud Security Architect/SQL Server DBA in Information Technology at BLUE MOTOR FINANCE LIMITED (Financial Services, 201-500 employees) Chose OpsGenie We felt that OpsGenie was more intuitive and worked well for our existing toolset and workflow as a business. Incentivized Helpful? Ashutosh Rawale Technical Support Engineer in Engineering at Cybage Software Private Limited Kalyaninagar,Pune (Information Technology & Services, 10,001+ employees) Chose OpsGenie The UI is user friendly of opsgenie easy to use even for non technical people Incentivized Helpful? Bharath Nadar Cloud Devops in Information Technology at CDK Global (Computer Software, 501-1000 employees) Chose OpsGenie Simple GUI and customisation is much easier in OpsGenie. Mobile app is much better. Incentivized Helpful? Verified User Chose OpsGenie OPsGenie was already chosen when i joined the company so I don't have an answer to this question but surely they must have evaluated PagerDuty. Incentivized Helpful? Joe Cairns Lead Database Administrator in Information Technology at Fraedom (Information Technology and Services, 201-500 employees) Chose OpsGenie Have done a POC with PagerDuty in the past when evaluating OpsGenie and just liked the clean look and feel of OpsGenie better along with their already extensive list of integrations. The integrations was probably the key deciding factor in us not going with PagerDuty at the time. Incentivized Helpful?	PagerDuty Verified User Chose PagerDuty PD is a set-it-and-forget-it solution. The application is reliable, has many features, and will drag a tech out of the deepest sleep so to put out a fire. OpsGenie is clunky at best. It can work, but the paging is unreliable, the schedule is a nightmare, and the integrations … Incentivized Helpful? Dan Soble VP Engineering in Engineering at Veeva Systems (Information Technology & Services, 5001-10,000 employees) Chose PagerDuty Very comparable functionality between OpsGenie and PagerDuty. Incentivized Helpful? Verified User Chose PagerDuty My last experience with OpsGenie was the pre-Atlassian acquisition. At the time there was no SLA, which was an immediate showstopper. We had missed alerts as well with OpsGenie, so we switched to PD. I'd have to think with Atlassian owning OG now, that if we had a bake-off … Incentivized Helpful? Hakim Rouatb IT architect in Information Technology at Pernod Ricard (Food & Beverages, 10,001+ employees) Chose PagerDuty There is too little of a difference between OpsGenie and PagerDuty. Both tools are really great and do the job they promise very well. If I had to choose, I'd go with PagerDuty. This is not because of any features or because it's better. It is because I've been using it for the … Incentivized Helpful? Verified User Chose PagerDuty PagerDuty has better integrations than OpsGenie. One integration that PagerDuty supports that OpsGenie does not is integration into Microsoft Flow. This allows us further opportunity to automate the routing of certain incidents. Other than that, we did not consider any … Incentivized Helpful? Brendon Wilder Lead Software Engineer in Information Technology at Cimpress (Printing, 1001-5000 employees) Chose PagerDuty When compared to VictorOps and OpsGenie, PagerDuty is clearly the best of the breed. It provides a more polished UI, more integrations, and more features than the others, but it's priced at a premium. Smaller teams will probably get more value out of another alternative that … Incentivized Helpful? Verified User Chose PagerDuty We looked at OpsGenie. At the time of the selection, PagerDuty seemed the more robust solution. Incentivized Helpful? Verified User Chose PagerDuty OpsGenie provides a much better cost model for our company, we can now add all the users we need and we are extremely happy with it. Also, their support is very responsive and migrating was pretty easy. Their bi-directional Nagios integration is also very useful. Incentivized Helpful? Verified User Chose PagerDuty I did an evaluation of OpsGenie and found PagerDuty to be more intuitive and at the time PagerDuty had more integrations. I also really believe in PagerDuty's ability to keep an extremely high uptime for their application. Over the last 5 years very few issues and 0 lengthy … Incentivized Helpful? Verified User Chose PagerDuty Based on price and need, PagerDuty was the best option Incentivized Helpful? Verified User Chose PagerDuty most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty Incentivized Helpful? Ahmed Arslan Systems Engineer in Engineering at Upwork (Staffing & Recruiting, 1001-5000 employees) Chose PagerDuty Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management. Incentivized