Nimble Reviews and Ratings

Rating: 9.6 out of 10

Score

9.6 out of 10

Community insights

TrustRadius Insights for Nimble are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Valuable Email Marketing Tool: Users have found Nimble to be a valuable tool for email marketing, as it effectively organizes all client information and contacts in one centralized place. This feature has saved users time and allowed for better management of their marketing efforts.

Beneficial Reports: Reviewers highly appreciate Nimble's elaborate and beneficial reports that provide valuable insights for making informed decisions and improving marketing strategies. The availability of these reports is seen as a strength by users.

Efficient Task Management: Nimble's task management feature is highlighted by multiple reviewers as a strength. Users find it extremely helpful in properly managing projects and staying organized, which greatly contributes to their overall productivity.

Reviews

33 Reviews

Great price, some excellent tracking features.

Rating: 7 out of 10

Incentivized

April 28, 2022

Use Cases and Deployment Scope

CRM for keeping in touch with clients, newsletters are sent out in groups, managing our placements and follow updates, birthdays, lead, and sales management.

Pros

Group Messages with message tracking.
Message tracking on emails.
Uploads details from LinkedIn.
Keeping track of client details and update calls
Managing cold leads

Cons

Group messages - can only been seen by the person sending them so if you have other users they can't see if a shared client has opened or clicked.
Understanding how to use the system - yes there is help desk etc but you really need someone who understands how to get it setup
Formatting of emails - it has slightly improved but it is still quite fiddly to get a nice looking email.

Likelihood to Recommend

Managing recalls via lists and using tags is good, I like the messages being tracked and emails are uploaded into Nimble automatically. We set up call lists for cold and warm leads and you can rate clients in different ways. The unsubscribe system is really good.

The group messages are good.

Templates for sending out regular messages are great - we use these for our newsletters and change just the content each month but they are still fiddly with their formatting.

Sandra Karamitelios

Director in Corporate at Recruitment Central (Qld) Pty Ltd (1-10 employees)

Vetted Review

4 years of experience

View profile

"Nimble Is The Smartest Choice."

Rating: 9 out of 10

Incentivized

February 12, 2022

Use Cases and Deployment Scope

Nimble is the best CRM solution for mobile and web-based sales force automation. A user-friendly work makes it easy to find what we need. It helped us monitor the inputs and history of our clients. We have different requirements, and we believe we’ve tailored our experience to the specifics of what we are doing with Nimble. A single database keeps all of our social media and content marketing contacts organized. Interface: Easy to use, and it has many features, like email marketing and ad management, live chat, and much more. It has improved our business processes. Nimble connects with Microsoft 365/Google Workspace to track team activities and productivity. To import data from Gmail, Outlook, and other social sites, like Twitter and LinkedIn.

Pros

Easy to integrate.
It’s vital in all of our connections.
Contacts are imported into the CRM.
Fantastic communication templates.
User data consolidation across platforms.
In real-time, keeping track of our marketing has helped.

Cons

Pricey, but worth every penny.
Group messaging necessitates more outreach.
Multiple Pipeline Management interface is lacking.
Aside from Office 365, some newer SaaS apps require more customization.

Likelihood to Recommend

Nimble is an effective CRM for our business. It is ideal for our clients and employee management. Most notably, it supports the development of business relationships and the tracking of prospects to maintain control. Nimble has a central repository that stores all contact information on our phones and desktops. With this tool, we can manage our leads and clients' data. The dashboard has all the information we have to make confident business choices. It has a strong foundation. Choosing it is wise.

Aononna Tazin

Software Specialist in Information Technology at Therap (BD) Ltd. (51-200 employees)

Vetted Review

1 year of experience

View profile

Smartest choice in customer relationship management software

Rating: 10 out of 10

Incentivized

August 17, 2021

Use Cases and Deployment Scope

No matter what business you own, customer satisfaction is always a top priority if you want to keep your business going because customers are the backbone of your business. Customer Relationship Management (CRM) Software is always designed to facilitate the busiest people in order to save their precious time. Nimble is a great platform because it's just the best ear to listen to. Nimble has a lot going on within the application. I am an old user of Nimble and it has always impressed me.

Pros

Nimble does a great job of providing quick visual snapshots of all my customers and all the individuals who I need to contact.
It is relatively cheap as well which is a great aspect of the software and it just seamlessly integrates well with Google Apps and even Office 365.
Nimble has a very flexible and helpful nature which I really like.
Its interface is easy to use and attractive.

Cons

Nimble is a great platform but one thing that I feel majorly misses in Nimble is its marketing automation which would be great as it will be able in managing email marketing campaigns and auto-responding directly to Nimble.
Nimble’s user interface is also slightly a little tricky and sometimes confusing.

