OpenText Content Suite Platform Reviews and Ratings

Rating: 7.1 out of 10

Score

7.1 out of 10

Community insights

TrustRadius Insights for OpenText Content Suite Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Great Document Organization: Many users have found the document management system to be excellent, allowing them to easily organize their documents into corporate folders based on the tasks they are working on. This feature has been praised by multiple reviewers for its effectiveness in keeping files structured and accessible.

Easy for Non-Technical Users: Several reviewers appreciate that no knowledge of HTML is required to navigate and use the system, making it user-friendly for non-technical users. This ease of use has been mentioned by a significant number of users, emphasizing the software's ability to cater to a diverse range of users with varying technical skills.

Comprehensive Solution for Physical Objects: A notable number of users highlight the ability of the document management system to manage physical objects, providing a comprehensive solution that meets their needs. This functionality has been commended by multiple reviewers as it allows them to seamlessly integrate both digital and physical assets within one system.

Reviews

9 Reviews

Great records management, automated retention and search solution.

Rating: 10 out of 10

Incentivized

April 25, 2022

Use Cases and Deployment Scope

We use OpenText for record management and object tracking. It also offers great content management options for staff that are less experienced in technical backgrounds. Our organization uses it as it offers great retention schedules where you can be able to go back to previous scenarios thus benefiting from the files that are recorded.

Pros

Great document management where you are able to put them into corporate folders depending on the tasks you are working on.
No knowledge of HTML is required thus making it easy to use.
You can manage physical objects.

Cons

Reporting can be quite tasking as no applications for this come with version 10.5.2
Lacks flexibility and modern tools on some versions user interface.

Likelihood to Recommend

Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.

Shirleen Muraya

Branch Manager at SunTrust Robinson Humphrey (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Records Management, Automated Retention, and Search… Oh My!

Rating: 10 out of 10

Incentivized

February 1, 2022

Use Cases and Deployment Scope

OpenText Content Suite Platform is used primarily for records management and physical object tracking. We also have several integrations with other systems to make the data available from other applications. We currently have OpenText Content Suite Platform, OTDS, OTTeamSite, and OTMM in-house. All are managed on-premise. We currently integrate with other COTS software, as well as internally developed applications.

Pros

Records Management
Physical Objects
Search/Indexing

Cons

Version Upgrades
User Interface (not all functionality is available in the smart UI out of the box)
Patching

Likelihood to Recommend

OpenText Content Server does an excellent job with managing content in mixed electronic and physical data scenarios and excels at Records Management for retention/litigation purposes.

Verified User

Team Lead in Information Technology (10,001+ employees)

Vetted Review

18 years of experience

OpenText Content Suite Review

Rating: 10 out of 10

Incentivized

August 8, 2021

Use Cases and Deployment Scope

I have used two versions of OpenText Content Suite namely Documentum and ECM OpenText. We have three different versions of the software depending on department and professionalism. The Documentum version is amazing when it comes to handling business content and it is very secure. As for the ECM OpenText, I have used [it] in the finance department where I work. It makes it easy to handle some financial tasks such as invoice management, verification and automation.

Pros

I like that OpenText Content Suite [has] many versions and therefore every department can get a version that meets their needs.
Documentum version is very secure and makes content management seamless.
ECM OpenText also makes many processes easy, more so in the finance department.
The software is easy to use despite being very resourceful.

Cons

OpenText Content Suite is not the most affordable option
Long learning curve
Integrations are not flawless

Likelihood to Recommend

OpenText Content Suite is ideal for many businesses since it offers different versions and there is a version for almost every department. I would therefore recommend it for business[es] more in the finance department where they deal with invoices among other accounting needs.

Verified User

Analyst in Finance and Accounting (11-50 employees)

Vetted Review

4 years of experience

OpenText Content Suite Review

Rating: 9 out of 10

Incentivized

July 16, 2021

Use Cases and Deployment Scope

We have deployed different versions of OpenText across several departments and I have used two different versions. For instance, when it comes to non technical use, such as document management and storage, I have used OpenText Content Suite and it works really well. But since I work in the accounts and finance department, I have widely used ECM OpenText version. It offers features such as invoice automation, invoice verification, and management all of which makes handling workflow easy.

Pros

ECM OpenText version is secure and easy to use
The different versions makes it easy to accomplish different tasks . We have more than three versions deployed in our company
The software is highly scalable
There are many customization options
The software is relatively affordable

Cons

Integration with other products such as Microsoft Outlook is not easy
Few document types accepted

Likelihood to Recommend

The good thing about OpenText is that it offers different versions which therefore means there is a version for different needs and any business can find a version that suits their needs. Whether you need OpenText for non technical use for instance for general document management and storage, OpenText Content Suite works well. But for handling accounting issues, you need ECM OpenText version. Therefore most businesses can benefit from OpenText. You just have to know what works for your business.

