PagerDuty Reviews and Ratings

Rating: 8.7 out of 10

Score

8.7 out of 10

Community insights

TrustRadius Insights for PagerDuty are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.

Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.

Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.

Reviews

144 Reviews

PagerDuty

Rating: 8 out of 10

Incentivized

April 27, 2025

Use Cases and Deployment Scope

PagerDuty allows my organization to manage alerts and notifications to develops and support squads in a flexible and dynamic fashion. Each team needs their own alerting structure with different priorities and response times. PagerDuty allows us to achieve this with its flexible solution for alerts. Our organization support a number of different software solutions with different alerting tools and monitoring needs. PagerDuty allows us to manage notifications from all of them with a single tool

Pros

Integrate with different alerting Tools
Allow flexible reporting tools
Dynamic scheduling

Cons

Simplicity of configuration
Ease of use

Likelihood to Recommend

Any solution where you need a complex and dynamic alerting structure. When you need to turns alerts into dynamic notifications based on content, source, etc. There may be simpler or cheaper solutions for very straight forward systems.

Verified User

Team Lead in Information Technology (5001-10,000 employees)

Vetted Review

5 years of experience

Essential Great and Solid.

Rating: 10 out of 10

Incentivized

April 19, 2025

Use Cases and Deployment Scope

PagerDuty is used to keep us notified about any incident that can occur in the infrastructure. We have different teams across the world in different timezones and PagerDuty helps to arrange the OnCall rotations easily. With different types of notifications (calls, SMSs, emails, push notifications) we never miss what's happening with our cloud resources.

Pros

Different types of notifications
Integration with monitoring tools
Ease to set up oncall rotations.
Intuitive user interface.

Cons

Actually none. It is a great product.
We haven't found anything so far that it needs to improve.
There is nothing that we are missing.
PagerDuty has all we need in terms of what it is designed for.

Likelihood to Recommend

PagerDuty is well suited to:

- Integrate tools like Nagios and Icinga - We monitor disk, memory, CPU, and other metrics on our EC2 instances and whenever any of those cross an specific threshold we are alerted through PagerDuty and we can quickly jump in an troubleshoot the issue.

- Integrate with AWS CloudWatch - Use case: We monitor db connections, CPU usage, Storage usage for the Aurora Clusters we run with CloudWatch and we set up SNS topics and subscriptions to send the notifications to the PagerDuty Integration URL they provide.

- Integration with Slack to receive immediate notifications.

Verified User

Engineer in Engineering (51-200 employees)

Vetted Review

4 years of experience

PagerDuty

Rating: 10 out of 10

Incentivized

June 17, 2024

Use Cases and Deployment Scope

At my organization, we take calls for one week each quarter. When patients need provider assistance and their primary care provider is out of the office, we address their concerns. We may need to call the patient to discuss symptoms and/or side effects of medications. We are also called to send in prescriptions for patients when the primary provider is out of the office.

Pros

Notify me. I get a text, call and email.
Communication. It's clear what I am being called for.
I like how I can let the staff know when I have acknowledged the call and when I have resolved the problem.

Cons

When I open PagerDuty the page does look a little cluttered or busy.
It would be nice to go to the page with clear and straightforward instructions on what I must address.
Ability to change the color background.
Add a timer and alarms for tasks that need completed.

Likelihood to Recommend

I think PagerDuty works great for medical practices. I have used other platforms through other companies, and PagerDuty is by far the best platform. It is because of the different features it has to communicate to other staff members how the call is being handled. It is easy to learn how to use.

Korena Popp

Nurse Practitioner at Bicycle Health (51-200 employees)

Vetted Review

1 year of experience

PagerDuty keeps us informed

Rating: 10 out of 10

Incentivized

June 11, 2024

Use Cases and Deployment Scope

We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is allowed to be notified in the medium of their choice - be it, text message, email, phone call or in app push notification (or any combination of those). It is also very useful to create post mortem reports for posterity right in the PagerDuty interface.

Pros

The PagerDuty iOS app is fantastic.
The multiple alerting options are great.
The ability to assign an incident to another team is seamless.
The interface for overriding schedules is very easy to use.

Cons

PagerDuty could directly integrate better with some of the other providers we use.

Likelihood to Recommend

PagerDuty is well suited for teams that need to have 24/7 monitoring of multiple web site properties up time.

It is also well suited for geographically distributed teams.

Verified User

Manager in Engineering (501-1000 employees)

Vetted Review

10 years of experience

PagerDuty is the right fit for our needs

Rating: 9 out of 10

Incentivized

February 12, 2024

Use Cases and Deployment Scope

This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. This allows us to route the correct support in real-time based on the urgency.

