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Revel Systems

Score8.3 out of 10

24 Reviews and Ratings

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What is Revel Systems?

Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.

Categories & Use Cases

Most Frequent Users

Top 3 industries using Revel Systems
Based on HG Insights installation data
View all Reviews
#1 most frequent

Information

9.4%

20 installations of 213

#2 most frequent

Retail Trade

7.0%

15 installations of 213

#3 most frequent

Professional, Scientific, and Technical Services

6.6%

14 installations of 213

Reviews

What users are saying about Revel Systems.
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Revel Review 2024

Incentivized
Verified User
Manager (51-200 employees employees)

Use Cases and Deployment Scope

Revel is our point of sale system and is our prime tool for connecting with our customers.

Pros

  • Quick checkout for customers
  • Customer data information
  • Great reporting

Cons

  • More flexible use of discounts and coupons
  • More personal dedicated customer service which they went away from and went to general support even though we still pay for elevated customer service access.
  • Updates do not always function properly

Return on Investment

  • It has been able to help move customers more quickly through checkout
  • We are able to advertise on the customer facing ipads and also provide the customers and interactive experience with same.
  • Use of ipads is efficient and also very easy to train new staff.

Other Software Used

Datto File Protection, Google Chrome, QuickBooks Online Advanced

REVEL-utionary POS System

Incentivized
Jean Iennaco
Director of Operations in Corporate at Over The Top Cake Supplies (1-10 employees employees)

Pros

  • Revel Systems is a very simple POS to operate for our employees
  • They are constantly improving and updating
  • Revel has integrated with COMO
  • Reporting is very straight forward and easy to use

Cons

  • It can be difficult to track a particular item sold to a particular customer
  • Some updates require a call to customer service to complete the process

Most Important Features

  • The POS is quick and easy to use
  • Reporting is accessible anywhere from one URL
  • Our rewards program is integrated with REVEL Systems for seamless transactions

Return on Investment

  • With the rising cost of materials and freight, we have been able to maintain our Gross Margin with the quick and easy reporting tools available to us
  • The ability to have multiple POS stations at one establishment has helped to increase our sales by an average of 26%

Other Software Used

QuickBooks Online, Sprout Social, WordPress, Adobe Acrobat Reader DC

Revel Systems Review from an Opera Company Perspective

Incentivized
Leslie MacLeanView profile
Facilities Coordinator at Lyric Opera of Chicago (51-200 employees employees)

Pros

  • In-depth reporting for sales and inventory tracking
  • Intuitive and easy-to-use UI
  • Helpful support from Revel with the Enterprise system
  • Fairly easy to create APIs to other systems

Cons

  • We experienced multiple system failures when first implementing Revel.
  • Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
  • Some reporting limitations that our finance department needed

Return on Investment

  • Our sales definitely increased after the implementation of Revel Systems as we were able to accept all forms of payment at all concessions bars, whereas previously only two of the bars accepted credit cards.
  • Revel made it a lot easier to track inventory and, when used properly, can create and submit purchase orders when your stock is low, which ultimately created a lot less work.
  • On the other hand, there was extensive work going into getting the system set up to our needs, and we often had to pay a lot in overtime and customization in order to get the system where we needed it to be to suit our needs, which got expensive after a while.

REVEL in it! :-)

Incentivized
NAKIA EPLEYView profile
Lead FOH in Finance and Accounting at Ascend Hospitality Group (51-200 employees employees)

Pros

  • I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
  • The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.

Cons

  • This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
  • Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
  • Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.

Return on Investment

  • We did lose a bit in the beginning, but actually it was all handled by contacting Revel customer service and help area, and they walked us through with the issue we were having. The "open check" feature , where you can go onto the next order by just closing the payment screen, allowed for checks to be left unpaid on the system, and food to be made, and given out. It cost us a lot of money for a while, and there was a lengthy process to correct that but revel handled it and walked me through what I needed to do to keep that from happening further.

Alternatives Considered

Aloha POS and QuickBooksPOS

Other Software Used

VMware vCenter Server, Oracle VM VirtualBox, Adobe Photoshop, Adobe Illustrator CC, Wireshark, Google Drive, Microsoft Azure, NETLAB+

Usability

Robust, dependable, and awesome!

Incentivized
Philip GomezView profile
President/Owner at Patty's Cakes and Desserts (11-50 employees employees)

Pros

  • Customizable
  • Dependable
  • Always improving

Cons

  • I don't have many complaints

Return on Investment

  • Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
  • We have almost endless data to look back on and help make business decisions
  • It's easy to train, which reduces labor.