TrustRadius: an HG Insights company

OpenText Content Suite Platform

Score7.1 out of 10

73 Reviews and Ratings

Get a Demo

What is OpenText Content Suite Platform?

The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features OpenText Content Suite Platform has to offer, as determined by TrustRadius' reviewers.
Based on 73 ratings of OpenText Content Suite Platform's features
View all features

Top Performing Features

  • Contract lifecycle management

    ECM tools optimize business transactional processes where they can improve or automate the contract lifecycle (e.g. Invoice Management, Proposals, etc.). This component is similar to the features provided by advanced contract management software.

    Category average: 8.2

  • Content capture & imaging

    The system supports the digitization of content.

    Category average: 8.5

  • Document management

    Beyond capture, the ECM supports sharing, distributing, printing, faxing, etc.

    Category average: 8.6

Areas for Improvement

  • Mobile support

    Repository access from mobile devices

    Category average: 6.5

  • Content publishing & creation

    Supports the publishing of content to web pages or other avenues leading out of the enterprise.

    Category average: 7.6

  • Artificial intelligence

    Artificial intelligence and natural language processing help automate document classification

    Category average: 6.4

Reviews

What users are saying about OpenText Content Suite Platform.
View all reviews

OpenText Content Suite Platform review

Incentivized
Jeff ZhaoView profile
SAP P2P Functional Lead in Information Technology at CRH Americas (5001-10,000 employees employees)

Use Cases and Deployment Scope

My employer company is global company, we have huge data from all different value streams, OpenText Content Suite Platform provides good platform for my company, easily manage data, archiving and retrieving data. Our data includes all over value streams, vendor invoices, EAM equipment specification data, MDG system, Sales data, OpenText Content Suite Platform provide effective way and easy to operate.

Pros

  • Quick response.
  • Effective communication to server.
  • Easy to operate.

Cons

  • Enhance User Experience and Adoption
  • Optimize Processes and Workflows

Return on Investment

  • Increased Productivity and Efficiency
  • Enhanced Customer and Employee Experience

Usability

Alternatives Considered

ABBYY FlexiCapture

Other Software Used

Adobe Acrobat Sign, Microsoft Azure

Great records management, automated retention and search solution.

Incentivized
Shirleen MurayaView profile
Branch Manager at SunTrust Robinson Humphrey (1001-5000 employees employees)

Use Cases and Deployment Scope

We use OpenText for record management and object tracking. It also offers great content management options for staff that are less experienced in technical backgrounds. Our organization uses it as it offers great retention schedules where you can be able to go back to previous scenarios thus benefiting from the files that are recorded.

Pros

  • Great document management where you are able to put them into corporate folders depending on the tasks you are working on.
  • No knowledge of HTML is required thus making it easy to use.
  • You can manage physical objects.

Cons

  • Reporting can be quite tasking as no applications for this come with version 10.5.2
  • Lacks flexibility and modern tools on some versions user interface.

Most Important Features

  • Secure document management
  • Mobile access of content
  • Manage content life cycle

Return on Investment

  • Offers long retention of electronic records incase needed later or for audit trails.
  • Easy collaboration on documents even from people thousands kilometers apart.
  • Very quick internal updates as communication internally is great.

Alternatives Considered

Alfresco Content Services

Other Software Used

Webex Meetings, Storyblok, FireEye Helix

The best ECM solution available worldwide

Incentivized
Gabriel KrahnView profile
ECM Consultant in Information Technology at T-Systems (10,001+ employees employees)

Pros

  • The OCR system is really good with high accuracy (>99%).
  • Worldwide support from OpenText.
  • Vast documentation and knowledge-base for troubleshooting available on the web.

Cons

  • The installation and configuration steps need to be made by someone from OpenText due to the difficulty of the process.

Return on Investment

  • As we supported the operation of our customer, this data is not available to us.

Other Software Used

Digium Asterisk, Citrix Essentials

Records Management, Automated Retention, and Search… Oh My!

Incentivized
Verified User
Team Lead in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

OpenText Content Suite Platform is used primarily for records management and physical object tracking. We also have several integrations with other systems to make the data available from other applications. We currently have OpenText Content Suite Platform, OTDS, OTTeamSite, and OTMM in-house. All are managed on-premise. We currently integrate with other COTS software, as well as internally developed applications.

Pros

  • Records Management
  • Physical Objects
  • Search/Indexing

Cons

  • Version Upgrades
  • User Interface (not all functionality is available in the smart UI out of the box)
  • Patching

Most Important Features

  • Records Management
  • Physical Objects
  • Search

Return on Investment

  • Great ROI for Records Management
  • Reduced e-discovery costs surrounding litigation
  • Robust search capability

Alternatives Considered

Microsoft SharePoint, OpenText Media Management (OTMM), OpenText Extended ECM Platform and Microsoft Teams

Other Software Used

Microsoft SharePoint, Oracle Database, Notepad++, Beyond Compare

OpenText implementation in a Government Environment

Incentivized
Neill PayneView profile
Project Manager in Corporate at Datacentrix (10,001+ employees employees)

Pros

  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.

Cons

  • The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
  • The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
  • There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.

Return on Investment

  • It has ensured that some processes can be expedited through the document management coupled with workflow. This give us the ability to provide a better services to the public.
  • It has reduced the use of paper since you can now access your document from your laptop or mobile device to use within meeting or even working from home.
  • It has saved on time by sharing document with parties thousands of kilometers away. and they can collaborate and the document is available immediately for access on this side. There is only one version available and multiple document attached to emails.

Other Software Used

Bizagi Digital Business Platform, Microsoft Azure, Microsoft Office 365

Alternatives Considered

Microsoft Sharepoint and Alfresco Activiti

Related Products

Products similar to OpenText Content Suite Platform that may also meet your needs.
All comparisons
Jive
CompareLearn more
Socialtext (discontinued)
CompareLearn more
Atlassian Confluence
CompareLearn more
OpenText Documentum
CompareLearn more
IBM FileNet Content Manager
CompareLearn more
Oracle WebCenter Content
CompareLearn more
Microsoft SharePoint
CompareLearn more
Perceptive Content
CompareLearn more
Traction TeamPage
CompareLearn more