Pros

Real-time notification
Messaging the appropriate resource
Reporting needed for leadership based on usage

Cons

Routing complexity

Likelihood to Recommend

PagerDuty allows for our required routing at a fair cost based on our needs.

Verified User

Executive in Engineering (51-200 employees)

Vetted Review

3 years of experience

Feedback of PagerDuty as an Alerting/Monitoring Software from the perspective of a fresher-engineer

Rating: 10 out of 10

Incentivized

February 6, 2024

Use Cases and Deployment Scope

PagerDuty is a key monitoring and alerting component that we use org wide for Engineering Teams. The specific business problems that we address by using PagerDuty are

1. Org Wide alerting for critical components like error handling, out-of-memory detections etc

2. Infra based alerts to identify areas where load is a lot, for example if there are excessive arguments on an sidekiq queue

3. Low priority alerting of components as well

Pros

Alerting when Infra load becomes a lot eg, Sidekiq Arguments exceeding, Chewy Imports error
Manually Setup triggers for excessively running jobs
Error Based Handling based on team for appropriate routing and paging
Setup of teams, schedules, escalation policies with clear paths of instructions

Cons

More capabilities in the Mobile App
Search capabilities on incidents based on team and user-defined properties

Likelihood to Recommend

I would highly recommend using PagerDuty because it is extremely useful in priority based alerting that can be configured to catch, mitigate and triage bottleneck reducing loads on server as well as other crucial key components. It helps in seggregating and defining the alerts based on specific paging keys giving external integrations a chance to utilize them is the best possible way to reduce the time spent in idle state. For me, PagerDuty is like a protective wrapper.

Verified User

Engineer in Engineering (201-500 employees)

Vetted Review

1 year of experience

PagerDuty Review

Rating: 9 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

We leverage PagerDuty for immediate support at events. This is leveraged to ensure we provide the needed service and timing is critical to ensure our technical setup and any event delivery is conducted with everything required for our customers. We have a highly technical setup including a local network that is deployed which adds to the need for the immediate response.

Pros

immediate response
identifying the correct resource to provide support
Provide appropriate reporting for leadership

Cons

Cost
additional complexity of workflows

Likelihood to Recommend

Onsite support workflow

Verified User

Executive in Engineering (51-200 employees)

Vetted Review

3 years of experience

Never miss a critical alert

Rating: 10 out of 10

Incentivized

February 5, 2024

Use Cases and Deployment Scope

I use PagerDuty to monitor our product and alert us when a threshold exceeds. PagerDuty is highly helpful in alerting on time so that I can take action without any delay. Also, it helps in scheduling shifts for team members seamlessly. PagerDuty dashboards are useful to check various metrics.

Pros

Alerting
Scheduling
Analytics

Cons

Sometimes PagerDuty alerts are coming in multiple times when there are 1 set of alerts which can be fixed.

Likelihood to Recommend

PagerDuty is well suitable for monitoring production critical real time systems.

Verified User

Engineer in Information Technology (51-200 employees)

Vetted Review

6 years of experience

Simple Sleek and Reliable

Rating: 9 out of 10

Incentivized

January 10, 2024

Use Cases and Deployment Scope

We majorly use PD for incident management and bug resolutions. PD has great integration with Slack that is very helpful for quick updates on the tickets directly from Slack. The monitoring and consolidation of issues is very convenient and is able to provide us with good visibility into related issues as well.

Pros

Slack integration
Different levels of severity handling
Simple and easy to navigate

Cons

On call scheduling
Analysis Dashboard needs work
Profile setup with Okta has been a hit or a miss

Likelihood to Recommend

I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

11 years of experience

Pagerduty for engineering teams on-call management

Rating: 8 out of 10

Incentivized

January 10, 2024

Use Cases and Deployment Scope

I am part of the engineering team which owns the 24/7 on-call suport for all our services in the production and we use the pagerduty to effectively manage our on-call support and define the escalation policies.

Using pagerduty its easy to notify on-call person via message and call and we liked the feature where we can define after how much duration notification should be delivered to what medium and to whom. Also its easy to override the on-call schedule for a specified duration and manage the overall team on-call schedule.

Also pagerduty integrates very well with the other software we use like mail, slack and their Android app works seamlessly for me.

Pros

on-call schedule management with different levels
notification delivery on app, message and call
Integration with slack and mails

Cons

their call on phone can be improved as sometime it comes from different numbers which can be misinterpreted for spams
Better integration with Atlassian products so that it can create the issues in JIRA directly with details of issue page

Likelihood to Recommend

its best suited for the team which are operational heavy and where folks are situated around the globe, using pagerduty its easy to create follow the sun model for managing your on-call schedules and since its very popular and offer a good use-experience its easy to onboard new team members to pagerduty platform.

Verified User

Engineer in Engineering (51-200 employees)

Vetted Review

8 years of experience

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