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Nimble

Score9.6 out of 10

97 Reviews and Ratings

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What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Nimble has to offer, as determined by TrustRadius' reviewers.
Based on 97 ratings of Nimble's features
View all features

Top Performing Features

  • Customer data management / contact management

    The software acts as a single source for all customer data and enables users to access that data efficiently.

    Category average: 8.5

  • Integration with email client (e.g., Outlook or Gmail)

    Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

    Category average: 7.8

  • Single sign-on capability

    The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

    Category average: 8.3

Areas for Improvement

  • Case management

    This includes incident/ticket creation, routing, escalation, and resolution.

    Category average: 8.1

  • Reporting

    Software provides a broad range of standard and the ability to build custom reports.

    Category average: 7.6

  • Quote & order management

    Users can create, process and fulfill price quotations and sales transactions.

    Category average: 7.7

Reviews

What users are saying about Nimble.
View all reviews

Great price, some excellent tracking features.

Incentivized
Sandra KaramiteliosView profile
Director in Corporate at Recruitment Central (Qld) Pty Ltd (1-10 employees employees)

Use Cases and Deployment Scope

CRM for keeping in touch with clients, newsletters are sent out in groups, managing our placements and follow updates, birthdays, lead, and sales management.

Pros

  • Group Messages with message tracking.
  • Message tracking on emails.
  • Uploads details from LinkedIn.
  • Keeping track of client details and update calls
  • Managing cold leads

Cons

  • Group messages - can only been seen by the person sending them so if you have other users they can't see if a shared client has opened or clicked.
  • Understanding how to use the system - yes there is help desk etc but you really need someone who understands how to get it setup
  • Formatting of emails - it has slightly improved but it is still quite fiddly to get a nice looking email.

Return on Investment

  • Managing our newsletter list has been improved.
  • Understanding who reads our marketing information has been improved.
  • Managing our recall dates has been improved.
  • Really knowing what to use and when/how can be confusing

Usability

Alternatives Considered

WorkDeskPro (discontinued)

Other Software Used

QuickBooks Online, VidCruiter, Canva

"Nimble Is The Smartest Choice."

Aononna TazinView profile
Software Specialist in Information Technology at Therap (BD) Ltd. (51-200 employees employees)

Use Cases and Deployment Scope

Nimble is the best CRM solution for mobile and web-based sales force automation. A user-friendly work makes it easy to find what we need. It helped us monitor the inputs and history of our clients. We have different requirements, and we believe we’ve tailored our experience to the specifics of what we are doing with Nimble. A single database keeps all of our social media and content marketing contacts organized. Interface: Easy to use, and it has many features, like email marketing and ad management, live chat, and much more. It has improved our business processes. Nimble connects with Microsoft 365/Google Workspace to track team activities and productivity. To import data from Gmail, Outlook, and other social sites, like Twitter and LinkedIn.

Pros

  • Easy to integrate.
  • It’s vital in all of our connections.
  • Contacts are imported into the CRM.
  • Fantastic communication templates.
  • User data consolidation across platforms.
  • In real-time, keeping track of our marketing has helped.

Cons

  • Pricey, but worth every penny.
  • Group messaging necessitates more outreach.
  • Multiple Pipeline Management interface is lacking.
  • Aside from Office 365, some newer SaaS apps require more customization.

Return on Investment

  • Product tracking for the highest-quality, most-demanding clients has always been an inspiration.
  • It has allowed for meaningful client interactions. Pipeline features increase sales efficiency that saves money.

Alternatives Considered

Zoho CRM, HubSpot Sales Hub and Pipedrive

Other Software Used

Pipedrive, SAP Access Control, Mailchimp

Usability

The best CRM solution one could ask for.

Incentivized
Leo GeorgeView profile
Relationship Manager in Information Technology at Hyer (11-50 employees employees)

Pros

  • It is a great tool for email marketing.
  • It keeps all the information and contacts of clients in one place.
  • Its reports are quite elaborate and beneficial.
  • Its strength is its task management feature tool which helps in the proper management of projects.

Cons

  • Its price [feels] unpredictably high and unfair.
  • Its dashboard needs to be more advanced and presentable.
  • Its interface is hard as it has so many features that it gets perplexing to use it for the very first time and took us a long time in understanding its working.

Return on Investment

  • We are better able to communicate with our clients.
  • It aided us in boosting our business.
  • We can manage our tasks and contacts of our sincere clients.

Alternatives Considered

Salesforce.com

Other Software Used

McAfee MOVE AntiVirus, Drum Web Meeting, Pobuca

Usability

All in one contact management platform

Incentivized
Margaret turnerView profile
Business Development Manager at Lee Hecht Harrison (1001-5000 employees employees)

Pros

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.

Cons

  • The main drawback that slows down the work progress that even though the dashboard is well designed still lacking in customization while handling the task.
  • Secondly, there is a need for updates on generating marketing reports and continuous monitoring statistics. Nimble cloud storage sometimes does not store information which leads to the loss of information, for this, we have to use another software too which increases the cost of the organization.

Return on Investment

  • Pipeline features gives me the overall effectiveness of sale process.
  • Another great feature that Nimble is offering is their mobile version, it is helping to check the real-time progress and most importantly cloud-based which saves the data too easily.
  • It is cost effective platform.

Alternatives Considered

Freshdesk

Other Software Used

Skrill, Vend, PAZO

Usability

Track customers to improve customer service and sales

Incentivized
Maria Pulenta
Client Account Executive in Finance and Accounting at Zetenta (11-50 employees employees)

Pros

  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.

Cons

  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.

Return on Investment

  • We benefit from Nimble because it is stable and can facilitate our organization's marketing and sales efficiently and easily.

Alternatives Considered

Insightly

Other Software Used

WordStream Advisor, Sendible, Kissmetrics, Adobe Acrobat Reader DC, ADP Workforce Now, Beekeeper

Usability

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