Likelihood to Recommend

Nimble is a great platform and I would highly recommend it. It is especially useful and well suited for developing new contacts and tracking them to keep their prospecting status in check. Even though Nimble is a brilliant and very well thought out platform still I personally think that Nimble is more suited for organizations that are medium and large-sized.

Brandon Smith

Business Consultant at Deloitte (10,001+ employees)

Vetted Review

2 years of experience

View profile

Powerful way of customer relationship management solution

Rating: 9 out of 10

Incentivized

August 11, 2021

Use Cases and Deployment Scope

Nimble is one of the best Customer Relationship Management (CRM) Software which is offering browser widget and mobile-based sales force automation for small and medium-sized enterprises. Nimble just easily populates all the customer profiles as well as interaction histories from all the contact lists. Nimble is also integrated with social listening in order to keep all customer profiles up to date. This aspect of Nimble allows all organizations to track which contacts are mentioning.

Pros

There are many things which I really like about Nimble. Firstly, Nimble has a great and flexible user interface which is great.
This software is a great and efficient way to incentivize customers as well as generate higher revenue.
I have always found Nimble as a great resource for keeping our email contacts synchronized and simplified. My marketing department is always finding Nimble very useful for finding potential customer opportunities.

Cons

Some of the cons of Nimble are that the interface is a little confusing and complicated for users who have a slight unsuspecting nature.
I am not happy with the pricing and costs of Nimble as the limited mobile app functionality results in a lack of integration in office 365.
The sales pipeline of Nimble is pretty basic too and requires improvement there as well.

Likelihood to Recommend

Nimble is one of the best platforms for businesses when it comes to managing contacts and information from different contacts. It has a great dashboard, a fast and amazing UI which helps me and my business a lot in different operations. I would recommend Nimble to other businesses as well to incorporate this in their ecosystem and be a part of this production team.

Paul Christophle

SQL Developer/Data Analyst at Coop (10,001+ employees)

Vetted Review

2 years of experience

View profile

The best CRM solution one could ask for.

Rating: 9 out of 10

Incentivized

July 31, 2021

Use Cases and Deployment Scope

This tool is helping us in managing our customer relationships. It is installed in our marketing department and it has so many features and gives us the flexibility to customize it according to our need. It gathers information related to our business clients and its integration is so helpful for us. And we can communicate with clients via emails too.

Pros

It is a great tool for email marketing.
It keeps all the information and contacts of clients in one place.
Its reports are quite elaborate and beneficial.
Its strength is its task management feature tool which helps in the proper management of projects.

Cons

Its price [feels] unpredictably high and unfair.
Its dashboard needs to be more advanced and presentable.
Its interface is hard as it has so many features that it gets perplexing to use it for the very first time and took us a long time in understanding its working.

Likelihood to Recommend

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.

Leo George

Relationship Manager in Information Technology at Hyer (11-50 employees)

Vetted Review

1 year of experience

View profile

A perfect CRM solution for all sizes of companies.

Rating: 9 out of 10

Incentivized

July 2, 2021

Use Cases and Deployment Scope

Nimble is being utilized in our company to manage our customer relations. It provides the profiles of our customers and helped us in highlighting the profiles of our loyal customers. It provides all the information related to our customers in a very organized and methodical manner. The customer service of Nimble is highly satisfying and they work and listen to their customers with much patience and help in resolving the issues faced by their clients. The customer service of Nimble is worth appreciating.

Pros

Nimble is so good for email marketing and helps in responding to our clients.
Its dashboards are the best among all other such software.
It manages contacts in an organized manner and helps in identifying contacts of our loyal customers.

Cons

Its storage is less than ideal and it is annoying when we try to save more stuff in it.
Its price is high compared to other CRM solutions.

Likelihood to Recommend

My team and I are of the viewpoint that Nimble is a perfect solution for all sizes of companies. Whether large or small, it has the capability to manage customer relations efficiently. It enabled us to generate positive results and, as far as its customer service is concerned, that is another plus point of Nimble.

Jade smith

Sales and Marketing Manager in Marketing at Youwe UK (201-500 employees)

Vetted Review

2 years of experience

View profile

All in one contact management platform

Rating: 8 out of 10

Incentivized

June 22, 2021

Use Cases and Deployment Scope

Nimble is one of the [best CRMs in] dealing in contact management for businesses. Providing the best quality management tools and features for individuals

and teams. I have been using this software for a very long time and it helps me in every single step in managing the process of management very easily.

The main feature that Nimble is offering is that they collect incredible

information of my customers and contacts on social media.

Pros

Importing contacts in the CRM is very much consist of easy steps.
It allows me to create, edit and view contacts records anywhere from the web.
It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
it is playing an excellent role in managing our all relations.

Cons

The main drawback that slows down the work progress that even though the dashboard is well designed still lacking in customization while handling the task.
Secondly, there is a need for updates on generating marketing reports and continuous monitoring statistics. Nimble cloud storage sometimes does not store information which leads to the loss of information, for this, we have to use another software too which increases the cost of the organization.

