Khoros Communities offers a platform for building and managing online communities, where we, as an organization, can create a space for customers, employees, or other stakeholders to connect, share information, and engage in discussions. From customer support and product feedback to knowledge sharing and employee collaboration, Khoros Communities can serve various purposes. Internally, it facilitates collaboration among our employees, especially beneficial for remote teams. Additionally, the platform can be utilized for brand advocacy and event-related discussions. When implementing Khoros Communities, we need to tailor it to our specific goals, actively moderate the community, and consider incentives for participation to ensure a positive and engaging environment.
Pros
Employee Collaboration and Internal Communication
Customer Support
Product Feedback
Knowledge Sharing
Cons
Advanced Analytics
Integration Capabilities
Mobile Interface
Documentation and Training
Customization Flexibility
Likelihood to Recommend
Khoros Communities is my go-to when I'm part of a big company with lots of customers who want to help each other. It's awesome for talking about products, giving ideas to make them better, and getting help when I need it. If my team is spread out or we're working from home, Khoros Communities is handy for sharing updates and working together. It's also a good tool for events, helping with planning and discussing what happened. But if my group is small or not very active, or if I just need a simple place to chat without too many extras, Khoros Communities might be more than I need. Plus, I've got to be ready to keep an eye on things to keep the community positive, and it works best when I have a plan to grow and keep the community lively.
VU
Verified User
Manager in Information Technology (51-200 employees)
Khoros Community is where users can interact and share knowledge. which help in important business matters like less support costs Less and effort are generated when customers solve their own problems, the dedicated places, which raises lifetime value. The user can use community input in marketing and product development. Integrate with current systems to provide the effective customer service. Also it Increase consumer interaction across all platforms and manage your social media presence from a single platform.
The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.
Pros
Communities engagement
User review feedback can help in decision making
give more substitute as it show the other same level software
Cons
integration, need more brand integration
communities should be more bigger and varied
more FAQs
Likelihood to Recommend
The given FAQs, tutorials, and resources for self-service reduced support tools, Loop for Product Feedback gives insightful consumer feedback to help with products to meet growing needs. Businesses could succeed by utilizing the Khoros community as a strategic tool, which educates consumers and facilitates meaningful discussions.
We used Khoros Communities for Social marketing in our organization. It made it easier to measure social campaigns by utilizing this platform versus others we have explored in the past. Khoros Communities made it easier to work with multiple people and multiple teams while building the projects and helps collaborations work more efficiently.
Pros
Collaboration
tracking campaigns/polls
easy content approval
Cons
Glitchy on some platforms
limited on IG
Likelihood to Recommend
I only tried Khoros Communities briefly and from what I remember, it was relatively easy to navigate and use. It helped while collaborating with other departments for social media campaigns. I liked that you can see what each dept is working on. Kohros is probably best suited for larger companies and not smaller ones so much.
Khoros Communities helps organizations reduce support costs, boost customer lifetime value, and drive revenue growth. The platform enables high-performing communities for customer engagement, support, and product feedback. With features like moderation, analytics, and integration options, it addresses various business challenges, fostering brand advocacy and knowledge sharing.
Pros
Scales to enterprise needs, supporting multiple communities and languages. Provides robust spam management and industry-leading privacy and security.
Cons
Expanding integration capabilities to seamlessly connect with a wider array of third-party tools and platforms could enhance overall functionality.
Easy and enhanced customization options.
Likelihood to Recommend
If a quick community setup is essential, the comprehensive nature of Khoros Communities might pose challenges.
Moreover, the extensive features may be overwhelming for smaller organizations with simpler community needs.
VU
Verified User
Account Manager in Research & Development (51-200 employees)
Khoros software and khoros community are both doing their great job.we have different kind of community medium like knowledge community, social media community and content community although all the community are not collaborate with each other and not share any information. here choros community doing a great job where we can found all types of community post and easily can communicate with each other.also they have option to modify their platform as per your requirement.
Pros
collaboration
managed platform
top most features
Cons
user ranking in communities
more user friendly features
cross platform sharing
Likelihood to Recommend
the one stop solution for all community related querry.its collaborate with different types of community and help user to provide different kind of information as per their requirements. any corporate can use their template and it provide full freedom to create their own personal community.
VU
Verified User
Advisor in Information Technology (10,001+ employees)
It helped solve a lot of challenges or issues at our firm namely.
Facilitate sharing best practices, industry insights, and trends.
Enable collaborative discussions for professionals to address challenges and find solutions.
