TrustRadius: an HG Insights company

Onfleet

Score9.6 out of 10

12 Reviews and Ratings

Get a Demo

What is Onfleet?

Onfleet in San Francisco offers a fleet management platform containing route optimization and planning, GPS, in-app driver communication (e.g. messaging), task sequencing and linking, and other features.

Read more details.

Categories & Use Cases

Media

Screenshot of Onfleet

Screenshot of Onfleet

Who Buys & Uses Onfleet

Onfleet Reviews

What users are saying about Onfleet.
View all Onfleet reviews

Onfleet- Best Delivery System

Incentivized
Verified User
Employee in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We are using Onfleet to track online orders. It is basically a delivery app system that helps drivers and customers to provide real time ETA.

Pros

  • Delivery system
  • Manages ETA of orders
  • Helps in route optimizations

Cons

  • Main thing is their webhooks, they should be more documented. Other than that everything is perfect.

Return on Investment

  • It is always helpful in returning positive impacts on the business. It is doing great work by providing proper organized data.

Usability

Other Software Used

Intercom, NMI Payment Gateway, Berbix

Best driver tracker in the market

John ChavezView profile
Training Specialist in Human Resources at iBASEt (10,001+ employees employees)

Use Cases and Deployment Scope

Onfleet gives you the ability to track your drivers progress as they do pick up and deliveries with GPS, the reason we picked this is that we are a SAAS company this integrated well with another tracking tool that we used. One tool focuses on following the driver, the other tool focuses on following the product, we use two different vendors exclusively because it's military contracts to preserve the safety of the product and the driver in case anything goes missing.

Pros

  • tracks drivers effectively
  • provides GPS live tracking
  • creates reports of where drivers are being utilized

Cons

  • we thought it was a bit expensive
  • we had to develop special tools for integration

Most Important Features

  • tracking
  • reporting

Return on Investment

  • has saved us on contract fees
  • has kept the drivers honest about their routes

Communication with the world

Incentivized
Verified User
Analyst in Research & Development (51-200 employees employees)

Use Cases and Deployment Scope

Customers will have excellent experiences because of Onfleet's optimized route planning, end-to-end communication tools, and market-leading mobile applications. Many businesses engage with customers online through email communication, text messaging, and "frequently asked questions" portions of their websites. While less intimate than face-to-face conversations, online communication is usually swift and productive. Onfleet is here to provide clients with a competitive edge in technology.

Pros

  • Scalable
  • interoperable
  • Sophistication

Cons

  • Expansion in AI/ML capability
  • Integration
  • Real-time Visibility

Most Important Features

  • route optimization
  • Auto Assign
  • Search feature

Return on Investment

  • Better Security
  • But take long time to response
  • Drive productivity

Alternatives Considered

Tookan

Other Software Used

Apparound CPQ, Korber Supply Chain, Aspex Logistics

This is the best product

Verified User
Employee in Customer Service (501-1000 employees employees)

Use Cases and Deployment Scope

This shipping service is excellent. Because of the webhook, you provided, I was able to save half of my effort. In addition, the onFleet crew was punctual. Customers receive automated delivery SMS notifications, which allows them to contact the driver directly. It is not my responsibility to create delivery routes, but it is useful that it will do so for you. Its extensive feature set and user-friendly UI are really beneficial to our staff.

Pros

  • When looking at warehouses, consider not only the rent but also how close you are to your consumers. In the long term, the latter may save you a lot more money by reducing delivery times, costs, and fuel consumption.
  • To cover more land and be closer to more customers, your warehouses and fulfillment facilities should be widely distributed. Many businesses maintain an East and West warehouse, at the very least, to allow them to deliver items to customers on opposite ends of the coast more quickly.
  • Route design can significantly reduce delivery times.
  • Onfleet recommends the most effective delivery routes by automatically factoring for time, location, truck capacity, and traffic. Any real-time traffic updates that may affect these routes are given to drivers through SMS, reducing travel time and empowering drivers.
  • Onfleet makes this easy by automatically assigning deliveries to your drivers. It works by looking at all of your drivers who are now "on the clock" or "active." It then selects an available driver in close proximity to the delivery.
  • It essentially means that you can't unintentionally assign the same item to many drivers, or assign too much or too little to any single driver. You can set limits, such as two tasks per driver, which will force them to leave.
  • Keep consumers updated with regular updates throughout the delivery process to keep them up to date on their package's progress.
  • This benefits both the consumer and the driver because it ensures that the customer will be present at the time and location of delivery.

Cons

  • Onfleet is amazing. What I love the most is that after the 2 years that I've been working on this software, I had no problems or issues. It was easy to edit information to drivers' routes, add on, etc. Good overall software, easy to use.
  • The software's least appealing feature was that it indicated that an order would be late when, in fact, all we needed to do was refresh the drivers profile so that times could be altered.

Most Important Features

  • The robust webhooks and Zapier integrations. It enables expansion and integration outside itself, resulting in a smooth operation.
  • We've been using onfleet for three years and love it. The user interface is fantastic, there are numerous options, and the support and team are outstanding!
  • It's been fun growing up with their technology, and they've made our life a lot easier on a regular basis.

Return on Investment

  • There are various strategies to boost your ROI depending on the type of return you're looking for on a business investment. Increased earnings, lower expenses, or intangible benefits like enhanced operational efficiencies or increased brand awareness are all possible returns. Setting as many quantitative benchmarks as possible and clearly stating your goals can help you maximise the payback on the many actions you take to develop your organisation.
  • The first step in increasing your investment return is to precisely define the prospective return or returns on your investment. Higher sales, higher revenues, more profits, lower overhead or production expenses, higher employee retention, improved customer happiness, increased brand preference, or less government requirements are just a few examples. Set various benchmarks for your return goals if possible. Instead of setting a target of higher sales, create a goal of increased sales during a specific month, in a specific region, with a specific sales agent, or from a specific distribution channel.

Alternatives Considered

Playvox and Onro

Other Software Used

Playvox, Onro, Opteo

Make your last mile your best mile with Onfleet!

Incentivized
Verified User
C-Level Executive (201-500 employees employees)

Pros

  • Real Time Tracking
  • Resource Management and Delivery Scheduling
  • Proof of Delivery management
  • Customer communication and tracking

Cons

  • Can get a little expensive with high volumes
  • Can be used as a standalone product but better with integration

Most Important Features

  • Courier Tracking
  • Proof of Delivery Management and Signature Collection
  • No special hardware needed just a smartphone

Return on Investment

  • Minimised customer delivery queries by 50%
  • Increased driver productivity
  • Reduced failed deliveries and redeliveries

Other Software Used

ActiveCampaign, Microsoft 365 (formerly Office 365), Google Maps API

Onfleet Alternatives

Products similar to Onfleet that may also meet your needs.
View all Onfleet alternatives
Tookan
CompareLearn more