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Olo

Score8.3 out of 10

60 Reviews and Ratings

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What is Olo?

Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.

Categories & Use Cases

Media

Screenshot of Sweetgreen Online Pick Up
Screenshot of Online Ordering
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Screenshot of Sweetgreen Online Pick Up

Reviews

What users are saying about Olo.
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Olo - For all your online ordering needs!

Incentivized
Nick Fornarotto
Managing Partner at Outback Steakhouse (51-200 employees employees)

Use Cases and Deployment Scope

We use Olo to manage our Online Ordering platform. It seamlessly allows guests to place and pay for online orders and automatically sends those orders to be made in a specific amount of time. It solves the issue of many guests placing orders via phone and being able to pay before arriving at the restaurant.

Pros

  • Very fast at receiving and orders.
  • Allows for easy refunds for guest transactions.
  • Allows us to turn on and off certain items if need be.

Cons

  • Menu editing is a little tedious.
  • Not allowing to set time limits according to the flow of the restaurant.

Most Important Features

  • Payment received at time of placing the order.
  • Sending order to POS system.
  • Able to have a catalogue of who and when the guest ordered.

Return on Investment

  • Has reduced the manpower needed when taking and receiving payment.

Other Software Used

DoorDash, Uber Eats, Microsoft 365

Great Software for order simplification.

Incentivized
Jacob Wieloch
Operations and Systems Manager in Corporate at Jake's Franchising (11-50 employees employees)

Use Cases and Deployment Scope

OLO is used as our Online Ordering provider and integrated into Third Party delivery companies. It helps bridge the gap that previously we were unable to fill. We have also been partners with OLO For a very long time.

Pros

  • Integrations.
  • Ease of Use.
  • Innovation.

Cons

  • Account Build-out time.
  • N/a

Most Important Features

  • Online Ordering being accurate and error free.
  • Integrations.
  • Product innovation.

Return on Investment

  • Slightly higher ticket size.
  • Increased traffic flow with pickup orders.
  • Increased Revenue through accepting orders ahead of time.

Olo is a fantastic product that delivers.

Incentivized
Ryan SwallowView profile
Director Of Operations at Noodles & Company (201-500 employees employees)

Use Cases and Deployment Scope

We use Olo to route pick-up and delivery orders to 15 locations. It allows us to track orders, fire orders early, issue refunds, throttle the speed orders come in, and turn off Olo orders when staffing or other restrictions require it.

Pros

  • Routes orders efficiently.
  • Has great tools to search for past orders.
  • Routes orders to 3rd party delivery.
  • Easy refund options.

Cons

  • I'd love an app for my phone that works as well as the browser version.

Most Important Features

  • Turning off Olo when business or staffing dictates.
  • Refunds
  • Search for past orders.

Return on Investment

  • ROI is great, we do most of our business online.
  • Time savings from employees having to answer the phone and take orders.
  • Easy to navigate the portal to help customers.

Alternatives Considered

DoorDash

Other Software Used

DoorDash, Grubhub for Restaurants

Olo is the solution you're looking for!

Incentivized
Heath Hickok
Director of Off-Premise Sales & Marketing in Corporate at LFR Chicken LLC (201-500 employees employees)

Use Cases and Deployment Scope

At LFR Chicken LLC, we utilize Olo as our middleware for mobile apps with loyalty and online ordering solution for delivery service providers. I find it helpful to manage all online ordering channels directly through one merchant portal on Olo Dashboard. Our brand has a disjointed POS system, with only about 50 percent of our stores on the same integrated POS system. However, the Olo Tablet and Expo software have been handy for operators still using their own POS.

Pros

  • Customer Service
  • New product development and promotion
  • Decision making based on empirical data
  • Customer surveys

Cons

  • Communication between departments
  • Follow-up on Google Ordering
  • Better connection and communication between third party vendors

Most Important Features

  • Online Ordering
  • Dispatch
  • Rails
  • Ordering on Google

Return on Investment

  • Online sales have increased
  • Management of online ordering platforms easier

Other Software Used

Punchh

OLO Kills it!

Incentivized
Kyle Hunt
IT Director in Information Technology at Polly's Pies (201-500 employees employees)

Use Cases and Deployment Scope

We use OLO as our online ordering partner for our restaurant brand. we have 2 channels, one for regular menu sales and the other for our holiday sales.

Pros

  • Order navigation for customers is very easy.
  • Management of our online menu.
  • Management of our store/channel settings.
  • Uptime.

Cons

  • Support. not always timely and limited contact options.
  • Reporting

Most Important Features

  • Flexibility
  • Management of our menu.
  • Ability to interact w/ our POS.

Return on Investment

  • Improved revenue from online ordering.
  • Much better customer experience.
  • Tighter integration with our POS.
  • Allows us to control customer data and management.

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