monday.com

Score8.6 out of 10

4,830 Reviews and Ratings

What is monday.com?

monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

Categories & Use Cases

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Screenshot of Work OS

Quotes/estimates
Ability to create, manage and send project fee proposals to customers
Category average: 8.6
Project & financial reporting
Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance
Category average: 8.5
Integration with accounting software
Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting
Category average: 8.4

Gantt Charts
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
Category average: 8.3
Document Management
Document management provides for centralized management of all project documents.
Category average: 7.9
Support for Waterfall Methodology
Waterfall methodology is a tradition development method that is linear and sequential.
Category average: 7.9

#1 most frequent

Professional, Scientific, and Technical Services

21.5%

4,781 installations of 22,263

#2 most frequent

Manufacturing

10.7%

2,386 installations of 22,263

#3 most frequent

Information

10.4%

2,323 installations of 22,263

Gina Jehn View profile

Director of Human Resources in Human Resources at Brecoflex Co LLC (51-200 employees employees)

Use Cases and Deployment Scope

I use monday.com to manage projects, drive process efficiency, decrease inbox clutter, track productivity and allow for transparency across the organization. One of the biggest problems it addresses is transparency. By creating project boards that are shared across departments and the org. managers can easily see what it is teams are working on. Updates are at your fingertips. No wait time to get answers and no emails cluttering your inbox.

Pros

Project tracking
Organize to-dos
Automate workflows
Remind and keep people on track

Cons

Hate that you can't have different headers within the same board or between items and sub items

Return on Investment

It's hard to measure time saving but for sure it saves hundreds of hours reading emails
Visibility across teams
Improved workflow and process improvement

Usability

Other Software Used

Insperity

Chance Johnson

Production Supervisor in Manufacturing at MT Solar (11-50 employees employees)

Use Cases and Deployment Scope

We use monday.com as a way to keep track of our manufacturing process. From customer order until it is delivered monday.com helps us keep track of where it is and how long it will be until completion. It has many features like notes and status visuals that make it simple to use and very useful. I definitely recommend it for any company that manufactures goods and has a lot of moving parts to keep track of.

Pros

Inner company messaging
Keeps everything updated real time
Helps track inventory

Cons

Moving between workspaces can be confusing
The constant info bar at the top gets annoying though hardly an issue
I am really reaching here, all in all I can't say I'd change anything

Return on Investment

Time saving
Employee communication
Order tracking

Usability

Aviv Degani View profile

Cloud Solutions Architecture Manager in Engineering at NetApp Cloud Data Services (10,001+ employees employees)

Use Cases and Deployment Scope

monday.com is managing cross team tasks and data flow between different engineering, product, and GTM teams

Pros

monday.com helps organize complex systems
monday.com simplify task management
monday.com remove barriers between different teams processes

Cons

At times monday.com can be more flexible
Defining specific columns types for automation can be limiting
monday.com support is great on the surface but can be improved for advance use cases

Return on Investment

Time saving
Filled gaps between parallel processes
Increase visibility of impact
Increased productivity

Usability

Alternatives Considered

Trello, Atlassian Jira and Asana

Other Software Used

Superset, Microsoft 365, Adobe Premiere Pro, AWS Backup

Verified User

Consultant (51-200 employees employees)

Use Cases and Deployment Scope

I don't use monday.com in my own organization, but I've helped deploy and train users on it—plus build a bunch of monday.com automations to support their business processes—for my biggest client. That client benefits from the increased org-wide visibility into other teams' work and progress on shared tasks, and the ease of commenting on tasks and tagging others in context. They've adopted it for basic task management and collaboration, and I'm in the process of helping migrate several automated request intake and management systems into monday.com too.

The IT team has started using it to track computer inventory and assignments, the HR team for tracking new hire onboarding tasks, and more! Another client of mine uses it for tracking program participants and their medical claim status, as well as their staff and contractors' contact information and assignments.

Pros

Relational database functionality (via Connect Boards and Mirror Columns)
The UI is reasonably user-friendly - not too overwhelming, compared to other platforms in this space
Making automation more accessible to non-technical folks using natural language for the recipe builder

Cons

The sales process was rocky and almost felt like a bait-and-switch (rep promised various features we needed were possible natively, but ended up being wrong about some big ones)
The reliance on third-party apps to fill some fundamental functionality gaps is frustrating—monday.com support seems to think that if there's an app that does what the user is asking for, that's the solution (even when that app may carry its own cost and/or fail to meet security benchmarks). monday.com also pushes third-party apps far too much, popping up and recommending them to users "proactively" even in HIPAA-compliant orgs that cannot use them
It feels like monday.com nickels-and-dimes its customers—when a new feature is developed, it seems like the first thing they ask themselves is "how much extra can we get people to pay for this?" while other platforms take a more holistic approach to dividing features between subscription tiers
I feel the quality of support is usually terrible (at least for power users. I could see it being okay for new people with very basic questions)
The notification of an automation or workflow failing is severely lacking, and when you look at an automation's run history, virtually no helpful troubleshooting information is made visible
Its integrations are typically EXTREMELY limited and non-customizable, making many of them useless in practice

Return on Investment

Positive: makes it easier for different teams/departments to collaborate and provide visibility into task progress
Positive: connected boards allow for agile matching of static items with often-changing items (e.g., computer inventory with assigned users)
Negative: sometimes automations fail for no reason whatsoever, and there is insufficient notification when this happens. This can lead to something important falling through the cracks!
Positive: Dashboards make it very easy to display helpful metrics that update themselves in realtime—this wasn't possible at all for my client before adopting monday.com

Usability

Alternatives Considered

Asana, Basecamp, Microsoft Planner, Trello, Zendesk Suite and Slack

Other Software Used

Zapier, Microsoft Power Automate, Microsoft Teams, Slack, Google Workspace, FreshBooks

Verified User

Director in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

My organization uses monday.com as a CRM but also for so much more. In addition to keeping track of our members (we are a membership organization), we also use it to track projects, timelines, organizational goals, communications, and keep ourselves organized. The product has simplified how we keep track of things. Previously, we had spreadsheets and documents everywhere for our events and projects, and were constantly confused. Now we keep our project plans in monday.com and send reminders through it, as well as being able to mark things done!

Pros

Company contacts- I like the ability to have the company as well as various tags, documents, and contact types
Tracking communications- I love that I can see both my communications and the communications of my coworkers with company contacts
Project plans- the ability to manipulate project plans has been especially helpful

Cons

messaging within the app to coworkers
connections with other apps
I find the addition of different services confusing

Return on Investment

It saves us time as we don't have to work as hard tracking our projects, and we can also copy and reuse them for repeat events.
We were able to integrate it with our website so our members pull to our website which has saved a lot of time and effort.
Because it is a web portal we have trouble getting everyone to use it so sometimes it isn't quite as effective as it could be.

monday.com

What is monday.com?

Categories & Use Cases

Media

monday.com Key Features

Top Performing Features

Quotes/estimates

Project & financial reporting

Integration with accounting software

Areas for Improvement

Gantt Charts

Document Management

Support for Waterfall Methodology

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

monday.com Reviews

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