Share experiences and provide advice on common problems etc
Foster collaboration to enhance overall efficiency.
Pros
Customization and Branding
Engagement Tracking
Knowledge Base and Search Functionality
Responsive Customer Support
Cons
Community Health Monitoring
Improved Analytics and Reporting
Advanced Personalization Options
Likelihood to Recommend
These are a few scenarios
Ideal for organizations looking to build brand advocacy programs, as Khoros Communities can empower enthusiasts to become advocates, fostering positive word-of-mouth and engagement.
Suited for creating knowledge-sharing platforms where members can contribute valuable insights, best practices, and industry knowledge, building a comprehensive repository.
Ideal for technology-focused communities where members can discuss innovations, troubleshoot technical challenges, and stay updated on the latest industry development.
Khoros Communities is providing a platform to improve our technical support system and increase the visibility of our brand and products and also reduce administrative costs related to marketing because it has proven that it can help drive our business. Khoros Communities is currently helping our central logistics system to make our entire professional apparatus visible with its robust administration and its ability to allow both our staff and direct clients to give their opinion on any aspect that they consider relevant with complete freedom, always respecting community norms. I believe that Khoros Communities has also allowed us to grow in the quality of our services thanks to the fact that on a daily basis we receive suggestions and complaints from our clients in relation to our services and this has always motivated us to make special changes that help satisfy everyone in a more pleasant way. our clients and enhance growth and sales.
Pros
Increase in suggestions from our clients to know what we should improve.
Reduce technical support costs and incredibly increase sales.
It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
Cons
It must be considered that creating a community with ethical values that help the company in its growth may be a task of more than a year and this requires work. It must also be considered that very rapid growth of the company is possible at the same time. use Khoros Communities but it is not an easy task because we are the ones who must create a scalable and robust community that is attractive to our clients.
Likelihood to Recommend
Khoros Communities helps the company establish a strong collaboration between our partners, clients and our staff with the objective of improving our products and services by implementing a place of productive interaction that generates suggestions among the entire user community and thus can make changes according to clients request it, I also recommend Khoros Communities for its ability to integrate our central logistics system and help our clients, we already know that Khoros Communities can improve marketing and reduce technical support costs.
VU
Verified User
Project Manager in Information Technology (5001-10,000 employees)
The Khoros crew was kind, informative, and energetic. I consider them unmatched. The system's emphasis on communal behavior is a plus in my book. Khoros crew values community. The Khoros ethos of community (and care) lets us provide the finest experience.
Pros
The way positions and responsibilities are handled is excellent.
Kindly provide a list of the terms that customers are using.
Cons
I am in need of some gudance on the admin page's user interface.
It is still lacking certain APIs, such order by points in the users' object.
Likelihood to Recommend
Khorus meets all our company needs for customer communication, thus I don't think we could have found a better platform. Forums/Communities users will fly through Khoros tools. However, switching to Khoros requires personalized attention. It may not be the best choice if you want an active, updated community but no dedicated staff.
Business-wise, Khoros Communities has helped us tackle a tackle a number of challenges in our endeavors. While we have been using other platforms for such, Khoros Communities has been our go to hub for gathering feedback, not only from players, but also from other indie developers facing the same issues. First of all, this direct connection with players, whether they were interested in our games or not, helped us refine our various systems. As indie developers, the biggest challenge would be getting our concept out there and building a loyal player base. Connecting with players that would not have heard of us otherwise has also been a rather major advantage, broadening our reach and potential audience. Connecting with fellow developers, on the other hand, has helped us engage in discussions about various topics, including the latest trends in the our favored genres.
Pros
Receiving feedback about our concepts from unbiased individuals.
Sharing Developer Diaries and Behind-the-Scenes work.
Problem solving with other fellow developers.
Recruiting beta testers.
Cons
A more refined and user-friendly navigation.
A platform more optimized for mobile devices. We use it on PC mostly since it looks a lot better than on a mobile phone or tablet.
More in-depth analytics. At the moment it is rather basic in my opinion.
Likelihood to Recommend
We would definitely recommend Khoros Communities for any market where customer/audience interaction is a must. This includes any type of content creation, such as Game Development, Music Creation, Visual Entertainment, book/novel writing, etc. As we have some experience with software engineering, more specifically in Smart Home systems, we would also recommend Khoros Communities to those within this market, not as an alternative to platforms such as GitHub, but more as a tool to use concurrently to these. As for scenarios where it would be less appropriate, its hard to think of anything aside form time sensitive work or anything with a heavy focus on internal discussions.
