What is Oracle Hospitality - OPERA?

Oracle Hospitality features the OPERA 5 property management solutions, which allow hoteliers to orchestrate the many facets of their business—including reservations, loyalty, and sales and catering. OPERA 5 fits hotels of all types, from independent properties to international resorts.

Categories & Use Cases

Andres Cardenas

Maintenance Manager in Professional Services at Accor (51-200 employees employees)

Pros

OPERA keeps a record of our activities at the hotel.
OPERA's interface is simple, empathetic and allows better communication between different departments.
OPERA allows its users to execute actions without moving from their posts.
Registering guests with OPERA is easier than with any similar program.

Cons

OPERA is too slow to run for the first time and the problem persists in time.
That OPERA only opens through browsers like Internet Explorer takes away from the user's interest and makes it adapt to the slowness of the browser in question.
It does not allow autonomy in terms of software, which means that if you are occupying your session on the platform and another collaborator needs to use it because it causes crashes in the OPERA system, which causes problems.

Return on Investment

We have reached our occupancy goal in the first quarter of 2020 by using OPERA properly.
Housekeeping reports now better align with the maintenance checklist for repair requests, etc.
Our company has saved at least 27% in administrative costs and has spent 56% less than in previous years.