A straight-forward service to report customer usage data
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
Oracle Utilities Opower is being used to send our customers' electric usage data. We send Opower daily reads for interval data and monthly reads for scalar data. The data is used to create and email usage reports to our customers in order to show them their usage from one week to the next. This tool helps us satisfy a state regulatory requirement that we share usage data with our customers.
Pros
- Provides week over week data to customers in an email.
- Provides suggestions to customers to curtail their usage and save money.
- Presents the data in an easy to read format.
Cons
- We have to run multiple batch programs to generate the extract files for Opower.
- The extract process is a little inefficient.
- We receive communication from multiple parties at Opower when there are issues. If issues came from 1 email address, that would be helpful. This is very nit-picky though.
Likelihood to Recommend
Opower is a good tool. I don't have any real problems with it other than the fact that we have to run 4 batch programs to supply them with all the data they need. Any reduction in custom programs is a big win for my company as the cost of ownership is high.
AB
Aaron Baker
Senior Systems Analyst in Information Technology at Duquesne Light Company (1001-5000 employees)
Vetted Review
1 year of experience