N-Able RMM its good
Use Cases and Deployment Scope
N-able RMM has been a core part of our MSP business since day one. It allows us quick visibility and access to our clients systems. The wall display gives us visibility of alerts for issues both those baked in and custom scripts we have to monitor client specific systems.
Pros
- Remote Access
- Monitoring
- Backup monitoring
- Backup
Cons
- improved performance when switching screens when remoted to a device with multiple screens
- Linux and mac support could be better, but are already better than most
Likelihood to Recommend
We'e used N-able RMM and it predecessors at a couple of MSP's businesses over the years and found it a good fit for small and medium sized teams. For larger companies the lack of direct tie into a ticketing/billing such as offered by, for example, ConnectWise may be a limiting factor.
