#1 most frequent
United States of America
62.9%14,052 installations of 22,325
What is monday.com?
monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.
Categories & Use Cases
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Screenshot of Work OS
Top Performing Features
Quotes/estimates
Ability to create, manage and send project fee proposals to customers
Category average: 8.6
Project & financial reporting
Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance
Category average: 8.5
Integration with accounting software
Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting
Category average: 8.4
Areas for Improvement
Gantt Charts
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
Category average: 8.3
Document Management
Document management provides for centralized management of all project documents.
Category average: 7.9
Support for Waterfall Methodology
Waterfall methodology is a tradition development method that is linear and sequential.
Category average: 7.9
Who Buys & Uses monday.com
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
7.6%1,701 installations of 22,325
#3 most frequent
Canada
5.7%1,282 installations of 22,325
Pros
- Highly customizable platform for specific workflows
- Intuitive and user-friendly interface
- Robust automation capabilities for reducing manual effort
Cons
- Limitations in advanced automation and calculation features
- Initial complexity due to extensive customization options
- Requires improved integrations with external applications (e.g., QuickBooks, Google Calendar)
Best Product Ever - Can't Function Without It
Use Cases and Deployment Scope
I use monday.com to manage projects, drive process efficiency, decrease inbox clutter, track productivity and allow for transparency across the organization. One of the biggest problems it addresses is transparency. By creating project boards that are shared across departments and the org. managers can easily see what it is teams are working on. Updates are at your fingertips. No wait time to get answers and no emails cluttering your inbox.
Pros
- Project tracking
- Organize to-dos
- Automate workflows
- Remind and keep people on track
Cons
- Hate that you can't have different headers within the same board or between items and sub items
Return on Investment
- It's hard to measure time saving but for sure it saves hundreds of hours reading emails
- Visibility across teams
- Improved workflow and process improvement
Usability
Other Software Used
Insperity
Tie Up All Your Loose Ends
Use Cases and Deployment Scope
We use monday.com as a way to keep track of our manufacturing process. From customer order until it is delivered monday.com helps us keep track of where it is and how long it will be until completion. It has many features like notes and status visuals that make it simple to use and very useful. I definitely recommend it for any company that manufactures goods and has a lot of moving parts to keep track of.
Pros
- Inner company messaging
- Keeps everything updated real time
- Helps track inventory
Cons
- Moving between workspaces can be confusing
- The constant info bar at the top gets annoying though hardly an issue
- I am really reaching here, all in all I can't say I'd change anything
Return on Investment
- Time saving
- Employee communication
- Order tracking
Usability
monday.com to simplify cross organizational work
Use Cases and Deployment Scope
monday.com is managing cross team tasks and data flow between different engineering, product, and GTM teams
Pros
- monday.com helps organize complex systems
- monday.com simplify task management
- monday.com remove barriers between different teams processes
Cons
- At times monday.com can be more flexible
- Defining specific columns types for automation can be limiting
- monday.com support is great on the surface but can be improved for advance use cases
Return on Investment
- Time saving
- Filled gaps between parallel processes
- Increase visibility of impact
- Increased productivity
Usability
Alternatives Considered
Trello, Atlassian Jira and Asana
Other Software Used
Superset, Microsoft 365, Adobe Premiere Pro, AWS Backup
LoveHate Relationship Some Excellent Features and Some Baffling Shortcomings
Use Cases and Deployment Scope
I don't use monday.com in my own organization, but I've helped deploy and train users on it—plus build a bunch of monday.com automations to support their business processes—for my biggest client. That client benefits from the increased org-wide visibility into other teams' work and progress on shared tasks, and the ease of commenting on tasks and tagging others in context. They've adopted it for basic task management and collaboration, and I'm in the process of helping migrate several automated request intake and management systems into monday.com too.
The IT team has started using it to track computer inventory and assignments, the HR team for tracking new hire onboarding tasks, and more! Another client of mine uses it for tracking program participants and their medical claim status, as well as their staff and contractors' contact information and assignments.
The IT team has started using it to track computer inventory and assignments, the HR team for tracking new hire onboarding tasks, and more! Another client of mine uses it for tracking program participants and their medical claim status, as well as their staff and contractors' contact information and assignments.
Pros
- Relational database functionality (via Connect Boards and Mirror Columns)
- The UI is reasonably user-friendly - not too overwhelming, compared to other platforms in this space
- Making automation more accessible to non-technical folks using natural language for the recipe builder
Cons
- The sales process was rocky and almost felt like a bait-and-switch (rep promised various features we needed were possible natively, but ended up being wrong about some big ones)
- The reliance on third-party apps to fill some fundamental functionality gaps is frustrating—monday.com support seems to think that if there's an app that does what the user is asking for, that's the solution (even when that app may carry its own cost and/or fail to meet security benchmarks). monday.com also pushes third-party apps far too much, popping up and recommending them to users "proactively" even in HIPAA-compliant orgs that cannot use them
- It feels like monday.com nickels-and-dimes its customers—when a new feature is developed, it seems like the first thing they ask themselves is "how much extra can we get people to pay for this?" while other platforms take a more holistic approach to dividing features between subscription tiers
- I feel the quality of support is usually terrible (at least for power users. I could see it being okay for new people with very basic questions)
- The notification of an automation or workflow failing is severely lacking, and when you look at an automation's run history, virtually no helpful troubleshooting information is made visible
- Its integrations are typically EXTREMELY limited and non-customizable, making many of them useless in practice
Return on Investment
- Positive: makes it easier for different teams/departments to collaborate and provide visibility into task progress
- Positive: connected boards allow for agile matching of static items with often-changing items (e.g., computer inventory with assigned users)
- Negative: sometimes automations fail for no reason whatsoever, and there is insufficient notification when this happens. This can lead to something important falling through the cracks!
- Positive: Dashboards make it very easy to display helpful metrics that update themselves in realtime—this wasn't possible at all for my client before adopting monday.com
Usability
Alternatives Considered
Asana, Basecamp, Microsoft Planner, Trello, Zendesk Suite and Slack
Other Software Used
Zapier, Microsoft Power Automate, Microsoft Teams, Slack, Google Workspace, FreshBooks
monday.com will add value to your organization
Use Cases and Deployment Scope
My organization uses monday.com as a CRM but also for so much more. In addition to keeping track of our members (we are a membership organization), we also use it to track projects, timelines, organizational goals, communications, and keep ourselves organized. The product has simplified how we keep track of things. Previously, we had spreadsheets and documents everywhere for our events and projects, and were constantly confused. Now we keep our project plans in monday.com and send reminders through it, as well as being able to mark things done!
Pros
- Company contacts- I like the ability to have the company as well as various tags, documents, and contact types
- Tracking communications- I love that I can see both my communications and the communications of my coworkers with company contacts
- Project plans- the ability to manipulate project plans has been especially helpful
Cons
- messaging within the app to coworkers
- connections with other apps
- I find the addition of different services confusing
Return on Investment
- It saves us time as we don't have to work as hard tracking our projects, and we can also copy and reuse them for repeat events.
- We were able to integrate it with our website so our members pull to our website which has saved a lot of time and effort.
- Because it is a web portal we have trouble getting everyone to use it so sometimes it isn't quite as effective as it could be.
Usability
Alternatives Considered
CRM and Deals for Zendesk
Other Software Used
Constant Contact, Webflow, Jotform
