Amadeus offers their Sales & Event Management platform as a catering solution for larger hospitality chains, with eproposal generation and signing, their "plannerportal", and other features.
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Oracle Hospitality - OPERA
Score8 out of 10
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Oracle Hospitality features the OPERA 5 property management solutions, which allow hoteliers to orchestrate the many facets of their business—including reservations, loyalty, and sales and catering. OPERA 5 fits hotels of all types, from independent properties to international resorts.
Great support and roll-out from Amadeus. The use of the product is very straight forward for the basics, and has great depth if you want to "get under the hood". The ability to centrally control contract or documentation formats across multiple regions, is a huge benefit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Oracle Hospitality OPERA--Sales and Catering is suitable for handling all hotel procedures in the best possible way. It is also well suited to keep track of restaurant sales and all invoices issued on the current day are immediately recorded in the main database that collects all the administrative information of the company.
Oracle Hospitality OPERA is not well suited for maintaining multiple sessions between departments. It causes software downgrades and loss of information if not handled properly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
OPERA is too slow to run for the first time and the problem persists in time.
That OPERA only opens through browsers like Internet Explorer takes away from the user's interest and makes it adapt to the slowness of the browser in question.
It does not allow autonomy in terms of software, which means that if you are occupying your session on the platform and another collaborator needs to use it because it causes crashes in the OPERA system, which causes problems.
From initial build out, and up through use in the live production environment, Amadeus Support has been extremely responsive, they take ownership of challenges presented, and they have strong follow up for satisfaction of resolution
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
OPERA has taken a new perspective on how to manage the hospitality industry today and what holds it together with its predecessor Oracle Hospitality (formerly MICROS) is that it allows for better functionality in terms of its interface and the fact that MICROS is an outdated system makes it very susceptible to constant errors in its data system. OPERA, however, has proven itself in every aspect for which it was created and makes it suitable for the hospitality industry.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