Helpful? Verified User Chose PagerDuty I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier … Incentivized Helpful? Verified User Chose PagerDuty After evaluation of the other two products on the market, we opted for PagerDuty, for its reliability, flexibility, and functionality. Incentivized Helpful? Verified User Chose PagerDuty While more costly than the competitors, PagerDuty has more functionality and is the better tool. There are more integrations, the UI is cleaner, and there are more features and options. Incentivized Helpful? Verified User Chose PagerDuty Both the above products (although they could do more, such as alert filtering), were too bulky and cumbersome. Building simple alerts and integrations were time-consuming and more hassle then they should have been. Escalation policies were also difficult and cumbersome to set … Incentivized Helpful? Verified User Chose PagerDuty While both products showed promise, ultimately PagerDuty had a proven track record that spoke to us. Incentivized Helpful? Verified User Chose PagerDuty Through our evaluation, we selected PagerDuty, mainly because of its user interface and the ability for support managers to configure it without additional support. Incentivized Helpful? Verified User Chose PagerDuty The feature set is better. Incentivized Helpful? Brian E Jones Agile Process Engineer , ScrumMaster, Product Owner in Information Technology at Virginia Tech (Information Technology & Services, 51-200 employees) Chose PagerDuty Very similar in features, but we kept PagerDuty, mostly for the integration capability with almost any system, and the cost of up-fitting didn't make sense. Try googling around and you will quickly find that no one on the market has as many capabilities when it comes to … Incentivized Helpful? Verified User Chose PagerDuty PagerDuty is a powerful incident tracking and alert management system. Its strengths are full functional web-based design, mobile accessible and configurable for a large scale user group. PagerDuty has features for email alerting and customized on call support schedule. The … Incentivized Helpful?
	Would buy again
	100% Would buy again 13 Answers	98% Would buy again 128 Answers
	Delivers good value for the price
	100% Delivers good value for the price 12 Answers	98% Delivers good value for the price 105 Answers
	Happy with the feature set
	100% Happy with the feature set 13 Answers	95% Happy with the feature set 123 Answers
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 7 Answers	99% Lived up to sales and marketing promises 75 Answers
	Implementation went as expected
100% Implementation went as expected 11 Answers	97% Implementation went as expected 90 Answers

TrustRadius Insights
	OpsGenie	PagerDuty
Highlights	Research Team Insight Published July 6, 2020 OpsGenie and PagerDuty are both IT incident management tools. They also offer on-call schedule and rotation management capabilities. OpsGenie has been acquired by Atlassian to join its IT portfolio, while PagerDuty is a standalone solution. OpsGenie is an Atlassian IT monitoring and incident response platform, which emphasizes its integrations with the rest of organizations’ tech stacks and the platform’s relatively lower price point. In contrast, PagerDuty’s incident resolution service specializes in alert management and quality customer support for larger organizations and enterprises. Features OpsGenie and PagerDuty both offer strong capabilities tailored to their respective user bases. OpsGenie excels as an integrated tool within businesses’ broader IT ecosystems. Reviewers highlight OpsGenie’s native integrations with 3rd party systems. These integrations also facilitate coordination and communications across different teams for more streamlined IT incident escalation and resolution. On the other hand, PagerDuty stands out for its alert management and aggregation at scale. It features very flexible and adaptable escalation rules to meet each business’s unique needs. Reviewers also highlight PagerDuty’s alert management and aggregation when wrangling a wide array of alerts across the enterprise. Limitations OpsGenie and PagerDuty also have various limitations worth keeping in mind. OpsGenie has been criticized for its user interface, which some reviewers say is not accessible for some users. In particular, alert administration can be difficult to conduct, such as routing alerts to specific individuals. If alert routing isn’t carefully managed, they can be sent to the wrong personnel, resulting in missed alerts. In contrast, PagerDuty’s mobile application has been consistently criticized by reviewers. It lacks functionality found in the