Hearsay, now part of Yext vs. Nimble

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hearsay, now part of Yext
Score 8.9 out of 10
N/A
After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
Nimble
Score 9.8 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$19
Per User Per Month
Pricing
Hearsay, now part of YextNimble
Editions & Modules
No answers on this topic
Business
$19.00
Per User Per Month
Offerings
Pricing Offerings
Hearsay, now part of YextNimble
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Hearsay, now part of YextNimble
Features
Hearsay, now part of YextNimble
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.5
Ratings
10% above category average
Customer data management / contact management00 Ratings9.50 Ratings
Workflow management00 Ratings8.40 Ratings
Territory management00 Ratings8.70 Ratings
Opportunity management00 Ratings8.10 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.40 Ratings
Contract management00 Ratings8.50 Ratings
Quote & order management00 Ratings6.60 Ratings
Interaction tracking00 Ratings9.20 Ratings
Channel / partner relationship management00 Ratings8.10 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.1
Ratings
7% above category average
Case management00 Ratings7.90 Ratings
Call center management00 Ratings8.20 Ratings
Help desk management00 Ratings8.30 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.7
Ratings
14% above category average
Lead management00 Ratings8.40 Ratings
Email marketing00 Ratings9.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.2
Ratings
8% above category average
Task management00 Ratings8.50 Ratings
Billing and invoicing management00 Ratings8.40 Ratings
Reporting00 Ratings7.70 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.9
Ratings
16% above category average
Forecasting00 Ratings8.90 Ratings
Pipeline visualization00 Ratings8.80 Ratings
Customizable reports00 Ratings9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.6
Ratings
14% above category average
Custom fields00 Ratings9.00 Ratings
Custom objects00 Ratings8.30 Ratings
Scripting environment00 Ratings8.50 Ratings
API for custom integration00 Ratings8.80 Ratings
Security
Comparison of Security features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
9.3
Ratings
11% above category average
Single sign-on capability00 Ratings9.40 Ratings
Role-based user permissions00 Ratings9.30 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.4
Ratings
14% above category average
Social data00 Ratings8.40 Ratings
Social engagement00 Ratings8.40 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.8
Ratings
18% above category average
Marketing automation00 Ratings8.70 Ratings
Compensation management00 Ratings8.90 Ratings
Platform
Comparison of Platform features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Nimble
8.3
Ratings
12% above category average
Mobile access00 Ratings8.30 Ratings
User Ratings
Hearsay, now part of YextNimble
Likelihood to Recommend
9.0
(0 ratings)
8.5
(0 ratings)
Likelihood to Renew
-
(0 ratings)
8.3
(0 ratings)
Usability
9.0
(0 ratings)
8.5
(0 ratings)
Support Rating
9.0
(0 ratings)
9.8
(0 ratings)
User Testimonials
Hearsay, now part of YextNimble
Likelihood to Recommend
Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
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[Nimble] has been the best platform for us to manage contacts and information from the
contacts. Great dashboard, fast UI, and complete package with all features
helping us a lot. I would definitely recommend this software to other
businesses to have this in their ecosystem to be more productive.
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Pros
  • Single dashboard of all your social media channels
  • Automation of posts
  • Scheduled posting as per design
  • Great for analytics & customer Interactions
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  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.
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Cons
  • Lacks ability for significant flexibility and customization
  • Mobile app sometimes does not save the posts that are edited
  • It does allow you to tag or hashtag any post.
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  • I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance
  • The 4.x firmware was pretty buggy and it gave off a lot of temp alarms
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Likelihood to Renew
No answers on this topic
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
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Usability
If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
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The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Support Rating
1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
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Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option.
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Alternatives Considered
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
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I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM.
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Return on Investment
  • It has helped us save time in maintaining our social media handles
  • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
  • It helped us design our posts better based on inputs & design ideas based on our past posts
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  • As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account.
  • Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota.
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ScreenShots