PagerDuty Reviews & Insights

Score8.6 out of 10

254 Reviews and Ratings

Community insights

TrustRadius Insights for PagerDuty are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.

Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.

Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.

PagerDuty Reviews

49 Reviews

Engineering

Essential Great and Solid.

Rating: 10 out of 10

Incentivized

April 19, 2025

Use Cases and Deployment Scope

PagerDuty is used to keep us notified about any incident that can occur in the infrastructure. We have different teams across the world in different timezones and PagerDuty helps to arrange the OnCall rotations easily. With different types of notifications (calls, SMSs, emails, push notifications) we never miss what's happening with our cloud resources.

Pros

Different types of notifications
Integration with monitoring tools
Ease to set up oncall rotations.
Intuitive user interface.

Cons

Actually none. It is a great product.
We haven't found anything so far that it needs to improve.
There is nothing that we are missing.
PagerDuty has all we need in terms of what it is designed for.

Likelihood to Recommend

PagerDuty is well suited to:
- Integrate tools like Nagios and Icinga - We monitor disk, memory, CPU, and other metrics on our EC2 instances and whenever any of those cross an specific threshold we are alerted through PagerDuty and we can quickly jump in an troubleshoot the issue.
- Integrate with AWS CloudWatch - Use case: We monitor db connections, CPU usage, Storage usage for the Aurora Clusters we run with CloudWatch and we set up SNS topics and subscriptions to send the notifications to the PagerDuty Integration URL they provide.
- Integration with Slack to receive immediate notifications.

Verified User

Engineer in Engineering (E-Learning company, 51-200 employees)

Vetted Review

4 years of experience

PagerDuty keeps us informed

Rating: 10 out of 10

Incentivized

June 11, 2024

Use Cases and Deployment Scope

We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is allowed to be notified in the medium of their choice - be it, text message, email, phone call or in app push notification (or any combination of those). It is also very useful to create post mortem reports for posterity right in the PagerDuty interface.

Pros

The PagerDuty iOS app is fantastic.
The multiple alerting options are great.
The ability to assign an incident to another team is seamless.
The interface for overriding schedules is very easy to use.

Cons

PagerDuty could directly integrate better with some of the other providers we use.

Likelihood to Recommend

PagerDuty is well suited for teams that need to have 24/7 monitoring of multiple web site properties up time.

It is also well suited for geographically distributed teams.

Verified User

Manager in Engineering (Non-profit Organization Management company, 501-1000 employees)

Vetted Review

10 years of experience

PagerDuty is the right fit for our needs

Rating: 9 out of 10

Incentivized

February 12, 2024

Use Cases and Deployment Scope

This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. This allows us to route the correct support in real-time based on the urgency.

Pros

Real-time notification
Messaging the appropriate resource
Reporting needed for leadership based on usage

Cons

Routing complexity

Likelihood to Recommend

PagerDuty allows for our required routing at a fair cost based on our needs.

Verified User

Executive in Engineering (Pharmaceuticals company, 51-200 employees)

Vetted Review

3 years of experience

Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer

Rating: 10 out of 10

Incentivized

February 6, 2024

Use Cases and Deployment Scope

PagerDuty is a key monitoring and alerting component that we use org wide for Engineering Teams. The specific business problems that we address by using PagerDuty are
1. Org Wide alerting for critical components like error handling, out-of-memory detections etc
2. Infra based alerts to identify areas where load is a lot, for example if there are excessive arguments on an sidekiq queue
3. Low priority alerting of components as well

Pros

Alerting when Infra load becomes a lot eg, Sidekiq Arguments exceeding, Chewy Imports error
Manually Setup triggers for excessively running jobs
Error Based Handling based on team for appropriate routing and paging
Setup of teams, schedules, escalation policies with clear paths of instructions

Cons

More capabilities in the Mobile App
Search capabilities on incidents based on team and user-defined properties

Likelihood to Recommend

I would highly recommend using PagerDuty because it is extremely useful in priority based alerting that can be configured to catch, mitigate and triage bottleneck reducing loads on server as well as other crucial key components. It helps in seggregating and defining the alerts based on specific paging keys giving external integrations a chance to utilize them is the best possible way to reduce the time spent in idle state. For me, PagerDuty is like a protective wrapper.

Verified User

Engineer in Engineering (Computer Software company, 201-500 employees)

Vetted Review

1 year of experience

PagerDuty Review

Rating: 9 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

We leverage PagerDuty for immediate support at events. This is leveraged to ensure we provide the needed service and timing is critical to ensure our technical setup and any event delivery is conducted with everything required for our customers. We have a highly technical setup including a local network that is deployed which adds to the need for the immediate response.

Pros

immediate response
identifying the correct resource to provide support
Provide appropriate reporting for leadership

Cons

Cost
additional complexity of workflows

Likelihood to Recommend

Onsite support workflow

Verified User

Executive in Engineering (Pharmaceuticals company, 51-200 employees)

Vetted Review

3 years of experience

Pagerduty for engineering teams on-call management

Rating: 8 out of 10

Incentivized

January 10, 2024

Use Cases and Deployment Scope

I am part of the engineering team which owns the 24/7 on-call suport for all our services in the production and we use the pagerduty to effectively manage our on-call support and define the escalation policies.
Using pagerduty its easy to notify on-call person via message and call and we liked the feature where we can define after how much duration notification should be delivered to what medium and to whom. Also its easy to override the on-call schedule for a specified duration and manage the overall team on-call schedule.
Also pagerduty integrates very well with the other software we use like mail, slack and their Android app works seamlessly for me.

