A straight-forward service to report customer usage data
Pros
- Provides week over week data to customers in an email.
- Provides suggestions to customers to curtail their usage and save money.
- Presents the data in an easy to read format.
Cons
- We have to run multiple batch programs to generate the extract files for Opower.
- The extract process is a little inefficient.
- We receive communication from multiple parties at Opower when there are issues. If issues came from 1 email address, that would be helpful. This is very nit-picky though.
Return on Investment
- We are able to fulfill our state regulatory requirements fairly easily with the tool.
- The reporting to Opower is automated through batch programs so it doesn't require manual work.
- We sometimes generate and send the data to Opower but they report they didn't get it. This requires manual intervention to send the same file again.
Other Software Used
Oracle Utilities Meter Data Management (MDM)