Verified User

Account Manager in Sales (11-50 employees)

Vetted Review

4 years of experience

The best ECM solution available worldwide

Rating: 10 out of 10

Incentivized

October 4, 2019

Use Cases and Deployment Scope

My team supported an ECM solution for a global customer provided by OpenText. Our customer was a well-known hospital gas provider/seller which has units all around the globe. <span style="letter-spacing: -0.05px; word-spacing: -0.85px;">We used OpenText LiveLink to store invoices, payment proofs, cargo/shipment documents, and general use documents.</span>

Pros

The OCR system is really good with high accuracy (>99%).
Worldwide support from OpenText.
Vast documentation and knowledge-base for troubleshooting available on the web.

Cons

The installation and configuration steps need to be made by someone from OpenText due to the difficulty of the process.

Likelihood to Recommend

OpenText Livelink is the perfect ECM tool for big companies such as our customers. It covers the whole archiving process including scanning, separation, rendition, OCR, storage, and customer-views through an SAP (in our case, R/3).

Gabriel Krahn

ECM Consultant in Information Technology at T-Systems (10,001+ employees)

Vetted Review

5 years of experience

View profile

OpenText ECM for high volume document management

Rating: 6 out of 10

Incentivized

February 1, 2019

Use Cases and Deployment Scope

OpenText content server is used enterprise-wide to manage client project data as well as internal administrative information. ECM is now evolving using the AGA toolset to become the archive and Records Management solution. This includes integration to our SharePoint solution.

Pros

OpenText handles high volumes of data very well and is stable when handling large volumes.
OpenText provides a solid security model that is intuitive to users and easy for them to grasp.
OpenText integrates well to he transitional file/folder based models that many end users prefer.

Cons

The user interface and configurability of that interface lack a lot of flexibility and modern tools.
There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
Management of audit and content history needs to be modernized and made more dynamic and sustainable.

Likelihood to Recommend

<div>Very strong in high volume management of content but anywhere that user interaction and interface is critical, the application makes strong adoption very difficult.</div><div>Applications where security and audit are necessary are well suited but pure 'website' design for collaboration is not well suited.

</div>

Verified User

Director in Information Technology (5001-10,000 employees)

Vetted Review

10 years of experience

OpenText implementation in a Government Environment

Rating: 8 out of 10

Incentivized

March 26, 2018

Use Cases and Deployment Scope

We have implemented it in 13 departments within the Western Cape Government. It is being used through the whole organisation for document and records management. The file plans of the various departments as well as the retention schedules are being used to manage the documents. A strict records and document management policy are being adhered to within the whole organisation managed by archive services.

Pros

Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.

Cons

The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.

Likelihood to Recommend

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.

Neill Payne

Project Manager in Corporate at Datacentrix (10,001+ employees)

Vetted Review

8 years of experience

View profile

OpenText Useful For Non-Technical Users

Rating: 8 out of 10

Incentivized

September 19, 2014

Use Cases and Deployment Scope

I used OpenText when I was at AP to post Marketing Department collateral (mainly PDF versions of sell sheets) to an internal web site. I found the interface ease to learn and I didn't experience any technical problems along the way. OpenText is a good choice for content management by a staff with a minimal amount of technical background.

Pros

Easy to use interface. The toolbar is similar to MS Word, so non-technical users can learn it quickly.
No HTML knowledge required. Other CMS's require at least some HTML knowledge, so the learning curve is steeper.
Easy linking to SharePoint archives. Clink on the link and you're done.

Cons

I think the interface's simplicity is its strong point. I wouldn't change anything at this point.

Likelihood to Recommend

OpenText is great in a scenario where you have non-technical admins. It is great for handling an internal web site (that's mainly text and simple photos), but might not have enough functionality for say, an commerce site that requires a lot of media integration.

Paul Benenati

Marketing Consultant in Marketing at Various Client Companies (5001-10,000 employees)

Vetted Review

2 years of experience

Loading Reviews List....

OpenText implementation in a Government Environment

Rating: 8 out of 10

Incentivized

March 26, 2018

Use Cases and Deployment Scope

Pros

Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.

Cons

The forms maker that comes bundled with the product is not always that easy to use. I would like to see it come standard with a better forms maker application.
The user interface of version 10.5.2 can be quite daunting when you first start using it. Once you get to know it, it becomes easier. Also for non-technical users it can be quite difficult to get going with it.
There are no easy reports creation application that comes with version 10.5.2. So getting usage stats can become quite a difficult task and a database administrator is need to write the necessary queries to get the reports.

Likelihood to Recommend

Neill Payne

Project Manager in Corporate at Datacentrix (10,001+ employees)

Vetted Review

8 years of experience

View profile