Pros

on-call schedule management with different levels
notification delivery on app, message and call
Integration with slack and mails

Cons

their call on phone can be improved as sometime it comes from different numbers which can be misinterpreted for spams
Better integration with Atlassian products so that it can create the issues in JIRA directly with details of issue page

Likelihood to Recommend

its best suited for the team which are operational heavy and where folks are situated around the globe, using pagerduty its easy to create follow the sun model for managing your on-call schedules and since its very popular and offer a good use-experience its easy to onboard new team members to pagerduty platform.

Verified User

Engineer in Engineering (Computer Software company, 51-200 employees)

Vetted Review

8 years of experience

PagerDuty | A guide from Mid Career

Rating: 9 out of 10

Incentivized

March 1, 2023

Use Cases and Deployment Scope

I'm using PagerDuty as administrator and Manager. Followings are the operations I'm doing.

Create/update/delete the teams.
Create escalations policies.
Create schedule for teams

Business cases:

Incident Management
Alerting management
Page on-call users.
Integrations with 3rd party applications like Slack, AWS, Emails, and Jira.
Configure workflows in 3rd parties for e.g. on-call person schedule for a team in slack.

Pros

Alerting systems that is most useful in incident management.
Integrations with 3rd party tools like Slack
Customizations of schedules.

Cons

Automatic provisioning/deprovisioning. Automatic deprovisioning is not supported by PagerDuty
Integration with Jira is not that customizable as it is with Opsgenie
Reporting can be improved more rather than conventional boards.

Likelihood to Recommend

Scenarios where PagerDuty is well suited:
If you're working on a critical environment which will eventually affect B2C then you need a really strong alerting system so that you can setup alerting and make sure the availability of systems/resources without any interruptions.

Scenarios where PD is appropriate:
When you're working on something research base projects than having a pagerduty is not appropriate.

Ahmed Arslan

Systems Engineer in Engineering at Upwork (Staffing & Recruiting, 1001-5000 employees)

Vetted Review

3 years of experience

Streamline

Rating: 8 out of 10

Incentivized

February 21, 2023

Use Cases and Deployment Scope

1. Automated deployment of infrastrucutre
2. Automation of issuing vpn certificates.
3. Automated reporting for various use cases
4. Aumated configuraiton deployment of services

Pros

scheduling of tasks
easy to automate execution of scripts
reporting on infrastrucure

Cons

web browser support (currently issues on chrome)
Performance
better configuration management

Likelihood to Recommend

We use the opensource version as such we dont see the workflow management part of it.
We have used it extensivley for schedulling of maintenance tasks of our systems. It also helped us a lot of triggering ansible scripts to completely deploy and/or configure nodes on our cirtual infrastructure. We also use it for reporting- It becomes very diffcult ot use if you have a bunch of scripts with interdependency on passing dynamic variables between them

Verified User

Manager in Engineering (Internet company, 11-50 employees)

Vetted Review

6 years of experience

Successfully used PagerDuty on teams with production support responsibilities

Rating: 8 out of 10

Incentivized

December 16, 2022

Use Cases and Deployment Scope

We used PagerDuty primarily to manage on-call rotations across multiple engineering and support teams and to route automated alerts to the correct people in correct engineering teams. We also used it occasionally to route urgent (24/7) customer support requests to the correct people in product support departments. Additionally PagerDuty escalated incidents when they were not acknowledged or resolved promptly, and we used it as a tool to analyze data about the causes of frequent issues.

Pros

Managing on-call rotations
Sending notifications for urgent issues
Tracking data about incidents and our incident response

Cons

Analytics — diving into the source of incidents

Likelihood to Recommend

PagerDuty works well when your company or your customers expect 24/7 support from engineering or other departments. It's great for managing a support rotation and tracking incidents. However, I currently work in a different organization that doesn't need production-level support on our systems, and PagerDuty is seen as more of an annoyance there. In my new organization other "low-tech" solutions like Slack push notifications are lower friction and feel more appropriate to our team.

Verified User

Manager in Engineering (Internet company, 501-1000 employees)

Vetted Review

8 years of experience

Elevate your Cloud Operations with PagerDuty!

Rating: 10 out of 10

Incentivized

November 30, 2022

Use Cases and Deployment Scope

We use PaperDuty to manage our production support on-demand schedule. With the tool, we plan the team availability for each group of services. When we're on call PagerDuty notifies us (via slack, mobile app, and email) about the issues so we don't lose any alerts, and also it handles the escalation policy as needed automatically

Pros

Intuitive web/mobile app
Multiple & reliable notification alternatives
Great schedule management administration

Cons

Automatic false positive issue identification
Generate automatic timeline resolution reports for post morten analysis
Identify common rotation patterns to suggest rotation schedule

Likelihood to Recommend

PagerDuty is well suited for: Production support schedule management, Easy escalation setup, and Support of multiple notification mechanism. PagerDuty could improve the use of Artificial Intelligence or Machine Learning tools to suggest the best schedules and provide analytics insights.

Verified User

Technician in Engineering (Logistics & Supply Chain company, 501-1000 employees)

Vetted Review

2 years of experience

Loading Reviews List....