Likelihood to Recommend

[Nimble] has been the best platform for us to manage contacts and information from the

contacts. Great dashboard, fast UI, and complete package with all features

helping us a lot. I would definitely recommend this software to other

businesses to have this in their ecosystem to be more productive.

Margaret turner

Business Development Manager at Lee Hecht Harrison (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Track customers to improve customer service and sales

Rating: 10 out of 10

Incentivized

June 9, 2021

Use Cases and Deployment Scope

<div>Nimble is an excellent resource for keeping our email contacts in sync and simplifying some of the steps involved in manually collecting contact information. The integration with other email tools and the connection to our social networks help us keep an eye on our potential customers and improve our business relationship with them. Our marketing department uses it to find potential customer opportunities. We benefit from its stability and can promote our organization's marketing efficiently and effectively.</div><div>

</div>

Pros

Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
We like that it allows us to follow up with our customers.
Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.

Cons

Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.

Likelihood to Recommend

From the beginning, Nimble has been the program that works best. It allows us to keep in touch with our business customers, which is very important for the growth of our business. I suggest you try it. It is highly recommended to use for general contact management and cover social media marketing. It also offers free video tutorials to facilitate learning.

Maria Pulenta

Client Account Executive in Finance and Accounting at Zetenta (11-50 employees)

Vetted Review

3 years of experience

Stable platform with many positives

Rating: 8 out of 10

Incentivized

June 3, 2021

Use Cases and Deployment Scope

As we went through a major redo of our digital footprint about 5 years ago, we were struggling with customer data consolidation and a single repository for all our customers contact information and at the same time use a unified platform to communicate with not just external clients and customers but also with internal users. The demarkation was the key and this product helped finding that balanced solution. We have this deployed for 4 business units covering strategic clients and internal user base.

Pros

User data consolidation from various platforms.
Good out of the box templates for various communication methods (emails, group message boards, etc).
Excellent integration with O365 portfolio of products.
Great integration with various SaaS applications.

Cons

Room for improvement in the overall pricing model.
Other than O365 products, certain newer SaaS apps need complex customizations.

Likelihood to Recommend

Positives / Suitability:

- Good integration with most SaaS platforms

- Easy to use GUI with enriched media support for social media apps

- Well defined data segregation & thereby customer interactions

- For additional cost with 3rd party apps being integrated did, security framework can be controlled & made more secure

Cons / Challenges:

- Pricing model

- Campaign definitions need extensive training for end users

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Great quality marketing and sales management! Excellent CRM!

Rating: 10 out of 10

Incentivized

May 31, 2021

Use Cases and Deployment Scope

We were able to capture customer information through customer follow-ups on social networks, the software responds quickly to the execution processes in specialized marketing projects. It is undoubtedly a great tool that influences the dynamics and development of strategies.

Pros

I like Nimble because it has been very influential in fostering monitoring and tracking products in the most demanding clients.
The events in which the program participates have been beneficial in contributing efficient analytical reports.
Nimble allows me to choose the right moment to intervene and offer relevant information to my potential clients.

Cons

Nimble has been a total and reliable software; I have no complaints about the program. Offers ample room for improvement.

Likelihood to Recommend

Nimble is highly recommended; it is undoubtedly the best option to coordinate an efficient performance of social marketing. We have been able to coordinate good project management to achieve sure success in new clients.

Francisco Gutierrez

IT Analyst in Marketing at Brave DMA (11-50 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

All in one contact management platform

Rating: 8 out of 10

Incentivized

June 22, 2021

Use Cases and Deployment Scope

Nimble is one of the [best CRMs in] dealing in contact management for businesses. Providing the best quality management tools and features for individuals

and teams. I have been using this software for a very long time and it helps me in every single step in managing the process of management very easily.

The main feature that Nimble is offering is that they collect incredible

information of my customers and contacts on social media.

Pros

Importing contacts in the CRM is very much consist of easy steps.
It allows me to create, edit and view contacts records anywhere from the web.
It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
it is playing an excellent role in managing our all relations.

Cons

The main drawback that slows down the work progress that even though the dashboard is well designed still lacking in customization while handling the task.
Secondly, there is a need for updates on generating marketing reports and continuous monitoring statistics. Nimble cloud storage sometimes does not store information which leads to the loss of information, for this, we have to use another software too which increases the cost of the organization.

Likelihood to Recommend

[Nimble] has been the best platform for us to manage contacts and information from the

contacts. Great dashboard, fast UI, and complete package with all features

helping us a lot. I would definitely recommend this software to other

businesses to have this in their ecosystem to be more productive.

Margaret turner

Business Development Manager at Lee Hecht Harrison (1001-5000 employees)

Vetted Review

2 years of experience

View profile