desktop version, and is not viable as an alternate administrative portal. There are also some 3rd party tools with limited or insufficient integrations. Pricing OpsGenie offers 4 packages: The free version provides basic alerting and on-call management for up to 5 users. The Essential plan, at $9/user/month, provides additional incident management and alerting, as well as various Jira integrations. The Standard plan, at $19/user/month, offers unlimited alerting and incident management, including more customization and integrations. The Enterprise plan, at $29/user/month, provides the full incident management platform and additional reporting capabilities. PagerDuty offers 5 different plans, each tier adding functionalities on the lower-tier plan: The Free plan provides on-call scheduling, unlimited API calls, and always-up service for up to 5 users. The Starter plan, at $10/user/month for up to 6 users, ads unlimited domestic text notifications and escalation policies, as well as 1 year data access and email/chat support. The Team plan, at $29/user/month, adds unlimited global phone/text notifications, more integrates, response orchestration, and a status dashboard. The Business plan, at $39/user/month, adds SSO and advanced permissions, advanced integrations, unlimited data access, and phone support. The Digital Operations plan, priced by quote from the vendor, provides a suite of add-on products, more automation, event management, analytics, and a visibility console.

User Ratings
	OpsGenie	PagerDuty
Likelihood to Recommend	8.7 (21 ratings)	9.2 (141 ratings)
Likelihood to Renew	- (0 ratings)	8.8 (6 ratings)
Usability	8.5 (2 ratings)	7.3 (4 ratings)
Support Rating	10.0 (1 ratings)	9.0 (85 ratings)
Implementation Rating	- (0 ratings)	8.2 (2 ratings)

User Testimonials
	OpsGenie	PagerDuty
Likelihood to Recommend	Atlassian Incident response is well suited to OpsGenie, and this is where it really shines—whether it's an outage, a security incident, or similar. My experience is mostly with security, and it offers a great audit trail. It minimises the need to cut and paste from different platforms when creating reports and ensures that what was said and what was done (along with any evidence) is persisted and reflected in the incident detail. Incentivized Matthew White Cloud Security Architect/SQL Server DBA Read full review	PagerDuty I think PagerDuty works great for medical practices. I have used other platforms through other companies, and PagerDuty is by far the best platform. It is because of the different features it has to communicate to other staff members how the call is being handled. It is easy to learn how to use. Incentivized Korena Popp Nurse Practitioner Read full review
Pros	Atlassian Notifying through all the possible way like sms,mail and call. Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not. Notify the alerts to engineer as well as you can also add the description about alerts related what is it. Here you can schedule for on-call engineers Incentivized Ashutosh Rawale Technical Support Engineer Read full review	PagerDuty Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user. The calendar view provides valuable information regarding who is on call by the team and their full contact information. The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users. Incentivized David Melin Systems Architect Read full review
Cons	Atlassian No answers on this topic	PagerDuty When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't. Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close. Make schedule changes more intuitive. One button to acknowledge and close an alert. Incentivized Rob Sutherlin Sr. Network Engineer Read full review
Likelihood to Renew	Atlassian No answers on this topic	PagerDuty They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point. Incentivized William Guertin CloudOps Manager Infrastructure Read full review
Usability	Atlassian No answers on this topic	PagerDuty No answers on this topic
Support Rating	Atlassian No answers on this topic	PagerDuty No answers on this topic
Implementation Rating	Atlassian No answers on this topic	PagerDuty No answers on this topic
Alternatives Considered	Atlassian We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan Incentivized Alex Richards Chief Information Officer & Co-Founder Read full review	PagerDuty No answers on this topic
Return on Investment	Atlassian No answers on this topic	PagerDuty Allow our service to be available 24/7 with minimal downtime, improving customer experience Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings Incentivized Rita Lo Analytics Lead Read full review
ScreenShots		PagerDuty Screenshots