TrustRadius: an HG Insights company

Looker

Score8.5 out of 10

425 Reviews and Ratings

What is Looker?

Looker is a BI application with an analytics-oriented application server that sits on top of relational data stores. It includes an end-user interface for exploring data, a reusable development paradigm for data discovery, and an API for supporting data in other systems.

Media

a Looker dashboard with a geo chart.

Top Performing Features

  • Report sharing and collaboration

    Report sharing and collaboration is the ability to easily share reports with others.

    Category average: 8.5

  • Report Delivery Scheduling

    Report Delivery Schedule is the ability to have reports delivered to a destination at a specific data and time.

    Category average: 8.4

  • Publish to PDF

    Category average: 8.5

Areas for Improvement

  • Dashboard / Report / Visualization Interactivity on Mobile

    In-app dashboard reports and data visualization.

    Category average: 7.9

  • Mobile Application

    A dedicated app for iOS and/or Android.

    Category average: 7.4

  • Predictive Analytics

    Predictive Analytics is the ability to build forecasting models based on existing data sets.

    Category average: 7.8

Looker Studio for PE backed companies.

Use Cases and Deployment Scope

Looker Studio helps us track events and user data, such as Google Ads, Microsoft Ads, Google Tag Manager, Google Search Console, and Google Business Profile events. It allowed us to keep all of our customer tracking data in one place and update things as needed, including the dates we want to track.

Pros

  • Custom reporting.
  • Visually Appealing.
  • Data Integration.

Cons

  • Provide more free connectors, including Facebook, IG, etc.
  • Technical glitches happen often.

Return on Investment

  • It has allowed us to get a higher ROI due to us being able to pull information from our CRM and see how our team is performing.
  • WE have 5 brands under our umbrella company that we have integrated with Looker Studio, which pulls in data from our sales numbers, closing %, etc.

Other Software Used

Asana, Later Social, ElevenLabs Prime Voice AI

Excellent reporting tool with multiple options.

Use Cases and Deployment Scope

We are using Looker to build a Dashboard based on data coming from Jira. Our organization has over 50 Agile teams, and we use Looker to create analytics reports and use them on a daily basis to help drive team performance. The key metrics we use are team-wise metrics for products and services and velocity metrics for sprints. The Looker dashboard has been a primary source of information when we try to update our Leadership on the progress made by the team and help understand the capacity with which the team works.

Pros

  • Excellent personalization option.
  • Options to create multiple Dashboards.
  • Options to Fav the reports and use them when required.

Cons

  • The UI and interface are very basic and can be more modern.
  • The color combination looks very simple and cannot be customized in reports.

Return on Investment

  • Helps in driving the team's performance.
  • Understand where the team lacks (In which metrics).

Alternatives Considered

Eazy CRM

Other Software Used

Greenhouse, CircleCI

Love the cross-channel reporting

Use Cases and Deployment Scope

We use Looker as a reporting tool for clients. Not all clients but those where we want to be able to connect multiple data sources and more unique metrics into the one report or dashboard.

Pros

  • It integrates with data sources really well if you have the know-how
  • The dashboards provide fully interactive reports for all stakeholders
  • I also appreciate the ability to create custom metrics and dimensions

Cons

  • It's not so easy to set up with little knowledge
  • Predictive features would be great
  • Responsive reports would be great too

Return on Investment

  • It cuts down the time-to-insight.
  • It gives us better visibility across teams
  • Helps non-analytical stakeholders get a better understanding of performance

Alternatives Considered

Semrush

Other Software Used

Semrush, Google Search Console, Screaming Frog SEO Spider

A fantastic solution for small and medium businesses to quickly get reporting up and customized to your liking

Use Cases and Deployment Scope

I use Looker as a way to analyze web performance over time as well as quickly and easily compare performance monthly across various channels. Every website i manage is setup with Looker with the data coming in automatically and then the insights included for each major call out for easy client viewing.

Pros

  • Automation
  • API coverage
  • Integration of many different data sources
  • Customization
  • Ease of use

Cons

  • Data uptime (portions go out frequently)
  • Help articles and resources are lacking
  • Learning curve is steep

Return on Investment

  • Return on time
  • Client success
  • Decreased time on needless reporting

Alternatives Considered

Tableau Desktop

Other Software Used

Semrush, Ahrefs, Case Status

Looker a free alternative to quick and meaningfull dashboards

Use Cases and Deployment Scope

We use Looker to build dashboards for our clients that use mainly Google products like GA4 and BigQuery. Looker is (usually) free and easy to set up using built-in connectors to Google's tools. Having a Looker dashboard is often easier to use and access than the default GA4 reports and Looker gives you the ability to add your own objectives using Google Sheet for example.

Pros

  • Connectors to BigQuey and GA4
  • Ability to cut and paste a full page to use as a template
  • Add objectives or other numbers using a simple Google Sheet that can be updated easily.

Cons

  • Sometimes links to external data sources are breaking for no reason
  • The different visualizations have improved a lot over the last few years but still need some editing functions

Return on Investment

  • Easier access and GA4 data consumption
  • Centralized results vs objectives to keep team members aligned on performance
  • Quick development production cycle

Alternatives Considered

Klipfolio Klips and Microsoft Power BI

Other Software Used

Google Analytics, Klipfolio Klips, Google BigQuery